Ratings based on 70 Verified Reviews

4.3 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 24, 2016 on Hotels
2 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
Should have been renovated years ago. Also doubtful about their level of cleanliness when there was a pair of used slippers by the bedside when we arrived
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Utterly lovely
5 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for your excellent review!
5 out of 5
by A verified traveler from Zurich

Great place to stay

Posted Oct 24, 2016 on Hotels
Great hotel and super friendly staff
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for your kind review!
5 out of 5
by A verified traveler

convenient and luxurious hotel

Posted Oct 3, 2016 on Hotels
location is good and stay was wonderful with friendly staffs
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
We are glad to hear you enjoyed your overall stay. We look forward to welcome you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from philippines

Posted Sep 22, 2016
Staff are courteous and very helpful. The hotel is walking distance to a nearby mall and massage place
Comment from Hotel Management
Nov 16, 2016 by ShangriLaSUB, Hotel Management
Thank you for posting your review. We are indeed only 5 minutes away from one of the biggest mall in Surabaya, Ciputra World Mall. We look forward to welcome you again!
5 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for the excellent rating!
4 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
thank you for your review!