expedia

Sheraton Surabaya Hotel and Towers

Star Rating
5 out of 5
Photo gallery

Reviews

4.4 / 5Excellent
266 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Tunjungan Plaza
    9 min walk
  • Popular Location
    BG Junction
    14 min walk
  • Popular Location
    Surabaya Plaza Shopping Mall
    17 min walk
  • Airport
    Surabaya (SUB-Juanda)
    20 min drive

Choose dates to view prices

Book online or call:

1-800-238-0767
  • Deluxe Room, 2 Double Beds, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Double Beds
    More details
  • Deluxe Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Premium Room, 2 Double Beds, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Double Beds
    More details
  • Premium Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, 1 Bedroom, Business Lounge Access

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Royal Suite, 1 Bedroom, Business Lounge Access

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Presidential Suite, 1 King Bed, Business Lounge Access, City View (Presidential Suite)

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Surabaya

In the city center, Sheraton Surabaya Hotel and Towers is in an area with good shopping. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Grand City Surabaya. Surabaya Zoo and Suroboyo Carnival Night Market are also worth visiting.

Visit our Surabaya travel guide
4.9/5 guest location rating

Guests like it for

  • Great shopping (112 reviews)
  • Good eats (70 reviews)
  • Safe (63 reviews)

What's nearby

  • Popular Location
    Tunjungan Plaza - 9 min walk
  • Popular Location
    BG Junction - 14 min walk
  • Popular Location
    Surabaya Plaza Shopping Mall - 17 min walk
  • Popular Location
    Submarine Monument (Monumen Kapal Selam) - 5 min drive
  • Popular Location
    Grand City Surabaya - 5 min drive

Getting around

  • Surabaya Pasar Turi Station - 3 min drive
  • Surabaya (SUB-Juanda) - 20 min drive

Restaurants

  • Kafe Bromo – Pool-view restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
  • Lung Yuan – Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Kawi Lounge – Café with a bar offering international cuisine. Serves light fare.
  • Link at Sheraton – Coffee shop. Serves light fare.
  • Sheraton Club Lounge – Restaurant offering international cuisine. Serves breakfast and light fare.

About this property

Sheraton Surabaya Hotel and Towers

Luxury hotel connected to a shopping center in Surabaya with 3 restaurants
Along with 3 restaurants, this hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite. All 348 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as refrigerators and coffee makers. Free WiFi and 24-hour room service are standard, as are flat-screen TVs with cable channels.
Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.
This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
In addition to an outdoor pool and a children's pool, Sheraton Surabaya Hotel and Towers provides an outdoor tennis court and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.
This 5-star property offers access to a business center and limo/town car service. This Art Deco hotel also offers a fitness center, spa services, and tour/ticket assistance. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Policies

Check-in

Check-in available 24 hours
Express check-in

Special check-in instructions

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 786500.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets or service animals allowed

Property payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 312180 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one way)
  • Self parking fee: IDR 50000 per stay
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

Property is also known as

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers
  • Sheraton Surabaya And Towers
  • Sheraton Surabaya Hotel and Towers Hotel
  • Sheraton Surabaya Hotel and Towers Surabaya
  • Sheraton Surabaya Hotel and Towers Hotel Surabaya

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: IDR 50000 per stay
  • Valet parking: IDR 50000 per stay
  • Roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 312180 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa services
  • Steam room
  • Tennis

Family friendly

  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center

Outdoors

  • BBQ grill(s)
  • Garden

Spa

  • 3 treatment rooms
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Nearby things to do

Where to eat

4.4

Excellent

5 - Excellent
142
4 - Good
100
3 - Okay
13
2 - Mediocre
10
1 - Poor
1
4.3
Cleanliness
4.5
Service and Staff
4.7
Amenities
4.1
Property condition

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Indeed it is a 5 star hotel, The front desk staff, the concierge, and everyone else was outstanding. I had my room cleaned everyday by Miss Lilis who did an excellent job The location of the Sheraton Hotel is perfect, within steps from the Tunjungan Plaza Shopping center.

    Stayed 17 nights in Sep 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    The hotel is very nice and the staff are excellent.

    Stayed 1 night in Sep 2019

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 2 nights in Aug 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Location was fantastic and staff were helpful and courteous

      Stayed 1 night in Aug 2019

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