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Sheraton Surabaya Hotel and Towers

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk

Overview of Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers

5 out of 5

4.4/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationTunjungan Plaza9 min walk
  • Popular LocationGrahadi10 min walk
  • Popular LocationJoko Dolog Statue11 min walk
  • AirportSurabaya (SUB-Juanda)20 min drive

Choose dates to view prices

About this area

Surabaya

Located in Surabaya, Sheraton Surabaya Hotel and Towers is connected to a shopping center. Tunjungan Plaza and Grand City Surabaya are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Surabaya Zoo. Suroboyo Carnival Night Market and Ciputra Waterpark are also worth visiting.
Popular Location

What's nearby

  • Tunjungan Plaza - 9 min walk
  • Grahadi - 10 min walk
  • Joko Dolog Statue - 11 min walk
  • BG Junction - 14 min walk
  • Sharp Bamboo Monument - 16 min walk

Getting around

  • Surabaya Pasar Turi Station - 3 min drive
  • Surabaya (SUB-Juanda) - 20 min drive

Restaurants

  • Kafe Bromo — 1 min walk
  • Lung Yuan — 1 min walk
  • Rawon Setan — 7 min walk
  • Tang Palace Chinese Restaurant — 7 min walk
  • Uppercut Steakhouse — 8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Luxury hotel connected to the convention center in Surabaya with 3 restaurants
3 restaurants, an outdoor pool, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 348 soundproofed rooms feature free WiFi and 24-hour room service. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like bathrobes and slippers.
Sheraton Surabaya Hotel and Towers offers 348 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 312180 per person
  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour pool access
  • Access to nearby outdoor pool
  • Children's pool
  • Fitness center
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Children's games
  • Children's pool
  • Children's toys
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • Business center
  • Computer station
  • Conference center (441 square feet of space)
  • Meeting rooms - 8

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Doorbell and phone notification
  • Grab bar in bathtub
  • Grab bar in shower
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 786500.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 312180 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
24-hour pool access
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 158 out of 290 reviews
5 - Excellent 54%
Rating 4 - Good. 107 out of 290 reviews
4 - Good 37%
Rating 3 - Okay. 13 out of 290 reviews
3 - Okay 4%
Rating 2 - Poor. 11 out of 290 reviews
2 - Poor 4%
Rating 1 - Terrible. 1 out of 290 reviews
1 - Terrible 0%

4.3/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Business traveler
Liked: Cleanliness, staff & service
The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments
Stayed 2 nights in Mar 2020

4/5 Good

Traveled with family
Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!
Stayed 5 nights in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service.
Stayed 5 nights in Feb 2020