Get an overview of this hotelLuxury hotel with 3 restaurants and outdoor pool

Popular property highlights

Free WiFi
Outdoor pool
Business center
Laundry facilities
24-hour front desk

Location

Located in the heart of Surabaya, this luxury hotel is within a 15-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. BG Junction and Sharp Bamboo Monument are also within 15 minutes.

Hotel Features

Along with 3 restaurants, this hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a coffee shop/café are onsite.

Room Amenities

All 348 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as refrigerators and coffee makers. Free WiFi and 24-hour room service are standard, as are flat-screen TVs with cable channels.

 Guest Highlights

Our Guests Love
  • Good location
  • Proximity to shopping
  • Helpful staff

Sheraton Surabaya Hotel and Towers

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a children's pool, Sheraton Surabaya Hotel and Towers provides an outdoor tennis court and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, limo/town car service, and meeting rooms. 7 meeting rooms are available. This Art Deco hotel also offers a fitness center, spa services, and tour/ticket assistance. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

  • Barbecue grill(s) 
  • Express check-in 
  • Bar/lounge 
  • Elevator/lift 
  • Fitness facilities 
  • 24-hour front desk 
  • Poolside bar 
  • Spa treatment room(s) 
  • Business center 
  • Conference space 
  • Porter/bellhop 
  • Year Built 1995 
  • Tours/ticket assistance 
  • Meeting rooms 2 
  • Express check-out 
  • Coffee shop or café 
  • Dry cleaning/laundry service 
  • Self parking (surcharge) 
  • Steam room 
  • Free WiFi 
  • Sauna 
  • Limo or Town Car service available 
  • Valet parking (surcharge) 
  • Outdoor pool 
  • Computer station 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Number of meeting rooms - 7 
  • Luggage storage 
  • ATM/banking 
  • Breakfast available (surcharge) 
  • Number of restaurants - 3 
  • Concierge services 
  • Conference center 
  • Snack bar/deli 
  • Shopping on site 
  • Outdoor tennis court 
  • Laundry facilities 
  • Total number of rooms - 348 
  • Number of floors - 28 
  • Wedding services 
  • Number of buildings/towers - 1 
  • Airport transportation (surcharge) 
  • Garden 
  • Tennis on site 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Outdoor tennis court  
  • Snack bar/deli  
  • Laundry facilities  
  • Refrigerator  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Coffee/tea maker 
  • Premium bedding 
  • Hair dryer 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Refrigerator 
  • Minibar 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Slippers 
  • Separate bathtub and shower 
  • Desk 
  • Iron/ironing board 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Flat-panel TV 
  • Free WiFi 
  • In-room safe (laptop compatible) 
  • Room service (24 hours) 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.

Link at Sheraton - This coffee shop serves light fare only.

Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Spa Services

  • Number of treatment rooms 3 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 665500 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No cribs (infant beds) available
No pets or service animals allowed
24-hour check-in

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 223850 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one way)
  • Self parking fee: IDR 50000 per stay
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.


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