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Wonderful & comfortable stays after 15hours journey from Bali (detour to return from Surabaya as Depansar airport closed), have been happy with the efficient staffs, clean & comfortable room and excellent location (next to a big shopping mall)... but terrible experience on day we check out as concierge ...
Hotel is nice but desperately needs a renovation for a 5 star hotel. Reception staff were great as well as Pak Bagus and Pak Eko at concierge who coordinated all multiple requests and provided a personal touch by confirming everything via WhatsApp prior to our stay. Had a lot of issues with housekeeping ...
Hotel is next to a mall, so after a long day of business meeting we can hangout at the mall, and just a walk back to our room to rest.
Hotel is pretty central located to a big shopping mall and a tourist attraction. The Chinese Tang restaurant serves good Chinese food .
This is definately a hidden gem in Suarabaya, the customer service is excellent and the room design is top class. This is my 4 th stay at this excellent hotel Nd I look forward to coming bay!
No tourist map provided by the hotel. Therefore one has to go anywhere by taxis. Traffic was horrendous. No system. Cars still passed at Traffic red light! I was nearly knocked crossing the road in front of the hotel!! My case was not as a tourist there but a diverted one due to the closure of airport ...
Good location, breakfast, pool and price. Room is a bit small and shower head was very dirty and hot water is weak... I almost was going to ask change the room...
Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
The hotel keeps their old spacy room which made my mother be able to stay comfortably since my mother is using wheel chair. The bed is wide and comfortable. The shower room is also spacy and the shower head is easy to be used. However, the elevator is a little small, so it was a bit difficult for ...
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