Not a very good experience , staff was no good at all, service was horrible, breakfast was cold.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear Mr. Bharat,
Thank you so much for choosing us for your stay, however I am highly disappointed to read that we failed in keeping up with your expectations.
I sincerely regret the inconvenience caused to you due to service issues, food & beverages, staff behaviour, and for not being able to deliver the service standards we set for ourselves.
Rest assured the gaps that your valuable feedback has highlighted have been addressed with the staff and also improving concerns.hence there is always a scope of improvement.
. We hope that you will not let this isolated incident influence your perception of Lords Plaza & you would accord us another opportunity to serve you
We look forward to welcoming you again very soon!