Outdoor pool

Reviews of Orange Megastructure LLP

4.5 out of 5
Orange Megastructure LLP
Matgdalla Circle, Dumas Road, Surat, Gujarat

Reviews

6.6
Rating 10 - Excellent. 12 out of 47 reviews" "
Rating 8 - Good. 14 out of 47 reviews" "
Rating 6 - Okay. 7 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 12 out of 47 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in May 2023

2/10 Terrible

Stanley

Stayed 1 night in May 2023

8/10 Good

KOJI

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
During shower, brown water came out
Stayed 4 nights in Jan 2023

10/10 Excellent

Anindita

Stayed 2 nights in Dec 2021

2/10 Terrible

Chetan

Traveled with family
Disliked: Staff & service
Before booking PCR/Covid test requirements were not communicated led to us not staying there and not getting refund for the room back!
Stayed 1 night in Oct 2021

2/10 Terrible

Adesh

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Chitresh

Business traveler
Stayed 2 nights in Sep 2020
Response from Orange Megastructure LLP on Oct 1, 2020
Dear Guest, Namaste!!. Thank you for choosing to stay with us during your visit to Surat and for sharing your views about the hotel. We look forward to your next visit & wish to providing with our high standard of quality service.

8/10 Good

Harshad, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ideally suited location. good room service, unfortunately there a wedding taking place so the hotel was a bit noisy.
Stayed 3 nights in Jan 2020
Response from Orange Megastructure LLP (Hotel Manager) on Mar 13, 2021
Dear Guest, Namaste!! It was indeed a pleasure to have you with us. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back.

10/10 Excellent

Kartikey

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
overall the stay was excellent, except that the items in the washroom were not replenished the next day... had complained about the same to the duty manager. through it was room for two people, some of the items provided was only when the room is for single occupancy.. did not expect the same from such category hotel and when you are paying quite high price for the same
Stayed 2 nights in Dec 2019
Response from Orange Megastructure LLP (Hotel Manager) on Mar 13, 2021
Dear Guest, Namaste !! Thank you for sparing time and posting your review of our hotel. I understand from your feedback that your stay with the hotel did not meet your expectation. We always strive to provide the best service to our guest such as yourself. It is our earnest objective to ensure that our guest takes home memorable experience, each time they stay with us. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We thank you once again for your feedback and look forward to welcoming you back. Regards, Orange Megastructure LLP (Hotel Manager)

2/10 Terrible

Verified traveler

Stayed 4 nights in Dec 2019

8/10 Good

Dhruvesh

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Prabhakaran

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel away from CIty buss
This is my second visit to this propoerty , Nice Hotel to be named Le meridian property soon . very close to surat Airport ( 10 min drive ) Location is little isolated but have Multiplex near by ( 2 min walk ) Having a mini theatre in side the property.
Stayed 1 night in Oct 2019
Response from Tabrez on Nov 5, 2019
Thank you so much for patronizing us! We are glad to know that you enjoyed the stay. Looking forward to welcome you again.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Not really worth the price.
The hotel is old. Room fixture and furnitures are not in good condition. WiFi is really bad, yet it’s not even free. Only good thing Is their service is good.
Stayed 2 nights in Sep 2019
Response from Orange Megastructure LLP (Hotel Manager) on Mar 13, 2021
Dear Guest, Namaste!! It was indeed a pleasure to have you with us. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back. Regards, Orange Megastructure LLP (Hotel Manager)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay just for business
Near airport Hotel with really friedly staff.
Stayed 2 nights in Feb 2019
Response from Orange Megastructure LLP (Hotel Manager) on Mar 13, 2021
Dear Guest, Namaste!! It was indeed a pleasure to have you with us. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back. Regards, Orange Megastructure LLP (Hotel Manager)

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi sucked
Little to no wifi, staff seemed to be scared of the guests.
Stayed 6 nights in Nov 2018
Response from Mohammed Tabrez on Dec 4, 2018
Dear Guest, Namaste! We are thankful to you for taking time out and providing candid feedback of your recent stay. We at The Grand Bhagwati always strive to provide the best services to our guest such as yourself. However on this occasion we did not live up to your expectation. We are taking necessary corrective action to ensure that a similar situation is not repeated in future. It is our earnest objective to ensure that our guest take home memorable experience each time they stay with us. With Warm Regards,

6/10 Okay

Verified traveler

My room card key never worked. I had asked for a new one and thought I got it but when I returned late night after a long day at work and business dinner my card still didn’t work. Eventually they offered me to stay in another room until they break down the door lock...in short it was a disaster. My room smelled of smoke and humidity combined. I am sure there were better options in the city, my client had recommended this hotel. I will not visit again.
Response from Replied by Grandbhagwati (Hotel Manager) on Jun 21, 2018
Dear Guest, Thank you for sparing time and posting your review of our hotel. I understand from you’re feedback that your stay with the hotel did not meet your expectation. We at The Grand Bhagwati always strive to provide the best service to our guest such as yourself. However on this occasion we did not give up to your expectation, on door lock & key card issue. We are taking necessary corrective action to ensure that a similar situation is not repeated in future. It is our earnest objective to ensure that our guest take home memorable experience, each time they stay with us. It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. We thank you once again for your feedback and look forward to welcoming you back.

10/10 Excellent

Parag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Replied by Grandbhagwati (Hotel Manager) on Jun 21, 2018
Dear Mr. Parag, It was indeed a pleasure to have you with us at The Grand Bhagwati, Surat. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back.

10/10 Excellent

Raj, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Good location, friendly staff, good food in both restaurants and has an excellent onsite cinema.
Stayed 6 nights in Apr 2018
Response from Replied by Grandbhagwati (Hotel Manager) on Jun 21, 2018
Dear Mr. Raj, It was indeed a pleasure to have you with us at The Grand Bhagwati, Surat. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back.

2/10 Terrible

Rushabh

Disliked: Staff & service, property conditions & facilities, room comfort
Not for couples & Mediocre hotel.
Check in service was damm poor, still operating like flintstone age. Damm rules and regulations. Staff is not well professional and worst customer service.
Stayed 1 night in Mar 2018

2/10 Terrible

keith, Surat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Over rated
I have to move multiple times from my room due to the noise and construction at the property the vetting night goes on all the way until 2:03 a.m. very inconvenient loud D j's you cannot get peace and quiet The property is filthy dirty and smelly
Stayed 3 nights in Feb 2018

10/10 Excellent

DILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execent place at Surat
Had a woderful stay
Stayed 2 nights in Feb 2018

2/10 Terrible

Mihir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worst night mare
I was there for 3 nights then extended my stay for one more night. 2 nights they forgot to do my room service. The pillows have foul smell.
Stayed 2 nights in Jan 2018

10/10 Excellent

pranav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

8/10 Good

MUKUND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but far from center
Generally good but too far from city center
Stayed 1 night in Jan 2018

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel with correct star rating.
Goo place to stay. Very near to Airport and some malls.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experriance + good connectivity to nearby places and business centers.. hotel situated in good location and nearby to hazira port
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

vinnie, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
Not fit for 5 star price and it's rating.
We checked in and was asked to make a full payment for the stay where I was not aware that Expedia has not taken the payment. When Expedia staff wanted to talk to the staff at the hotel they engaged the line. Room was not ready for three adult another bed was added later. On 5 day stay everyday we had to ask for extra towel because three of us was staying. Found bedding and pillow cover very dirty took pictures and called staff for them to see. Bottle water was charged at breakfast where breakfast fee was paid with rate. Had lots of problem to consume alcohol permit was issued with lots of hassle. Tourist was to relax on there holiday and enjoy. This place is not for tourist who wants to enjoy drinks with dinner or relax. Not suitable for 5 star rating and its pricing.
we slept on these dirty pillow in 5 star Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The front desk staff needs to work on their customer service skills. Personal calls are more important than customers

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Staff & service

2/10 Terrible

Ricky, Leicester

Disliked: Staff & service, property conditions & facilities, room comfort
Tgb review
Very expensive for what we got. Had great expectations which let us down

10/10 Excellent

D, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very good and stylish hotel with friendly staff. Has a Sisha bar but cannt buy or take any food or drinks in the bar. Great l9cation- next to VR mall.

2/10 Terrible

nimish, mumbai

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
trip
1.cold water in the shower 2.room service food ordered did not arrive

2/10 Terrible

Gautam, Morganville, NJ

Disliked: Cleanliness, staff & service
Avoidable
We checked in about 3:00 pm. The check in was terrible, they insist on address proof for both husband and wife. My wife had two government issued ID but without home address on it. After much haggling we got her dad to send his address proof via whatsapp and the hotel accepted that becuase one ID had her dads name on it. Go Figure the logic behind that. Next after a good meal in the Piano bar my wife went for a shower. The water was boiling hot, almost to the point of burning the skin. I called the reception desk 3 times In 15 minutes but no one came to correct it and instead they sent a tray with 15 ice cubes. The water was muddy brown and the shower sink stinks, the drain odours were coming back into the shower. About 36 hours later my wife and i had a severe bout of diarrhea. I am writing this 3 days after check out and we are both on antibiotics. However, i must say the lobby is awesome and location of hotel very convenient. The food also tasted very good. The bathroom stink and water supply is terrible, therefore the poor overall rating.

10/10 Excellent

Chandrakant, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Overall nice hotel with great price and lots of nice restaurants and a movie theater.

8/10 Good

AVINASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Expensive!!!
TGB is a nice place, but lacks basic things like nonveg food.. its large and clean but lacks quality of service.. Bfast was nice but lacks variety.. All the above at the heafty price - I think one should either upgrade to the next level or look for more options!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs some attention
While I had requested the hotel to do my room while I was not in, it was not done! Toileteries/tea bags were not replenished. I was told that there was consumption from the mini bar of 2 diet cokes and 1 water which was not the case. The signature did not match and was asked if I was "SURE".

4/10 Poor

Namsun

Business traveler
Disliked: Cleanliness, property conditions & facilities
There is cockroach in bathroom.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店离机场很近,10分钟以内车程,所以还是挺方便的。离市里也不远,毕竟城市不大,房间清洁度还不错,可惜的是素食酒店,餐厅都只有素食,连鸡蛋都没得吃......
Stayed 1 night in Dec 2018
Response from Orange Megastructure LLP (Hotel Manager) on Mar 13, 2021
Dear Guest, Namaste!! It was indeed a pleasure to have you with us. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back. Regards, Orange Megastructure LLP (Hotel Manager)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Gu Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Abir - Reservation Executive on Aug 22, 2018
Dear Guest, Namaste!! It was indeed a pleasure to have you with us at The Grand Bhagwati, Surat. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back.

10/10 Excellent

Piko, Osaka, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nice hotel
The appearance of hotel looks a bit old, but the inside is superb. Stuffs are well educated. Experience in TGB was so excellent.
Stayed 1 night in Jul 2018
Response from Abir - Reservation Executive on Aug 22, 2018
Dear Guest, Namaste!! It was indeed a pleasure to have you with us at The Grand Bhagwati, Surat. We would like to thank you for patronizing us during your recent Surat visit. We thank you once again for your feedback and look forward to welcoming you back.

6/10 Okay

Rey, 東京

Disliked: Staff & service
空港から近い
中心地から少し離れるが、空港からは近い。プールやジムなど充実している。 レストランはノンベジタリアンが1箇所のみだが、なかなか美味しい。
Stayed 3 nights in Jan 2018