Nice hotel, not great spa
Posted Sep 26, 2016
The hotel staff is so nice, and accommodating. The rooms are clean, and nice. Our view was not great (9th floor out back of hotel), and the spa services were not up to par. I didn't have the heart to tell the employees at the time, but the massages and pedicures/ manicures were not good at all. The staff was all so nice, I just couldn't bear to tell them. The spa itself was beautiful and the woman behind the desk (manager) was SO nice. I just don't feel that the actual spa services fit their setting and managerial employee's quality. The back massage felt more like a half hearted back rub from a significant other, after a fight and a long day. I was not given a towel after the hot tub, so my slippers and robe were wet for the remainder of the spa day services (cold/ uncomfortable). The pedicure was in an uncomfortable armchair, where you put your foot up on the woman's lap... where she proceeded to make my nails look worse than what I came in with, while I sat uncomfortably with one foot in a luke warm tub of water covered in plastic on the floor. They also only have 7 nail polish colors to choose from. I actually had to redo my nails as soon as I got home as they were made jagged by her filing, and not fully covered with polish. Overall, they try really hard and I tried so hard to relax, but the spa services were just not relaxing.