Ratings based on 1,270 Verified Reviews

4.5 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Great hotel, newly renovated, close to everything

Posted Jan 22, 2018
Pros: Modern decor / friendly staff / location / free parking
Location: One block to the beach, 10 mins walk to centre of Surfers Paradise
Great hotel, newly renovated so clean and modern. Close to beach and everything in Surfers. Rooms were spacious and well equipped. Hotel staff were very accomodating and super friendly :-) Would stay here again :-)
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne AUS

new hotel close to the beach

Posted Jan 15, 2018
Pros: great hotel at a reasonable rate, close to the beach
Cons: nothing
Location: 5 min walk to beach 10 min walk to Caville Ave 5 min drive to Pac Fair
new room clean excellent AIRCON pool and other facilities were great 5 min walk to a patrolled beach 10 min walk to Cavil Ave
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Victoria

Easy spot to get to everything

Posted Jan 13, 2018
We loved the facilities in the unit. The staff were superb and really helpful with booking things for us. One of the best surf clubs we’ve been to, Northcliffe, is a 300m walk and the patrolled beach is at the end of the street. 3 criticisms: the building is seriously under-lift with only 2 lifts servicing 29 floors and the need to have your ‘fob’ key with you to access the pool, the lift the building is a really pain when you only get 2 and you have kids that go in different directions. The free wi-fi is far too slow so if in need of internet better to make your own arrangements.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
Great room with lots of space and fantastic facilities
3 out of 5
Recommended
for Everyone
by A verified traveler from nsw

Nice

Posted Jan 12, 2018
Would like the pool to be accessed later instead of 9pm 10.30pm / 11pm would be better
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Victoria

Close to everything

Posted Jan 11, 2018
It was nice, although the lady who checked us in wasn’t very friendly. She made me feel quite belittled and stupid. Otherwise everything else was great. It wasn’t quite 5 star furnishings but it was nice enough to stay there.
4 out of 5
by A verified traveler from sydney

Posted Jan 7, 2018
Cleaning is not such good we find women hairs on the floor in the bathroom when we check in
5 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom

Posted Dec 27, 2017
Hotel was beautiful, but the bathroom in master bedroom was not cleaned prior us coming in- it was dirty and there was hair in the shower. was probably missed to be cleaned.
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convinient but dusty

Posted Dec 24, 2017
Convinient, close to the beach, bus stop and tram. The room is very big and there's also dishwashing machine, washing machine and a refridgerator in the hotel room. Shopping areas and large supermarket are within walking distances as well, about 15 mins walk or 2-4 tram stops away. However, the hotel room is kind of dusty and residents can only ask for replenish of shampoo and toilet paper, etc, once. Detergent for both clothes and dishes will not be provided as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Something requires improvement

Posted Dec 17, 2017
Hotel in good location, nice view and spacious room, however could be better if they had minor items in the kitchen including salt n pepper and also to supply more toilet paper, soap, shampoo/conditioner.