Ratings based on 274 Verified Reviews

4.0 out of 5
81% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Ok for the budget conscious looking for the basics

Posted Dec 7, 2017
Pros: Only thing I liked was it was close to where I wanted and needed.
Cons: More detailed advertising about accessibility. Install lifts,Free Air con. More powerpoints in kitchen. better fan controls. Cleaner, newer linen.
Location: Location is good, close to public transport for attractions.
I wasn't expecting the Hilton or anything close. I was looking for something comfortable, close to the beach & where I needed to go. Online this appeared to be exactly what I needed. I got a shock to find you had to walk up stairs to get to the reception, ( I am disabled where I find stairs difficult),my disability aside, I still have to walk up stairs to get to the reception. I got my keys & was given instructions on where to find my room. I was shocked at the amount of stairs I had to walk up. 4 flights!! first flight outside, then along a tiled walkway, & up another 3 flights to my apartment. Now for an able bodied person/s with luggage this would be difficult getting your luggage up all the stairs would be a struggle. I got into the room & being hot, I decided to put the the air con on. I went to put it on only to find a sign on the wall saying that air con was $5 per night! Well, I was shocked! I travel a lot for business and pleasure and often use all different rated accommodation all over Australia. NEVER have I found where I had to pay extra for air con! So I decided to put the fans on. There are no markings on the controls for speed. Found only 2 speeds, off or full blast. No wifi as advertised, wouldn't connect Kitchen, difficult to access powerpoints, had to move microwave away to access points for jug or toaster. Did washing night before leaving, dryer didn't work. No reception to help. Cost extra to take wet clothes home due to excess weight.. Old worn linen.
Comment from Hotel Management
Dec 22, 2017 by manager, Hotel Management
sorry for the inconvenience, but you should book somewhere with lift as it is really important to you. it is unlikely we will installed.
5 out of 5
Recommended
for Families
by A verified traveler

nice hotel and room was very clean and in a quiet

Posted Oct 19, 2017 on Wotif
Pros: clean and quiet
Cons: nothing really, was a nice place to stay
Location: surfers paradise
nice hotel and room was very clean and in a quiet area
Comment from Hotel Management
Nov 14, 2017 by wenfu, Hotel Management
thank you we are glad that you enjoy your stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach & food, shops, transport.

Posted Oct 4, 2017
Weather lovely, people friendly, great place for your kid's. Very close to public transport, also you can walk to the beach & mini Golf. Only 30 minutes from south port, if traffic is not bad. Or you can ride the tram.
Comment from Hotel Management
Nov 14, 2017 by wenfu, Hotel Management
thank you for your review glad that you enjoyed your time with us. hope to see you again
5 out of 5
Recommended
for Couples
by A verified traveler from Brisbane

Nice Place in Chevron Island

Posted Sep 29, 2017 on Lastminute
Pros: Good customer service
Cons: Better quality bar snacks
Hotel Manager was flexible, we had a late check in and the Manager organised everything for us. Fuss free.
Comment from Hotel Management
Nov 14, 2017 by wenfu, Hotel Management
thank you and hope to see you again
3 out of 5
Recommended
for Everyone
by A verified traveler from canberra

Close to surfers paradise.

Posted Aug 28, 2017 on Lastminute
Nice staff, room was very dirty and bathroom was filled with mould and dead ants Close to surfers paradise and not a long drive to theme parks. If your looking for budget accomodation to just have somewhere to sleep and shower then this is a good option. Wouldn't recommend if your planning on spending allot of time at the apartment
Comment from Hotel Management
Sep 2, 2017 by wenfu, Hotel Management
Thank you for your comment. I am the new manager and will look into the issues you raised. Wish you all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria

Posted Aug 24, 2017 on Wotif
We really liked staying here. Having a laundry and kitchen was really handy and it felt like a home away from home. It was so close to the beach as well, only a 10 min walk. The staff were very friendly and accommodating.
Comment from Hotel Management
Aug 26, 2017 by Wenfu , Hotel Management
We are glad you enjoyed your stay with us. Hope to see you again soon!
5 out of 5
by Kathleen

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Sep 2, 2017 by Evelyn Vojtisek, Hotel Management
thank you for your stay and review. wish you all the best!
4 out of 5
by John

Reasonable Place To Stay

Posted Aug 9, 2017 on Hotels
Clean,comfortable and within walking distance of main strip. Cooking facilities in room but had to purchase wifi if you wanted to use it.
Comment from Hotel Management
Aug 12, 2017 by Evelyn Vojtisek, Hotel Management
thank you for staying with us and thank you for your sincere comment. the new management will consider providing free wifi very soon.
2 out of 5
by A verified traveler

Tired Resort

Posted May 7, 2017 on Wotif
Pros: Position
Cons: Everything
Maybe OK 20 years ago. Needs lots of upgrading and maintenance.
3 out of 5
by A verified traveler from melbourne

You get what you pay for

Posted May 2, 2017
The location is excellent. The room itself, once you saw past the ants, the cobwebs, the dirty dishes, the repairs and maintenance that is reqired was well layed out and suitable for sleeping. There were no staff on site to be able to purchase any extras, such as air conditioning or toilet paper. If you need somewhere to lay your head but are on a budget, this is for you.