Ratings based on 2,247 Verified Reviews

4.4 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Darwin

Posted Sep 19, 2017
Cons: Parking is an absolute free for all. Needs some sort of security to ensure ppl don't park illegally. Also slightly annoying lobby entrance after 7pm
Great feel, comfort. Spacious. Good location with walking distance to everything including shopping, restaurants, beach, trams etc.
4 out of 5
by A verified traveler from Melbourne

Lovely apartment with view let down by cold pools

Posted Sep 18, 2017
Pros: The room was very well appointed and comfortable. The spa was excellent.
Cons: the outdoor pools which are cold. The indoor pool is warm but the open windows sent a cold unpleasant draught throughout the room.
Location: great location near shops, supermarkets and restaurants.
We stayed 3 nights in September in a spa apartment which was enormous and well furnished, with wonderful views. It had everything you could want for a short or long stay. The super clean white beach is just a five minute walk away. Supermarkets and restaurants very close by. The staff were very welcoming and helpful. However, the major flaw in this facility is that its two outdoor pools which were so cold that very few ventured in and then they left within a minute or two. The larger pool has no sunshine after lunch so was not enticing given the cold water as well. This place could be a real winner but a resort should have heated pools so that customers can enjoy its facilities. That's certainly a must for us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Merits of the hotel

Posted Aug 28, 2017
Pros: Location of the hotel was ideal.
Cons: n/a
Location: breach , super market and river cruise is in the vicinity.
Ambiance of the hotel was good. Also the hotel location was good , close to the surfers paradise beach and super market. The services of the hotel staff was good. We stayed for 9 consecutive nights. The charges were high especially for Saturday stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Central location

Posted Aug 24, 2017
Pros: Facilities and location.
Cons: Nothing.
Located centrally to all shops, restaurants and coffee shops. Close to beach, tram with wonderful views. Do not have one complaint. Excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

great hotel. very convenient and safe

Posted Aug 14, 2017
Pros: Cleanliness and convenience to all facilities.
Cons: A bit unsafe with cars and trucks entering the carpark. Need some sort of alarm to alert walkers
Location: Lot of shopping, eatery, travelling by light rail/bus
staff very helpful with directions. Shops very close to hotel. Bus and light rail very near. Lot of cafes. Although not a service apartment, staff very helpful to supply fresh towels and toiletries. Very clean apartment and also very spacious. Beautiful room overlooking ocean view. Very quiet.
Comment from Hotel Management
Aug 17, 2017 by Adam Hodgson, Hotel Management
Dear Smartie, A pleasure to hear you enjoyed your stay with us and thank you for taking the time to leave a review. We are very lucky to be central to all that Surfer's have to offer and glad it met your needs. Kind regards, Adam Hodgson Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Could not fault it!

Posted Aug 13, 2017
Great great great, locality, staff, room, ammenities everything was great
Comment from Hotel Management
Aug 17, 2017 by Adam Hodgson, Hotel Management
Dear Ian, Thank you kindly for taking the time to leave a review and we are glad you enjoyed your time with us. Kind regards, Adam Hodgson Rooms Division
5 out of 5
Recommended
for Everyone
by A verified traveler from Mooloolaba

Beautiful Hotel with Stunning Views

Posted Aug 8, 2017
Pros: We loved everything about this hotel
Cons: No improvements necessary
Location: Its right in the heart of Surfers Paradise
This getaway was our babymoon & the Hotel gave us a free breakfast, which was very generous. The Hotel is amazing & in a great location. We will definitely stay here again.
Comment from Hotel Management
Aug 13, 2017 by Adam Hodgson, Hotel Management
Dear MK, Your feedback is much appreciated and glad to hear you enjoyed your stay with us. Best wishes with welcoming your little one into the world. Kind regards, Adam Hodgson Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
2nd bedroom single mattress soiled with pee Carpet dirty
Comment from Hotel Management
Jul 18, 2017 by Adam Hodgson, Hotel Management
Thank you for taking the time to leave your feedback and apologies regarding the issues you had during your stay. If you would like to get in contact with the hotel I would love to discuss and gain more detail. Kind regards, Adam Hodgson Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Walk to beach

Posted Jul 13, 2017
Good clean hotel although needs updating. There was no free WiFi in room and t.v. was not a smart tv so you couldn't access Netflix accounts etc.
Comment from Hotel Management
Jul 18, 2017 by Adam Hodgson, Hotel Management
Thank you for taking the time to leave your feedback. We are constantly working with our owners to ensure the hotel rooms are kept up to date and will ensure your feedback regarding the TV is passed on. Kind regards, Adam Hodgson Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Nice place to stay Close to the shops and beachs

Posted Jul 7, 2017
The room we stayed in had amazing views with amazing lay out in the inside. Would deffenitly stay again!
Comment from Hotel Management
Jul 18, 2017 by Adam Hodgson, Hotel Management
Dear Toni, Thank you for your kind words and glad you enjoyed the amazing views for the hotel. We look forward to welcoming you back in the future. Kind regards, Adam Hodgson Rooms Division Manager