Ratings based on 1,884 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sydney
Room really dirty, terrible smellPosted Dec 9, 2017
the first room they give us once we walk in , we can already smell something unusual, but i though it maybe because they didn't open the window, at night , one of the bed have some disguising smell, my auntie sleep on those bed cannot sleep the whole night, on next day, hotel staff change the room for us, the room is better, can rate 4 star for the new room, but the first room we get i think only can rate 1 star max, bed is extremlly uncomfortable, bad smell, toaster not working, bathroom dirty！
for Everyoneby A verified traveler from singapore
Good location n pool. Room was extremely dirty.Posted Dec 8, 2017
Room was extremely dirty- floor from entrance to balcony to bathroom was sandy and oily. Bathtub had sand in and around it. Carpet had sand n pieces of dirt/paper. Under sofa you could see sand and bits of food etc. Balcony chair covered with sand. We had to sweep and mop floor twice before we could walk barefoot on it! Cutlery and utensil were oily and stains all over them. Location was very good. Pool was good. No staff - reception or maintenance after 7pm though we were told they worked till 8pm.
for Studentsby A verified traveler
great location great staffPosted Dec 7, 2017
Pros: room layout size and cleanliness
Location: schoolies week so very convenient location and safe neighborhood
my daughter and friends made a very last minute descision to go to the gold coast. Room was very clean and spacious and staff were very helpful Thankyou for a great stay
by A verified traveler from brisbane
Needs updatingPosted Dec 4, 2017
The room was not cleaned probably and did not get cleaned during our stay. There was no locks on the doors inside the room and we stayed in a 2 bedroom apartment with friends. So people were walking in on others on the toilet or in the shower. You need a key to go any where within the hotel which was crap as there was 4 of us with only 2 keys.
by A verified traveler from nsw
Don't stay herePosted Nov 14, 2017
Hard to get a park, bed and pillows hard (feel the springs) 3 towers share 1 reception that closes at 8pm after that u have to call security- hard to navigate between towers as they aren't connected. Internet $25 a day, rooms are Owned by people and you can tell as the bathroom grout was mouldy, oven wasn't suitable to eat from as it wasn't clean it looked like it had been wiped down but ewwwwwwww, the iron burnt my clothes and had black stains that rubbed onto your clothes - reception is beautiful and it fools u into thinking your room will be equally as nice but ours stunk of smoke and mould or dampness - reception said I am sorry about that but that's all they did.
for Everyoneby A verified traveler from New Zealand
Family HolidayPosted Nov 10, 2017
Pros: Closeness to shopping mall, supermarkets and beach. Great decks, room has every thing you need for your stay.
Cons: Parking. There was never a empty car park, very frustrating. Swimming pool was a little cold, even on the hotter days.
Location: Central location, easy walk to central Surfers, shopping, restaurants, night clubs, beach, Tram station, mini golf, sling shot ride.
Family of six stayed for seven days. Enjoyed the hotel and facilities. Elevator keys can be confusing when you have people staying on different floors.
for Everyoneby A verified traveler
Posted Nov 6, 2017
The best location to stay in u have everything so close walking distance
for Everyoneby A verified traveler from sydney
Nice close all shopsPosted Nov 6, 2017
Very handy to all the shops pool was very nice Staff was very friendly
by A verified traveler from melbourne VIC
Great pool and location but disgusting dirty roomPosted Oct 22, 2017
pro's: great outdoor pool and indoor pool, central location to shops and restaurants, short walk to the beach. Con's: room was just disgusting! dust as soon as you moved any item of furniture, (those with asthma would have a hard time staying there) mould in the bathroom, oven looked as if it had never been cleaned, couch was hard and small.
for Familiesby A verified traveler from Sydney
Nice hotel. Close to shops, supermarket, beach.Posted Oct 4, 2017
Pros: Very close to everything
Cons: Put enough Toilet paper for the duration of the stay, and not just have one spare
Pool was excellent for kids. I love the SPA and very well maintained.