3 Bedroom Skyhome | Living room | 32-inch flat-screen TV with cable channels, TV
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Reviews of Surfers Aquarius

4 out of 5
Surfers Aquarius
4-12 Old Burleigh Road, Surfers Paradise, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1073 reviews" "
Rating 8 - Good. 332 out of 1073 reviews" "
Rating 6 - Okay. 71 out of 1073 reviews" "
Rating 4 - Poor. 24 out of 1073 reviews" "
Rating 2 - Terrible. 16 out of 1073 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

YULING

Liked: Cleanliness, property conditions & facilities
Perfect location, nice apartment, nice view.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Awsome spot on the coast loved it
Stayed 3 nights in Feb 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, next to beach, great views, car park great and able to walk to either broadbeach or cavill ave. Will definitely stay there again.
Stayed 4 nights in Jan 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2024

6/10 Okay

Heidi

Traveled with family
Disliked: Cleanliness
We have stayed at the Surfers Aquarius many times over the years, but on this occasion were disappointed in the condition of our “superior “ apartment. The kitchen was poorly appointed with rusty cutlery, badly damaged frying pans and inadequate glass ware. The carpet in the lounge is frayed. The main bathroom bathtub is peeling and the basin cracked. If this is a superior apartment, I hate to think what the standard apartments look like
Stayed 3 nights in Dec 2023

10/10 Excellent

todd

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

pashupati

Liked: Cleanliness, property conditions & facilities
Good view from the apartment
Stayed 3 nights in Nov 2023

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed there before always lovely
Stayed 4 nights in Oct 2023

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay there, great areas for kids we will be back
Stayed 10 nights in Oct 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was spacious, comfortable and clean, and the view was incredible - spotted whales from the balcony. Enjoyed the hot tub, sauna, and pool - along with easy access to the beach. A 20 minute walk up to Surfers Paradise but enjoyed the less crowded beach right out front. Good cafes and restaurants nearby. Wonderful place to stay - hope to be back.
Stayed 4 nights in Oct 2023

8/10 Good

Vivek

Traveled with family and small children
Liked: Cleanliness, amenities
Nice view
Stayed 4 nights in Sep 2023

8/10 Good

Kanika

Liked: Cleanliness
Stayed 5 nights in Sep 2023

8/10 Good

Jessica

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Wonderful view with brilliant access to the beach. It was excellent being able to step out the gate onto the beach. Great indoor and outdoor pools and spa. The apartment layout was spacious. The cleanliness needed much attention. The high touch areas were grubby (light switches, remotes, bins, appliances, and parts of the kitchen), I highly recommend washing the blankets in the bedrooms cupboard, they were stained! Lots of dust! The throw cushions were filthy. The lounge is huge and the day bed is a welcome addition to relish in the spectacular view. The apartment is in a good location, so close to Broadbeach restaurants and shops. As long as you take some antibacterial wipes and glen 20 to do a quick clean as you arrive, the view and location are worth it.
Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Views
Stayed 2 nights in Jul 2023

8/10 Good

Nyrée

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beach views from 3 bedroom apartment
Stayed 2 nights in May 2023

10/10 Excellent

Navin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
very spacious, comfy beds, good price, good views, no dramas.
Stayed 3 nights in May 2023

8/10 Good

Amy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property was clean but the kitchen and bathrooms were a bit dated.
Stayed 5 nights in Apr 2023

10/10 Excellent

Amy

Stayed 3 nights in Apr 2023

4/10 Poor

Goldie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very disappointed at the poor quality unit we were allocated for the Easter long weekend. The couch literally held together with random blocks of wood, never sat on anything so uncomfortable ever and it also had a greasy feeling. Just about each of the window shutters we’re broken meaning couldn’t close them up properly letting street light in during nighttime, most unhelpful with a baby. Thick layers of dust on picture frames and skirts, main shower not properly cleaned, mattresses disturbingly yellow stained, lights randomly turned on and off at night so had to turn off aircon in 2nd room to not wake the baby in the master but there was no fan remote for the 2nd room so had to sacrifice the comfort of our eldest child due to the faulty electrical wiring. Aircon in lounge room had a annoying loud dripping sound. Onsite facilities like the pools etc ok but the room really made it an unpleasant time considering the costs per night - would not recommend
Stayed 3 nights in Apr 2023
Response from Bec on Apr 17, 2023
Hello Goldie, We apologise for your recent stay. This comes as a disappointment to management. Did you advise reception at the time of your stay of these issues? I am sure if these were advised at the time of your stay we would have rectified all issues. We hope you reconsider and come back and stay with us for a more pleasant stay. Kind Regards Surfers Aquarius

10/10 Excellent

Leesa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was large and spacious, and the building was in a great spot.
Stayed 3 nights in Apr 2023
Response from Bec on Apr 17, 2023
Thank you for taking the time to leave your feedback and great review score Leesa. Kind Regards Surfers Aquarius

10/10 Excellent

jaya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best views and amenities.
Stayed 3 nights in Apr 2023
Response from Bec on Apr 17, 2023
Thank you Jaya for your feedback.

10/10 Excellent

briana

Liked: Cleanliness, amenities, property conditions & facilities
good location and excellent ocean view
Stayed 3 nights in Apr 2023
Response from Bec on Apr 17, 2023
Thank you for taking the time to leave your feedback and your fantastic review score Briana. We look forward to having you come back and stay with us on your next getaway. Kind Regards Surfers Aquarius

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Very friendly and professional. Would definitely recommend
Stayed 2 nights in Mar 2023
Response from Bec on Apr 17, 2023
Thank you Chris for your feedback.

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy walk into surfers paradise main mall or to the Broadbeach strip. Facilities and gardens are excellent. The apartment had ample space although a little tired in some areas and could do with a refresh. Everything worked well and was suitable for an enjoyable stay. Will definitely be back again.
Stayed 3 nights in Mar 2023
Response from Bec on Apr 17, 2023
Thank you Renee for your feedback. We are pleased you enjoyed your stay with us.Kind RegardsSurfers Aquarius

10/10 Excellent

Gurvinder

Liked: Cleanliness, property conditions & facilities
It was a great family holiday!! We all enjoyed. There were no bed bugs, apartment was spacious and clean but bed’s tapestry was torn and worn out.
Stayed 7 nights in Mar 2023
Response from Bec on Apr 17, 2023
Thank you for taking the time to leave your feedback Gurvinder,We hope to see you again for your next getaway to the Gold Coast.Kind RegardsSurfers Aquarius

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, property conditions & facilities
A 20 minute walk to Surfers Paradise and Broadbeach. Spacious well appointed apartment. A maintenance issue due to a burst pipe was dealt with quickly even though it was out of office hours. Would stay there again
Stayed 8 nights in Mar 2023
Response from Bec on Apr 17, 2023
Thank you William for your fantastic feedback. We look forward to having you come back and stay with us on your next getaway.Kind RegardsSurfers Aquarius

10/10 Excellent

L

Liked: Cleanliness, room comfort
Wouls stay here afain in a heartbeat.
Amazing stay, fantastic facilities, friendly staff. Overall awesome experience.
Stayed 5 nights in Mar 2023
Response from Bec on Apr 17, 2023
Amazing feedback and score L. Truly appreciated and we look forward to welcoming you back next time you are in town.Kind RegardsSurfers Aquarius

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Loved the absolute beach frontage!
Stayed 3 nights in Mar 2023
Response from Bec on Apr 17, 2023
Thank you Wendy :)

10/10 Excellent

Lidia

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is conveniently located between Surfers Paradise and Broadbeach, so you can move around easily. Also, direct access to the beach and close to the tram station if needed. The apartment was great, with amazing views and the amenities in the property were great as well (barbeque, pool, jacuzzi and saunas...). I'd recommend to stay in this place while in Gold Coast.
Response from Bec on Apr 17, 2023
Thank you Lidia for taking the time to leave your glowing feedback. We are pleased you enjoyed your stay with us. We look forward to welcoming you back next time you are planning a getaway.Kind RegardsSurfers Aquarius

8/10 Good

simon

Traveled with family
This is a long established high rise on a large block of land and the apartment could do with a makeover but it's right on the beach and provides everything you need. The cleaning wasn't stellar and there were a few fittings broken or failing but nothing which mattered very much. Beds are okay but not plushland either, kitchen has everything you need. We had a superior apartment facing north so we got sea and hinterland views, gets better sun than the oceanside units but view not as expansive. There were night road works going on and that pierced the night but that wasn't the fault of the establishment.
Stayed 3 nights in Feb 2023
Response from Bec on Apr 17, 2023
Thank you for your feedback Simon. Your comments are noted. Kind RegardsSurfers Aquarius

8/10 Good

Kay

Traveled with partner
Liked: Cleanliness, amenities
Would have liked a coffee pod machine .
Stayed 4 nights in Feb 2023
Response from Bec on Apr 17, 2023
Hello Kay, Thank you for your feedback, as our units are privately owned they are all furnished differently.Kind RegardsSurfers Aquarius

10/10 Excellent

Menka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful location on the beach and the property was clean and tidy. The kids loved the stay and the staff were nice.
Stayed 7 nights in Feb 2023
Response from Bec on Apr 17, 2023
Thank you Menka for taking the time to leave your feedback.Kind RegardsSurfers Aquarius

10/10 Excellent

Zecharia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great 3 bedroom apartment. Took care of our rather big family and felt comfortable soon as we walked in. The beach view as you walk in is amazing, really sets a good vibe. Thank you for having us :).
Stayed 3 nights in Feb 2023
Response from Bec on Apr 17, 2023
Thank you for your fantastic feedback and review score Zecharia.

8/10 Good

mohanad

Traveled with family
Liked: Cleanliness
Property was clean and tidy also the ocean view was amazing specially in early morning looking at the waves from the balcony .
Stayed 6 nights in Feb 2023
Response from Bec on Apr 17, 2023
Thank you Mohanad, we are pleased you enjoyed your stay with us in our beautiful building. We look forward to having you come back and stay with us on your next holiday.Kind RegardsSurfers Aquarius

8/10 Good

Saema

Liked: Amenities, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Bec on Apr 18, 2023
Thank you Saema for taking the time to rate our resort :)

6/10 Okay

Amy

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location and Amenities were fantastic, made the stay worth it. Our suite on the other hand, which was spacious, needs a lot of TLC. Carpet was putrid, stained my rusting furniture and food in it, from previous guests. Kitchen was falling apart and bathrooms seem uncleaned, both needing an upgrade. Nothing like any of the photos. Very overpriced for the room we had.
Stayed 2 nights in Feb 2023
Response from Bec on Apr 17, 2023
Thank you for your feedback Amy. Your comments are noted and have been passed on to the right department for review.Kind RegardsSurfers Aquarius

10/10 Excellent

Keith

Traveled with partner
Liked: Amenities
Great location, easy walk to Surfers restaurants etc Very big unit with great views of beach, surfers and hinterland. Only negative was some of the pans especially frying pans were not clean. Otherwise all good, we would certainly consider for future visits.
Stayed 3 nights in Feb 2023
Response from Bec on Apr 17, 2023
Thank you for your feedback Keith :)

10/10 Excellent

Emil Dimitrov

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding view and location
Stayed 5 nights in Feb 2023
Response from Bec on Apr 18, 2023
Thank you Emil :)

2/10 Terrible

Moey

Traveled with group
Disliked: Cleanliness
There’s some unit no aircon, it was so hot doesn’t worth the price😡

8/10 Good

Jenny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view is totally amazing and worth it all. They firstly got our room wrong and then had to ask reception to move us to a new room which she did, however both receptionist were not great, quite serious and impolite, as if you were inconveniencing them. The 2nd room that was given was excellent, the amenities and products were top notch and best quality. The facilities were really great to use, worth staying by at least 3 nights to make us of it all. All clean and readily available with private time to use thr spa, pool and sauna alone. Security is really strong, felt like the president lived there. Haha..
Stayed 2 nights in Feb 2023

10/10 Excellent

Mark Gregory

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was on the 31st floor facing the ocean. Great views. Indoor and outdoor pools were great, also 2 spa pools. When the beach got to hot or windy you can swim in the pools. Car parking underground was good, kept car cool. Close to everything in Surfers, short walk. Will stay again.
Stayed 9 nights in Jan 2023

4/10 Poor

KIM

Traveled with family
Disliked: Cleanliness, room comfort
Superior Room was far from Superior
We booked a Superior Room based on the photos on Hotels.com website but when we checked in the room looked like a Standard Apartment (not renovated bathrooms or kitchen) and when we approached management she appeared abrupt and unsympathetic. She said that our room was a Superior Room because it had aircon and when I showed her the photos online she said the photos were incorrect. I couldn’t use the ensuite which looked over 30 yrs old because of the stench of stale cigarettes smoke. I just closed the door and used the other bathroom. One of the single beds was also very uncomfortable so my kids ended up sharing a bed. View was great and facilities were good but I wouldn’t stay there again. The photos online should be changed to accurately show what you will be getting.
Stayed 3 nights in Jan 2023

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Recently stayed in one of the deluxe rooms with ocean view apartments. Apartment was beautiful and appeared to havve been very recently renovated (as bed bases still had tags on them etc.). Room decor was lovely & clean and the kitchen & bathrooms had all all equipment you would need. Apartment size was also generous with plenty of storage. All in all it was a great base to explore the Gold Coast.
Stayed 4 nights in Jan 2023

8/10 Good

SENTHILKUMAR

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jan 2023

6/10 Okay

Helen

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location was great and general amenities were good. Lots to do for kids
Stayed 6 nights in Jan 2023

10/10 Excellent

Robert

Traveled with family and small children
Liked: Amenities, property conditions & facilities
What a great vacation, we loved every day we were there (7 nights), the amenities were excellent, security was refreshing and the view, my god the view. Absolute beach front. My only complaint is that of the overall cleanliness, it is apparent that the cleaners do not do a great job in between customers. Almost all surfaces had caked on dust, the linen although clean, didn't give a good vibe, the mattress protectors were inside out. All staff were very friendly and willing to give advice for things to see and do. Overall a fantastic week spent in such a lovely area Thank you.
Stayed 7 nights in Jan 2023