Most rooms are not in "The Towers"....
Posted Oct 16, 2016
Our "deluxe" room was in the old court yard - not the Towers in the picture (and well worth a photo). A Premier Inn room would be more deluxe and well under the discounted £105.40 B&B rate paid.
Having arrived on a Saturday night to be told that a buffet restaurant option or limited bar menu was available. Eventually got a table in the restaurant to be rewarded with a very poor buffet - good choices available, but well past their best at around 8.30pm. Also staff were very pleasant, but not enough around in the restaurant and no one managing them - I asked a waiter if they were busier than normal, but was told that this was a normal busy Saturday (so why were they not better prepared?).
After midnight we could hear the doors outside our room regularly slamming and guests talking, as they exited for a smoke or went to their rooms, so not a good night's sleep - especially as we could also then hear the guests moving around on the creaking floor above our room.
Breakfast was ok, but not a great selection of hot food for a veggie or pescetarian and not particularly hot...
We didn't complain on checking out, as we were not asked about our stay and have no intention of staying at a De Vere hotel ever again, as this was a truly underwhelming experience.
All in all they need to look after their pleasant staff and manage them properly, then either improve the buffet (the broccoli was inedible), or offer an a la carte menu on a Saturday - some guests did have an a la carte option, s