Ratings based on 341 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from okanagan

Comfortable

Posted Sep 12, 2017
Lovely stay, comfy beds, quiet setting, nice staff.
Comment from Hotel Management
Sep 13, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. We hope t see you again when your travels bring you to Surrey. Sincerely, Julia Barreiros
5 out of 5
Recommended
for Everyone
by A verified traveler from penticton,bc

Relaxing

Posted Sep 5, 2017
Once arriving we were greater with very friendly front staff. The room was perfect. The pool and hot tub is outdoors and surrounded by lots trees and plants. Very relaxing. Will stay again soon!
Comment from Hotel Management
Sep 5, 2017 by Julia Barreiros , Hotel Management
Hi Lisa, Thank you so much for your feedback and you kind comments regarding my team. We hope to see you again soon. Sincerely, Julia
4 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops BC

Clean and comfortable.

Posted Aug 24, 2017
Very nice beds and very clean. We enjoyed the quiet setting and slept well.
Comment from Hotel Management
Aug 25, 2017 by Julia Barreiros , Hotel Management
Hello Susanne, Thank you so much for taking the time to give us your feedback. We look forward to see you again when your travels bring you back to Surrey. Have a great day !! Julia
2 out of 5
by A verified traveler from calgry

Not a good hotel.

Posted Aug 23, 2017
Very bad experience in the hotel not clean rooms
Comment from Hotel Management
Aug 23, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for you comments I will definitely share it with my housekeeping department as we always strive to meet or surpass our guests expectations. My sincere apologies for any inconvenience Thank you Julia
3 out of 5
by A verified traveler from Vancouver Island

Thanks for the upgrade... NOT

Posted Aug 23, 2017
Pros: I liked how close it was to the ferry. The lobby was beautiful.
Cons: When a customer complains about something in the room, come check it out.
Location: All I did was get on the ferry.
When I went to check in, there was a large tour bus had arrived, and so I was notified that they were going to have to move me to a different kind of room, but not to worry, it would be an upgrade - to a suite. At first I thought wow, thanks, but then I went to the room. I had never been upgraded before, and now I realize it wasn't a treat. I couldn't get the air conditioner fan not to clunk against the side of the container so it was SO LOUD all night. Eventually I moved out to the couch and stuffed pillows under the door to where the bed was just so I could muffle the sound to fall asleep. I had checked in late and was to be on the 5:15 ferry so you can imagine how little sleep I actually got. When I complained at the front desk I was met with a blank stare. Not an apology, not a reimbursement, not an offer of anything except a cup of coffee to help me wake up, and a warning that maybe I looked too tired to drive... yeah, that was helpful!! NOT!!
Comment from Hotel Management
Aug 25, 2017 by Julia Barreiros , Hotel Management
Hello Kimberley, Thank you so much for taking the time to give us your feedback. Please accept my sincere apologies for the inconvenience the the AC may have caused. We have shared this information with our maintenance department to ensure it is corrected going forward. Thank you so much ! Julia
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Mill, SC

Nice hotel for travel purposes

Posted Aug 23, 2017
Nice hotel, clean and comfortable. On site restaurant is okay but very slow. No other restaurants in walking distance. Hotel staff was excellent!
Comment from Hotel Management
Aug 23, 2017 by Julia Barreiros , Hotel Management
Hello Jennifer, Thank you so much for taking the time to give us your feedback and your kind words regarding my team. I will share your comments to make sure we improve the service at the restaurant.. My sincere apologies for any inconvenience. Sincerely, Julia
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Nice hotel

Posted Aug 21, 2017
We stayed there for 3 nights. That was great. Nice and clean rooms.
Comment from Hotel Management
Aug 21, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you for the great feedback, we truly appreciate it and will share it with my team. Hope to see you again soon, Sincerely, Julia
3 out of 5
by A verified traveler from WA

Posted Aug 17, 2017
This hotel don't have any breakfast or compliment desktop system,
Comment from Hotel Management
Aug 21, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. My sincere apologies for any inconvenience you may have experience. We do have various rate plans and some have breakfast included , these options are available when reservations are made. Also I am so sorry you were not able to enjoy our complimentary business center where we have 2 desktop computers and complimentary printing service. We hope to see you again when your travels bring you back to surrey. Have a great day !!! Julia Barreiros
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
Friendly reception staff, quiet room, comfortable beds and near to where we needed to be that day.
Comment from Hotel Management
Jul 31, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you for taking the time to give us your feedback. We hope to see you soon when your travels bring you back to Surrey, Sincerely, Julia Barreiros
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Posted Jul 31, 2017
Cons: Breakfast
Good report quality /price. Clean and modern. Have pet friendly rooms.
Comment from Hotel Management
Jul 31, 2017 by Julia Barreiros , Hotel Management
Hello there, Thank you so much for taking the time to give us your feedback. Have a great day ! Julia