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Reviews of Lakeside International Hotel

3 out of 5
Lakeside International Hotel
Wharf Road, Frimley Green, Camberley, England

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 214 reviews" "
Rating 8 - Good. 70 out of 214 reviews" "
Rating 6 - Okay. 42 out of 214 reviews" "
Rating 4 - Poor. 26 out of 214 reviews" "
Rating 2 - Terrible. 18 out of 214 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kishore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
C
Stayed 1 night in Apr 2024

8/10 Good

Raymond

Stayed 1 night in Mar 2024
Response from Lynn on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wayne, Fitzwilliam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a great stay at this hotel and the staff couldn’t do enough
Stayed 2 nights in Feb 2024
Response from Lynn on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Lynn on Mar 22, 2024
Thank you for your feedback.

2/10 Terrible

D

Business traveler
Disliked: Property conditions & facilities, room comfort
Seen better days. Ages ago.
This is a hotel that has seen better days. A long while ago. It has huge potential but feels neglected. My balcony door didn’t lock. I was served raw chicken in the restaurant. It was so quiet as to be soulless. But…..it could be so much more. I would think it makes all its money from the Darts championship and then does nothing the rest of the year. Such a shame.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynn on Feb 21, 2024
Thank you for your feedback!

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
We were advised breakfast was 7-9.30. We went to breakfast early on Saturday morning as we were on a tight schedule and needed to leave the property by 8.15. We arrived at breakfast at 7.15, expecting to be out by 7.45, unfortunately we were still waiting for the breakfast to be served by 7.30, when we enquired were the hot food was we were told it wasn’t put out until 8am. Had we been informed of this earlier we could have made different plans for breakfast. It was brought out at 7.40, some of it was cold and due to rushing the food, we didn’t enjoy it. Better communication would be preferred to people staying there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Staff were very welcoming, the room was comfortable and clean. I would use this hotel again
Stayed 1 night in Nov 2023

10/10 Excellent

Iestyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Judy

Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Weird
Run down hotel, not the cleanest, insects in shower each morning, strange rules on not bringing food in.
Stayed 3 nights in Sep 2023

8/10 Good

Kevin

Stayed 4 nights in Sep 2023
Response from Lynn on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Bruce

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old fashioned and dated
Stayed 1 night in Sep 2023

6/10 Okay

stanley

Liked: Cleanliness
General Service was not that good everything was run by the book
Stayed 1 night in Aug 2023
Response from Lynn on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Aug 2023

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value for money - we had a great stay.
I found this hotel charming and really good value for money. The decor is of its time but for me it matches the style of the building. It's not the most super-modern but the prices are incredibly reasonable and everything I saw was comfortable and clean. Buffet breakfast was delicious and had all the things you would expect. The staff were incredibly friendly and helpful - going out of their way to help me and my little girls watch the world cup final on a TV in the lobby when the bar was locked in the morning! Only minor comment: there's nowhere to get a drink during the daytime - the bar doesn't open till the afternoon. In that context, a vending machine to get water and soft drinks would be a welcome addition.
Stayed 1 night in Aug 2023
Response from Lynn on Sep 12, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Josephine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very poor hygiene. The toilet had faeces under the rim on check in and the divan base had rust coloured stains Polite staff Hotel has notices in the room and advertises that it has 24-hour room service but the service ends at 10pm Over priced hotel
Stayed 1 night in Jul 2023

10/10 Excellent

White

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside International Hotel
Great stay at a lovely, large, clean and tidy hotel. There is plenty of parking and an on-site restaurant and bar. The rooms are spacious clean and tidy and with a lovely view, overlooking the lake.
Stayed 1 night in Jul 2023

10/10 Excellent

White

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love how quite is here next to the lake it’s just what I needed. The staff is lovely and they always been helpful. Near by there are great big parks too with a cafeteria. It’s a great place to get away too if you want peace and quiet. ☺️
Stayed 2 nights in Jul 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Lovely room and nice size television. Enjoyed my stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid
20-30 years ago this must have been an super hotel, but it looks/feels like it hasn’t had a penny spent in it for far too long. Things don’t work, some staff obviously hate being there & don’t care - it’s just an awful experience
Bathroom
C/w door rotting at the bottom
Lower floor
Not really the required ambiance!
Stayed 3 nights in Jul 2023

10/10 Excellent

White

Stayed 2 nights in Jul 2023

10/10 Excellent

Adeleye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and very comfortable rooms.
Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, friendly staff, good food and drinks at a reasonable price. Room was comfortable and clean with a lovely balcony view of the lake.
Stayed 1 night in Jul 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Comfortable, friendly and affordable hotel. Tasty food available and served with a smile.
Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Devendra

Stayed 1 night in Jul 2023

4/10 Poor

Richard

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Nayer

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Derek

Business traveler
Breakfast is not available until 8am at weekends, which is no good if like me you have to leave by 7am!
Stayed 1 night in Jun 2023

6/10 Okay

Stuart

Stayed 1 night in Jun 2023

4/10 Poor

Mr A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it!
Decor is way outdated, cobwebs in bathroom, filth round toilet seat hinges, half electrical sockets in room not working, rotten facia over balcony door, Needs a Damn good clean and way overdue an entire maintenance overall, far too expensive for the state of it. On the upside staff were great, and there is ample parking
Stayed 2 nights in Jun 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the Health and fitness wasn’t available which would have been perfect, a nice swim would’ve made the stay more pleasurable. Wasn’t too impressed with the food , gammon steak looked more like a hoof than a gammon steak . Impressive Hotel although perhaps a little tired looking.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lynn on Jun 19, 2023
Thanks for your review.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Ramesh

Disliked: Staff & service, property conditions & facilities
Run down place, I would hardly call a hotel
This place is antique, we were only given one bath towel, the shower took 5 minutes for the hot water to kick in and then it had no pressure with very little water coming through. Breakfast on Sunday finishes at 9:30, got there at 9:10, there was very little left, by the time we sat down and got into our cereal, they started clearing up, had to rush to grab some hot food and toast. Someone turned up at 9:35 and everything had been cleared up I WOULD NEVER STAY HERE AGAIN
Stayed 1 night in Jun 2023

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Tired and past its best.
The hotel felt partly shut down, one person on reception but they seemed to be doing it as an add on to other duties. The decor is dark and tired, the bath had the usual hotel problem of lots of poorly applied sealer to try and stop leaks. The room was only okay, very 1990's corporate but the carpet edges were very dusty and everything needed a freshen up. The air of indifference at reception is probably reflected in the restaurant so I went to the local pub for dinner and breakfast started too late in the morning for my early start so I cannot say for certain how good or bad it is. I'm glad I used Clubcard vouchers to pay for my stay as I would have resented paying cash, I won't be returning.
Stayed 1 night in May 2023

6/10 Okay

Rajesh

Stayed 1 night in May 2023

4/10 Poor

James

Stayed 2 nights in May 2023

10/10 Excellent

Marika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Big spacious hotel. Returning customer and will come again.
Stayed 1 night in May 2023
Response from Lynn on May 19, 2023
Thank you for staying with us. Your feedback is appreciated.

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lynn on May 18, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maria Yianacou

Stayed 1 night in May 2023

6/10 Okay

A D

Disliked: Staff & service
Shocking welcome
Lovely location. Nice view from room. Hotel rather dated. With that I have no problem. Dinner was efficiently done. I have an issue with the young gentleman on reception. Outrightly rude. He obviously had no desire to be there and was more interested in his mobile than the customer. He was not on his post when we arrived. He was just incompetent.
Stunning balcony view
Stayed 1 night in Apr 2023
Response from Lynn on May 18, 2023
Thank you for your review. We appreciate your feedback.

2/10 Terrible

Andrew

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Lynn on May 18, 2023
Thanks for your review. We appreciate your feedback!

4/10 Poor

Dr Syedmohammed Suhail

Traveled with family
Disliked: Staff & service, property conditions & facilities
If you are expecting hospitality, look elsewhere.
The service I received was extremely unprofessional. On two separate occasions when I had been to the reception desk, there was no one to be seen anywhere. I had requested a dental kit at 7:00 am from my room. I was informed that it would be delivered to my room at 8:00 am when staff were available. This made me wonder whether I was in an office or a hotel. At 8:30 am, I contacted reception to inform them that I hadn't yet received the dental kit. To my surprise, I was told that the hotel does not provide dental kits and that it is the responsibility of customers to bring their own. I was fine with this, but I was frustrated that I had to wait for an hour and a half only to find out that the hotel does not provide dental kits. When I expressed my dissatisfaction, I was told that the person who had informed me about the dental kit was a new staff member who didn't know the hotel's policies. I found this response strange because I don't think it's reasonable to expect customers to verify every staff member's experience before contacting them. They are far from professionalism and credibility.
Stayed 1 night in Apr 2023
Response from Lynn on Apr 29, 2023
thank you for the feedback we will be reviewing shortly

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family stay
The hotel is lovely but not catered for families. The staff were so friendly particularly the waiter in the restaurant. He was so jolly and kind to my children.
Stayed 2 nights in Apr 2023
Response from Lynn on Apr 14, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Natalie

Stayed 1 night in Apr 2023
Response from Lynn on May 18, 2023
Thanks for staying with us. We appreciate your feedback!