Twin Room, Shared Bathroom | Individually decorated, individually furnished, desk, iron/ironing board
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Reviews of Masslink Guest House

2 out of 5
Masslink Guest House
70 Massetts Road, Horley, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 170 reviews" "
Rating 8 - Good. 73 out of 170 reviews" "
Rating 6 - Okay. 27 out of 170 reviews" "
Rating 4 - Poor. 8 out of 170 reviews" "
Rating 2 - Terrible. 2 out of 170 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from s on Mar 9, 2020
Thank you

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was a great place for the money and extremely clean but unfortunately the bedding let it down, 1 pillow that was very small and thin and the top sheet was also small so it didn’t stay on you once you moved about.
Stayed 1 night in Dec 2019
Response from s on Feb 18, 2020
Thank you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very friendly owners. Close to the airport. Comfortable bed. On site parking. I would stay there again.
Stayed 1 night in Nov 2019
Response from s on Nov 26, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from s on Oct 8, 2019
THANK YOU

8/10 Good

Roger

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from s on Sep 26, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean nice place i would stay there again thank you
Stayed 1 night in Sep 2019
Response from s on Sep 21, 2019
Thank you for your review and we hope to welcome you back in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel ,good for one night , close location, thanks for complementary taxi service
Stayed 1 night in Sep 2019
Response from s on Sep 21, 2019
Thank you for your review

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for our purpose of spending only a night to be close to the airport.
Stayed 1 night in Sep 2019
Response from s on Sep 20, 2019
Thank you for your short review

8/10 Good

Jim, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely close to airport and had a nice pub next door.
Stayed 1 night in Sep 2019
Response from s on Sep 20, 2019
Thank you for your review

4/10 Poor

WishIhadsleptaa, Horley England

The written directions to the house were completely wrong. Had to ask a passer-by walking his dog, how to find the address. Instead of the 10 minute walk, it more like 1/2 hour. Was not greeted with any warmth or welcome; the room was stifling hot when I entered; smelled like it hadn't been 'aired' for days. With window open there was road noise all night. She confirmed that I had asked for airport transfer but didn't tell me someone was going a little earlier. Husband had to make 2 trips one after the other.
Stayed 1 night in Sep 2019
Response from s on Sep 15, 2019
Thank you for your review, I am sorry you were unable to follow the directions to our guest house. If you had then you would have found we are only a ten minutes walk as we explained. As we have been fully booked for weeks all rooms are air daily. You had booked your transfer for 08.15. The guest before you was going at 07.45. I would not dream of asking one of my guests to leave 30 minutes before they had asked.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from s on Sep 10, 2019
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was very nice indeed. Lovely guest house, quiet, well maintained and got a ride to the airport which was very nice. I was leaving early so a very nice breakfast was laid out for me ahead of time. Delightful.
Stayed 1 night in Aug 2019
Response from s on Aug 23, 2019
Thank you your for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Masslink Guest House has great reviews, close to Gatwick with a complimentary taxi transfer and great value too.
Stayed 1 night in Aug 2019
Response from s on Aug 22, 2019
Thank you very much we are glad you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from s on Aug 21, 2019
thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from s on Aug 12, 2019
Thank you

6/10 Okay

Simon

Disliked: Staff & service, property conditions & facilities
Very disappointed B&B
After a long journey from East Anglia, i was met by a rather grumpy host. My checking in seemed almost too much trouble for him. On arrival i had to pay and in my confirmation it gave me the option of paying by cheque or card, but Mr Grumpy insisted that I was to pay cash, no problem i said and went in search for an ATM, which was located in a nearby petrol station. I handed over the cash and never saw him again that evening. I had to go out for an evening meal and he didn't bother to tell me that the local pub was temporarily closed due to a recent fire,it took me ages to find somewhere else to eat, i am afraid that I cannot recommend this B&B to anyone, very disappointed as it took the shine off my holiday.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value
The host is welcoming and the house is a very good value. A light breakfast is available and it includes a complimentary ride to the Gatwick airport.
Stayed 1 night in Jul 2019
Response from s on Jul 27, 2019
Thank you for your review of our guest house.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from s on Jul 15, 2019
Thank you

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from s on Jul 15, 2019
Thank you

10/10 Excellent

Matt, Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. As soon as I booked, the owners got in touch with me to make sure of my arrival time and my needs. They gave me a ride to the airport in the morning. Can't give them a high enough recommendation!
Stayed 1 night in Jul 2019
Response from s on Jul 15, 2019
Thank you very much for your kind review.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
The price was quite good. I was a bit sad that we rented an extra room with an on-suite bathroom so we could get 2 showers in before going early to the airport, but there wasn't enough hot water so one of us had to use the communal bathroom anyways. It wasn't the end of the world, but just too bad. The beds were pretty good.
Stayed 1 night in Jun 2019
Response from s on Jul 3, 2019
Thank you for your review. It is very strange that you did not have hot water as this all comes from the same source. I will look into this. Thank you for bringing it to my attention.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gatwick airport. Free ride to the air port. Check in and out was quick. Loved the fact that there were USB charging outlets by the bed eliminating the need for a converter
Stayed 1 night in Jun 2019
Response from s on Jul 1, 2019
Thank you for your review of our guest house, so pleased you enjoyed your stay.

6/10 Okay

Verified traveler

Liked: Cleanliness
Clean and functional. Quiet despite close proximity to airport. "Light self-service" breakfast (read continental and low quality) is too expensive for what it is. Best to eat at the airport instead, depending on your flight time. Good for those that need a low cost hotel before flying out. A good point is that transfer to the airport is included in the price.
Stayed 1 night in Jun 2019
Response from s on Jun 11, 2019
Dear Anonymous thank you for your review of our guest house and our basic light breakfast and yes we are a budget guest house.

8/10 Good

laila

Liked: Cleanliness, staff & service, room comfort
Clean and Cozy
Basic rooms in an old school style English home. The home was quite cute. Everything was super clean. It was extremely close to the airport. The host was helpful in helping us find a taxi ride back and forth from the hospital.
Stayed 1 night in Jun 2019
Response from s on Jun 11, 2019
Thank you for your review of ur guest house.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from S on Jun 8, 2019
Thank you

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, room comfort
Conveniently located. Skip the breakfast nothing fresh - everything in a cellophane package like twinkies. No coffee except instant. Only one towel per person (a face cloth would have been nice). The lift to the airport was appreciated.
Stayed 1 night in May 2019
Response from s on May 30, 2019
That is why we advertise as budget accommodation.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable. The place had a very home-like feel about it! We had an amazing sleep, no noise during our stay. The owner was kind enough to give us a ride to the airport in the morning. Breakfast was simple, but it's also not an expensive add-on by any means. Would recommend if you need somewhere comfortable and close to Gatwick!
Stayed 1 night in May 2019
Response from s on May 30, 2019
Thank you for your kind review of our guest house

8/10 Good

Nick

Liked: Staff & service
Very close and convenient for Gatwick and good off-road free parking. No wash basin in shared bathroom. Couldn't switch off central heating because dial was awkwardly behind bedhead. Owners were flexible with a slightly late check-out.
Stayed 1 night in Apr 2019
Response from s on Apr 30, 2019
Thank you for your review and personal comments. I do hope you enjoyed your extra 10% discount.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from s on Apr 26, 2019
Thank you for the good score that you have given us.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property! I will go back every time when I will be in the area. Highly recommend!
Stayed 1 night in Apr 2019
Response from s on Apr 26, 2019
Thank you for your very good review of our guest house and hope to welcome you back soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from s on Mar 30, 2019
thank you

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service, great location near airport
Stayed 1 night in Mar 2019
Response from s on Mar 30, 2019
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay. The pictures reflect the rooms well. Was very clean and fresh sheets - the decor is a little dated but thats clear in the pictures. Was really impressed by the overall quality of the guesthouse. Had no problems.
Stayed 1 night in Mar 2019
Response from s on Mar 19, 2019
Thank you for your review of our guest house.

6/10 Okay

Verified traveler

Liked: Cleanliness
This is a budget Hotel and you do not get any extras. I booked a double with En Suite but got a single without. Not shown up to the room so lost the opportunity to complain immediately and was tired, as there was very few other people staying, I didn't say anything. Overall for the price it did what I required which was an overnight stay so I could pick up my daughter early from Gatwick.
Stayed 1 night in Mar 2019
Response from s on Mar 21, 2019
Thank you for your anonymous review, this gives us no way of verifying your reservation and so we are unable to comment on the type of room you say you reserved. How many budget hotels actually show guests to rooms. We do not pretend to be The Ritz

6/10 Okay

Verified traveler

Nice hotel a little old and cut off good for a budget hotel
Stayed 1 night in Jan 2019
Response from s on Feb 12, 2019
We are a Victoria guest house, that's why we are old. Cut off from what? Gatwick Airport is 5 minutes by car or taxi, local pub/restaurant is 2 minutes walking.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from s on Jan 22, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from 1 on Jan 22, 2019
thank you

10/10 Excellent

Leydiurkis, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy very much the stay.very quiet aswell.lovely lady at reception aswell
Stayed 1 night in Nov 2018
Response from s on Nov 14, 2018
Thank you

10/10 Excellent

Andrew, Owen Sound, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner contacted me ahead of time to arrange access. The room was snug and warm. Ride to the airport in the morning was greatly appreciated.
Stayed 1 night in Oct 2018
Response from s on Nov 14, 2018
Thank you

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from s on Nov 15, 2018
thank you

10/10 Excellent

Nan, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exactly what I needed. The only thing that would have made it better would if it had been on the ground floor, but the place was clean and very well taken care of..
Stayed 1 night in Oct 2018
Response from s on Oct 22, 2018
Thank you for your review, all our room descriptions do state the floor the room is on.

10/10 Excellent

Frits, Kamloops, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay if you have to overnight if you have to fly in and out of Gatwick
Stayed 1 night in Oct 2018
Response from s on Oct 12, 2018
Thank you for your review of Masslink Guest House.

6/10 Okay

Lauren, Australia

Liked: Cleanliness, room comfort
Cheap and clean
Old fashioned guest house near Gatwick airport, shared bathrooms, a ride to airport is included in room cost. Small breakfast of cereal and 2 slices of bread, fruit costs £5.00.
Stayed 1 night in Oct 2018
Response from s on Oct 10, 2018
Thank you for your review of our guest house. Our basic light breakfast consists of Orange juice, selection of cereals and muesli, croissants, breakfast bar, bread for toast, yogurt, tea and coffee.

10/10 Excellent

Ian, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little airport hotel that doesn't feel like an airport hotel. Very efficient service, and extremely convenient location. Will definitely use on my next Gatwick layover.
Stayed 1 night in Sep 2018
Response from alan on Oct 3, 2018
Thank you for your very kind review Look forward to seeing you again on your next trip

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2018
Response from Anonymous on Sep 30, 2018
Dear Anonymous thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for airport
I was late arriving but they made sure arrangements were made for this occasion. Easy to arrange and to get to my accomodation.
Stayed 1 night in Sep 2018
Response from s on Sep 22, 2018
Thank you for your review of our guest house.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gatwick overnight
Very nice B&B no issues other than some would prefer ensuite. Spacious room with view of the garden. Light breakfast, no cooked option, was nice done in a self serve fashion. Owners attentive and helpful. Short easy walk to restaurants plenty of choice.
Stayed 1 night in Sep 2018
Response from s on Sep 21, 2018
Thank you for your review and I am pleased you enjoyed your stay. It is clearly stated that the room you booked has a shared bathroom.

4/10 Poor

kevin, Cornwall

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed to hard &a bit noisy from traffic
Didn't sleep very well, to noisy,Needs up dating & double glazing
Stayed 1 night in Sep 2018
Response from s on Sep 18, 2018
Thank you for your review of our guest house. All windows are double glazed and we have an on going program of decorating.

10/10 Excellent

Kelsea, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely kept, a very warm and comfortable feel to it. Lovely view of the backyard from my room, and everything kept super tidy. Breakfast arranged for an early wakeup and shuttle arrived a couple of minutes early!
Stayed 1 night in Sep 2018
Response from s on Sep 10, 2018
Thank you for your very nice review of our guest house, so pleased you enjoyed your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Convenient to airport. Aftwr the long day it was great for a nice place to stay
Stayed 1 night in Sep 2018
Response from s on Sep 8, 2018
Thank you