Ratings based on 119 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from Devon
central hotel in DorkingPosted Jun 22, 2015
Pros: Central town location
Cons: Makeover - see above
Location: Lovely countryside and plenty of walks. Unfortunately Dorking is a pretty mediocre town - traffic is an issue.
Needs a makeover, rather tired as were the staff. Room was a superior but very small and would not rate it as such. Staff were short at breakfast and several people complained. Come on Mercure you need to live up to your mission statement (or perhaps sell this one to get it off your portfolio).
for Couplesby Paul from Woking
Party nightPosted May 27, 2015 on Hotels
Room was very warm, despite having heating off and window open but very comfy and roomy. Reception staff could not be more helpful.
for Familiesby A verified traveler
Give it a coat of paint!!Posted May 8, 2015 on Hotels
The hotel was clean and staff were very friendly but I was disappointed with the appearance (interior and exterior) It actually looks quite run down (particularly outside and bedroom furniture was a bit hotchpotch.
for Couplesby Mr C F from Towcester
poorPosted May 8, 2015 on Hotels
Run down hotel over priced
for Getaway With Friendsby DrSusanA from Ojai
Almost perfect.Posted Apr 16, 2015 on Hotels
Hotel very good except bedside light did not work.
for Couplesby Leslie from Torquay
My opinionPosted Mar 17, 2015 on Hotels
Room rather tired with cracked sink. Location excellent, breakfast excellent.
for Familiesby Adrian from Dorking
Needs a refreshPosted Mar 10, 2015 on Hotels
Nice room overlooking high street. Sadly it was noisy both from outside and inside (near to ladies powder room). Cleanliness issues in bathroom and towels had seen better days. Bed linen and bed comfort good. Breakfast offered good choice of fruit, cereals, pastries and buffet style cooked foods. Restaurant staff helpful. Overall didn't offer value for the price paid.
for Business Travelersby Courtney from Crewe
Exactly what was neededPosted Mar 4, 2015 on Hotels
Very nice hotel. Excellent service and right in the centre of Dorking.
for Familiesby Jo from Moreton
PositivePosted Jan 31, 2015 on Hotels
I really enjoyed my stay . Very clean & friendly good value four money
for Everyoneby A verified traveler from Bristol
Good hotel, good price.Posted Jan 27, 2015
I needed a bed for the night as working away. Second time I've stayed here, its good clean basic accomodation, nice and quite and the bed was very comfortable.