Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from plymouth


Posted Oct 2, 2015
Wonderful position, great building, but all a little sad. Poor choice of beers, And even worse selection of wine- the Pinot was awful, a view shared by several people in the bar. The food tasted ok but the presentation was very lacklustre. Breakfast was ok- poached eggs ordered and delivered not quite done! Staff very pleasant, but v.youngband I guess working to tight budgets- not balanced by budget charge!
4 out of 5
for Everyone
by A verified traveler from Rye, NY

Old fashioned charm

Posted Sep 7, 2015
Pros: Old fashioned charm, with comfortable queen beds in the garden wing. Good amenities in the room (tea, coffee, iron, hairdryer, fridge and TV)
Cons: Heating and air conditioning should be fully automatic. I suffered in cold conditions as air con, although set to 30C, did not heat the room.
Location: Quiet town with decent walks nearby and train line to London
I've stayed here on several occasions as it is close to family in the Dorking area, but it is really the only decent choice. It is in a great location, being right in the middle of Dorking, and the restaurants and train stations are an easy walk away. The rooms do vary a bit in size and quality though - those in the main building are older and smaller for example.
3 out of 5
by A verified traveler from Sydney

Convenient location in Dorking. Quiet room

Posted Aug 31, 2015
Reception desk at back a bit grubby looking. Staff offered no communication at all, no welcome, no smile! Room ok but very small and grimy in need of makeover for superior room that we booked. Breakfast food good and plentiful, but once again staff who did not have any idea about hospitality. Decor very tired and dated.
2 out of 5
by A verified traveler from Devon

central hotel in Dorking

Posted Jun 22, 2015
Pros: Central town location
Cons: Makeover - see above
Location: Lovely countryside and plenty of walks. Unfortunately Dorking is a pretty mediocre town - traffic is an issue.
Needs a makeover, rather tired as were the staff. Room was a superior but very small and would not rate it as such. Staff were short at breakfast and several people complained. Come on Mercure you need to live up to your mission statement (or perhaps sell this one to get it off your portfolio).
4 out of 5
for Couples
by Monica from stockholm

engelsk charm

Posted Jun 9, 2015 on Hotels
Underbart hotell i gammal engelsk stil med renoverat fräscht rum. Frukosten var god, men maten i restaurangen var tråkig och snålt tilltagen.
4 out of 5
for Couples
by Paula from Jersey

Comfortable and good service

Posted Jun 5, 2015 on Hotels
Very comfortable stay with great service.
4 out of 5
for Couples
by Paul from Woking

Party night

Posted May 27, 2015 on Hotels
Room was very warm, despite having heating off and window open but very comfy and roomy. Reception staff could not be more helpful.
3 out of 5
for Families
by A verified traveler

Give it a coat of paint!!

Posted May 8, 2015 on Hotels
The hotel was clean and staff were very friendly but I was disappointed with the appearance (interior and exterior) It actually looks quite run down (particularly outside and bedroom furniture was a bit hotchpotch.
1 out of 5
for Couples
by Mr C F from Towcester


Posted May 8, 2015 on Hotels
Run down hotel over priced
4 out of 5
for Getaway With Friends
by DrSusanA from Ojai

Almost perfect.

Posted Apr 16, 2015 on Hotels
Hotel very good except bedside light did not work.