Ratings based on 124 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from plymouth
Jaded!Posted Oct 2, 2015
Wonderful position, great building, but all a little sad. Poor choice of beers, And even worse selection of wine- the Pinot was awful, a view shared by several people in the bar. The food tasted ok but the presentation was very lacklustre. Breakfast was ok- poached eggs ordered and delivered not quite done! Staff very pleasant, but v.youngband I guess working to tight budgets- not balanced by budget charge!
for Everyoneby A verified traveler from Rye, NY
Old fashioned charmPosted Sep 7, 2015
Pros: Old fashioned charm, with comfortable queen beds in the garden wing. Good amenities in the room (tea, coffee, iron, hairdryer, fridge and TV)
Cons: Heating and air conditioning should be fully automatic. I suffered in cold conditions as air con, although set to 30C, did not heat the room.
Location: Quiet town with decent walks nearby and train line to London
I've stayed here on several occasions as it is close to family in the Dorking area, but it is really the only decent choice. It is in a great location, being right in the middle of Dorking, and the restaurants and train stations are an easy walk away. The rooms do vary a bit in size and quality though - those in the main building are older and smaller for example.
by A verified traveler from Sydney
Convenient location in Dorking. Quiet roomPosted Aug 31, 2015
Reception desk at back a bit grubby looking. Staff offered no communication at all, no welcome, no smile! Room ok but very small and grimy in need of makeover for superior room that we booked. Breakfast food good and plentiful, but once again staff who did not have any idea about hospitality. Decor very tired and dated.
by A verified traveler from Devon
central hotel in DorkingPosted Jun 22, 2015
Pros: Central town location
Cons: Makeover - see above
Location: Lovely countryside and plenty of walks. Unfortunately Dorking is a pretty mediocre town - traffic is an issue.
Needs a makeover, rather tired as were the staff. Room was a superior but very small and would not rate it as such. Staff were short at breakfast and several people complained. Come on Mercure you need to live up to your mission statement (or perhaps sell this one to get it off your portfolio).
for Couplesby Monica from stockholm
engelsk charmPosted Jun 9, 2015 on Hotels
Underbart hotell i gammal engelsk stil med renoverat fräscht rum. Frukosten var god, men maten i restaurangen var tråkig och snålt tilltagen.
for Couplesby Paula from Jersey
Comfortable and good servicePosted Jun 5, 2015 on Hotels
Very comfortable stay with great service.
for Couplesby Paul from Woking
Party nightPosted May 27, 2015 on Hotels
Room was very warm, despite having heating off and window open but very comfy and roomy. Reception staff could not be more helpful.
for Familiesby A verified traveler
Give it a coat of paint!!Posted May 8, 2015 on Hotels
The hotel was clean and staff were very friendly but I was disappointed with the appearance (interior and exterior) It actually looks quite run down (particularly outside and bedroom furniture was a bit hotchpotch.
for Couplesby Mr C F from Towcester
poorPosted May 8, 2015 on Hotels
Run down hotel over priced
for Getaway With Friendsby DrSusanA from Ojai
Almost perfect.Posted Apr 16, 2015 on Hotels
Hotel very good except bedside light did not work.