Interior entrance

Reviews of Oatlands Park Hotel

4 out of 5
Oatlands Park Hotel
146 Oatlands Drive, Weybridge, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 266 out of 590 reviews" "
Rating 8 - Good. 205 out of 590 reviews" "
Rating 6 - Okay. 78 out of 590 reviews" "
Rating 4 - Poor. 28 out of 590 reviews" "
Rating 2 - Terrible. 13 out of 590 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer focus and service, staff extremely helpful throughout our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Merche

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, just maybe the breakfast time closed too early by Sunday
Stayed 1 night in Mar 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wayne de

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A diamond! Amazing staff, vibe.

8/10 Good

Jatinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, accomendating staff. Very large room.00
Stayed 1 night in Feb 2024

10/10 Excellent

Neringa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a brilliant time, the room we stayed in, very nice and airy. Very clean. Top notch. Worth the money. The only downside, that is not a big choice on the menu in the restaurant. But happily will be coming back.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Business traveler
Liked: Staff & service, property conditions & facilities
Very comfortable stay. Staff were excellent: welcoming and extremely helpful. Breakfasts were outstanding: simple, delicious, freshly cooked and quickly served.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Shakuntala D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
We had a great stay at this hotel over the Christmas period to be closer to family. Hotel and rooms were spotless. Breakfast was plentiful and delicious. Service was excellent. MajorDomo and his workers were attentive to all our needs. Only negative was that although large bedroom, could have done with a couple of chairs and a small table for rest area to have our beverages in the afternoon. However, upon asking, they did provide us with an armchair. Thank you kindly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
good accommodation in pleasant surroundings. friendly staff team. We would happily return if the price works for us.
Stayed 1 night in Dec 2023

2/10 Terrible

Ashley

Stayed 1 night in Dec 2023

6/10 Okay

Roger

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kay

Stayed 2 nights in Dec 2023

10/10 Excellent

zabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Hotels looks great and very new
Stayed 3 nights in Dec 2023

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, room comfort
Beautiful Hotel
We stayed at Oatland whilst visiting RHS Wisley. It is an impressive building, initially Henry VIII shooting lodge apparently, but a lodge it is not! Has been renovated in a classic English hotel style and very elegant. The staff are exceptionally smart in suits and waistcoats and everything about it gives an air of professional training and service. Would definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

DIMITRI

Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy ceiling but nice decor amd comfy beds.
Beautiful property exterior especially during the night with the lights on. The interior is equally beautiful. Rooms are large and clean. The bathroom looks newly rennovated, however for the large size it did not have a bathtub which was disappointing. The breakfast was great, but you will need to get there early for a seat without waiting. Now for the not so good, we were unlucky enough to have a young couple above us going at it like rabbits throughout the nights, meanwhilst my 5 year old and my wife were getting woken up from the noise many many times.... slightly embarrassing, at least someone was having fun 😅 Overall a good stay, but would have been better if some soundproofing was built into the ceilings. Reccomended for couples without bringing the kids.
Stayed 1 night in Nov 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oatlands Park Hotel
Lovely hotel. Our room was very nice and the staff was welcoming. However, dinner in the main restaurant was alright but nothing special. “Koffman” fries were underwhelming and my hamburger was overcooked. My husband had the pork belly and found it disappointing. Quality of the meals did not live up to their pricing.
Stayed 1 night in Nov 2023

8/10 Good

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with spacious, light rooms.
Lovely building, breakfast was very good. Because the building is old the rooms aren’t too well insulated so can be a bit noisy depending on your neighbours and those walking down the corridor. Room was spacious and light plus the WiFi was very good for a hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

Martin Hayes

Liked: Cleanliness, amenities
I booked this hotel on behalf of my mother and father, my father has recently retired and decided to treat us to the sunday carvery, I must add that there was 8 of us so of course it was a very expensive lunch. There were a few unfortunate faults with the meal but we didn't complain, with hindsight, maybe we should have, with regret it did tarnish our very special event. My sister and I paid for my parents to stay at the hotel as a surprise, they fully enjoyed the room and the breakfast, slightly disappointing with the selection but no major complaints. I don’t want to be one of those people that complain about little things that are ridiculous but I will say the meal, overall was really disappointing and if I’m honest I won’t return or recommend to anyone as I have done in the past. Really sad, a lot of money spent and a disappointing review. One thing I Will say is the staff on reception and In the restaurant were outstanding I’d appreciate your feedback from my review Many thanks
Stayed 1 night in Nov 2023

10/10 Excellent

Halima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Liked: Amenities
Paul was extremely accommodating, both prior to my stay and during check in.
Stayed 1 night in Nov 2023

8/10 Good

Nikola

Liked: Property conditions & facilities
Oatlands is a lovely hotel, i will be returning!
Stayed 1 night in Nov 2023

8/10 Good

Aimee

Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A really lovely hotel with a brilliant pub just at the end of the drive. The carvery on Sunday looked very popular with live music in the background.
Stayed 1 night in Oct 2023

8/10 Good

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We try to stay at this hotel when we are visiting family in the area. This time the heat/AC was broken in our room. It was not a problem until the last night which was considerably chillier. The staff tried hard to remedy the situation and even offered us another room. We made do with an extra blanket and hit drinks available in our room. Next time we would not choose this room for another reason. At 6am a delivery was made directly below us so it was very noisy from 6-6:30am. A bit of a rude awakening. Generally the staff are very well trained and service oriented. We will be back.
Stayed 3 nights in Oct 2023

6/10 Okay

A J

Liked: Cleanliness, property conditions & facilities
The fire alarm went off in the middle of the night which ruined our nights sleep. Breakfast was very poor quality and not a huge selection. Despite mentioning the above when we checked out and saying it ruined our stay no discount or real apology was provided which was unacceptable. Very disappointing!

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know that you can’t make large architectural design changes at this point but in the future you need to let your customers know that if their room is require stairs, they just need to be warned about that. I’m an American architect, and we do have the American disabilities act which respectfully covers all access within buildings for the elderly and for others with disabilities. As we approach our room, we know if there were some stairs that required us to go down with heavy luggage. please let your customers know when that situation occurs that they need to understand there are stairs involved. Otherwise experience was good thank you for having a clean room with adequate and operable HVAC.
Stayed 1 night in Sep 2023

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Oliver

Traveled with family
Liked: Cleanliness, staff & service
Stupid $50 charge on check. Very noise aircon in a hot room. Food overpriced. Rest of its ok
Stayed 1 night in Sep 2023

6/10 Okay

John

Business traveler
Stayed 2 nights in Sep 2023

6/10 Okay

Katey

Disliked: Amenities, property conditions & facilities
Hotel requires updating, small rooms, dirty bedding & a noisy wedding
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great and friendly staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Paul

Stayed 1 night in Sep 2023

8/10 Good

Keith, Rocklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal in SW of London. You need a car as public transport is sparse. Reception, Bar and Restaurant service were all excellent. The breakfast buffet in particular was most enjoyable. My room, although modern and quite large was up many stairs and there is no elevator. That’s probably the worst criticism of this hotel. Carrying a large suitcase up and down narrow stairs was no fun. They must install an elevator for this multilevel hotel. All in all a nice stay. Quiet and extremely comfortable.
Stayed 8 nights in Aug 2023

8/10 Good

Adrian

Stayed 1 night in Aug 2023

10/10 Excellent

Osama

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property to stay at. Clean and tidy rooms. Ample free parking on site. We attended a wedding nearby which was convenient to drive from here. Seems like there’s tons of stuff to do nearby. Breakfast was quite good. Staff and the manager were very accommodating - we asked for halal options which weren’t present unfortunately but the manager on duty offered us vegetarian sausages which came fresh from the kitchen and we really appreciated this.
Stayed 2 nights in Aug 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
the Hotel seems to be in a state of transition, and could do with more facilities, which staff said was in hand.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not a great stay
Last time we stayed we had a lovely nights sleep and felt it was a country house hotel. We returned with family and booked 2 rooms. Unfortunately the location of these rooms means we will not return. Last time we paid £80 and had a wonderful garden view and fridge. This time we paid over £160 per room per night. The air con in both rooms rattled and extremely noisy and useless. We opened the window (which had plastic covering blocking view) and had terrible noise from kitchen extractors all night. The doors in both rooms let is a lot of light around frame and under door. This meant noise travelled easily between corridor and room offering lack of privacy. We eventually fell asleep about 2am and woken abruptly about 3.15am with fire alarm. We went outside with 20 month toddler. We were outside maybe 30 or more minutes cold with no explanation during, after or since. Rumour was it that a kettle had caused alarm. All in all a stay that was so needed turned into an exhausted family leaving at 9am, having spent £314 on 2 below standard located rooms with no dinner or breakfast included in price. Never to return which is a shame as we thought we had found the perfect place to visit family every few months.
Unfortunately video of noise from kitchen fans couldn’t load. View when window opened. Window glass blocked out so no view when shut.
Stayed 1 night in Aug 2023

4/10 Poor

Sandra

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff are friendly but can not sort out issues.
Arrived at check in counter and two separate guests where waiting and one was being checked in. Even though there were other staff at the counter, there was more then one screen for checking in, we were told that we had to queue all at the same check-in. This took a good 10 minutes. Arrived in room, looked clean and started to relax before our evening out. Turn on the TV, no signal. This was reported and someone did come and we were told we were not the only ones and it is being looked into. Started to get ready for our evening out, no hot water in sink tap and the drainage of the sink water had a problem. We received a call saying they didn't know when the signal would be up and I then reported the problem with the hot water and drainage. Was told someone would come to sort it out. After a long time of running the shower water, we did get warm water so we got ready for our evening out. After we returned from our evening out, around midnight, we still did not have any TV signal, no hot water and the drainage was still a problem. At around 3:20 am, the hotel fire alarm went off. Together with other guests we left our room and the hotel building. No staff directed the quests out of the rooms or building. The guests stood just outside the hotel main doors, we were not directed away from the building. After 15 mins or so, a fire engine arrived, a fire fighter got out and went into the building alone and after another 10 mins or so, came out.Guests went in
Stayed 1 night in Aug 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much iimproved following refurbishments. Ideal choice with lots of parking and comfy beds each time. Staff always helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Nice grounds. Small bar. Lovely restaurant with friendly staff. Food is good. Looks like to rooms are slowly being updated. The rooms are clean and modern. Some of The floorboards to make a noise. But it is a old building
Stayed 1 night in Jul 2023

8/10 Good

Gordon

Stayed 3 nights in Jul 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean cosy room
Good location, clean cosy room. Bed ok, would prefer firmer mattress
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Stayed 1 night in Jul 2023

10/10 Excellent

Gill

Stayed 1 night in Jul 2023

2/10 Terrible

BARBARA

Liked: Cleanliness
Disliked: Room comfort
Unfortunately my husband had to sleep in the car from 2am because a large number of residents were checking out and throwing their suitcases down the stairs which landed crashing into our bedroom door. We had been woken up a number of times due to the noise since 11pm and management had no control over this. We presumed they were from a wedding party and going to the airport. Upon complaining we were moved to a better room in a quieter spot and of course many apologies but we wondered how it gained 4 stars as the doors are paper thin and all the floorboards creaked. Breakfast was a buffet job with hard eggs and rubber bacon - really rubbish. The staff were very pleasant particularly on arrival and the room was clean enough but we won’t be staying there again or recommending it I’m afraid. Even the grounds could have been magnificent but looked neglected. We received a letter of apology and a small reduction but the stay was spoilt completely On the whole extremely disappointing as we had been looking forward to staying there.
Stayed 2 nights in Jul 2023