Ratings based on 717 Verified Reviews

4.0 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Aug 17, 2017
Nice+hotel%2C+but+the+wifi+internet+speed+is+too+slow.
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver+island+

Nice+hotel+

Posted Aug 17, 2017
Great+room+and+good+staff%2C+clean+and+well+kept.+Was+a+little+out+of+our+way+and+kinda+higher+in+price+but+I+was+happy+with+my+stay.
4 out of 5
by A verified traveler

Did not get the room I originally paid for

Posted Aug 1, 2017
Didn't get the room I originally paid for, i felt cheated (perhaps those fine prints again). They are compensating me back but that is beside the point, honestly to customer is the best compensation of all.
5 out of 5
Recommended
for Everyone
by A verified traveler from surrey

convienant Hotel

Posted Aug 1, 2017
Pros: Where able to comply with an early check in!
Location: Next door to a great mall! Walking distance to good restaurants! Gorgeous views
Very cozy beds, great staff that are willing to help with difficulti situations!
3 out of 5
by A verified traveler from banwait

Very far from Vancouver

Posted Jul 29, 2017
This hotel is 45 minutes drive from Vancouver city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toowoomba, Australia

Comfortable hotel in Surrey BC

Posted Jul 11, 2017
Pros: Pleasant and professional staff, and spacious rooms.
Great staff, roomy and very accommodating of individual needs. Dining facilities very professional. Definitely full comfort provided in a location away from downtown Vancouver.
Comment from Hotel Management
Jul 24, 2017 by SVGH, Hotel Management
Dear Lyndall Thank you for sharing your positive comments with us regarding your stay at the Sheraton Vancouver Guildford Hotel. We are very pleased that our rooms and facilities meet with your expectations. We appreciate all feedback from our guests and appreciate the time they take to share their comments and concerns. We hope to be of service to you again in the future. Wishing you safe travels SVGH
1 out of 5
by A verified traveler from Kamloops

Hotel right next to Guilford Mall and close to whe

Posted Jul 9, 2017
Pros: Location and lounge area and staff.
Cons: Room condition and location.
Location: Large Guilford Mall right across the street
Our room was right next to the elevator and all the plumbing for the ice machines and vending machimes ran through our wall next to the bed. Wall paperin Bathroom was peeling and fan was extremely loud. Our room also was just above the outside pool therefore making it seem like the screaming was just outside our room.
Comment from Hotel Management
Jul 10, 2017 by S. Livingston, Hotel Management
Dear Lorraine, We are sorry that your room was noisy during your stay. We have relocated our vending machine to the fitness area to reduce guest hallway noise. Our pool closes at 11pm to ensure that pool guests do not disturb the sleep of our hotel guests. Thank you for your feedback. Safe travels,
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Close to Vancouver

Posted Jul 8, 2017
I find little expensive than facilities and location. Overall was great hotel. Breakfast was delicious as well. Had problem only with water pressure in shower.
Comment from Hotel Management
Jul 24, 2017 by SVGH, Hotel Management
Dear Adnan Thank you for sharing your comments and concerns with us. We appreciate your positive comments about our property and we are pleased to have meet most of your expectations. We do hope that if you are ever in the Surrey area again you will choose to stay with us. Wishing you safe travels SVGH
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Posted Jul 6, 2017
Good value, great location. .............................................................😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄.
Comment from Hotel Management
Jul 7, 2017 by SVGH, Hotel Management
Thank you so much for your feedback we appreciate the positive rating. We look forward to welcoming you the next time you are in the Surrey area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richland, WA

Beautiful Hotel w/Great Staff

Posted Jul 3, 2017
Pros: The rooms are spacious and modern and hotel staff are kind and very friendly.
Cons: The valet staff should find you or at least be easier to find. The hotel elevators are a bit slow and creaky.
Location: The hotel is a short one block walk to a good sized mall and short drive to freeway access.
The hotel is beautifully done with a modern and clean feel. The rooms have comfortable beds in spacious and clean rooms. The staff at the front desk and restaurant were all exceptionally kind and courteous. The valet staff had to be located each time to turn over keys to, whereas I am accustomed to them coming to the car when you pull up but that may be a difference between the US and Canada.
Comment from Hotel Management
Jul 7, 2017 by SVGH, Hotel Management
Thank you very much for the positive comments and review rating. I understand your comments on valet, the one difference is our hotel does not have a separate valet team, they are the bellmen that may have to be called to look after a valet parking. Once again thank you for your positive feedback and we hope that we can be of service to you in the future.