Check in was good and reception were very friendly, which was a great start.
Hotel was used for an overnight stay to attend Twickenham rugby match, this is a good location and worked well. Some areas have had a recent upgrade and these are good, including the bathrooms and bar area. The rest of the room was dated and was in need of a refresh, but it was clean and suited us for our stay.
The breakfast was not so good :-(, most tables had remains of people's breakfasts and not cleaned up ready for more customers. The food was non existent when we arrived and when we asked for these to be replenished the response was dismissive. We asked for toast and it seemed we were allowed one slice each!, which took a long time to transpire. This was a disappointing aspect and really needs to be reviewed and improved.