Very rude host, mould in showers. Don't stay here.
Posted Aug 5, 2016 on Hotels
We booked one night at the Lawn Guesthouse since we had an overnight layover on our way home. We knew we would arrive past regular check in hours, so we included this information in our reservation. However when we arrived the house was locked and we had no way in. We rang the buzzer only to be yelled at by the host and accused of being rude. He told us to let ourselves in or go away. Another guest came out for a smoke and we were able to get in and retrieve our key from inside. The room was clean, except for the stench of mould coming from the bathroom. I've seen other reviewers complaining about this same problem and the host always replies as though he is shocked to hear it. The hotel hasn't addressed their mould problem, they simply spray more air fresheners to try and cover it up. The next morning, we were eager to leave, but we saw posters all throughout the hotel advertising breakfast that gave the impression it was included with your stay. It wasn't until after we helped ourselves to the meagre continental breakfast that the host came out and informed us that it wasn't included with our particular room (probably because he was angry at us for checking in late). 5 pounds for a dry piece of toast and an egg is severely overpriced. Overall I would not recommend staying here. There are dozens of accommodation options in the area, all of which would be 100% better.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Dear Josh, it is not in my interest to treat guests in the way you have explained. Let me be clear with your reservation. You arrived at 1am without prior notification and therefore you wasnt given the late entry instructions. It would have been good for you to have contacted us to advise that you are arriving late. You made your reservation without breakfast and therefore I advised that there is an additional charge for this. There is a greater selection than your description of what is included with the £5 supplement.
Mould in bathrooms are constantly being addressed and cleaned regularly.
We appologies we couldnt satisfy you on this occasion.