lovely facilities - rooms small, double bed small
Posted Oct 14, 2016
Lovely pool and spa area. Standard double rooms are very tight/small. Ok for 1 night for 2 people , but wouldn't like to be in there for more than that. I think the staff are either new or need training, lots of them but all a bit aimless. We ordered a small glass of wine and soda and receive 1/2 bottle of wine and no soda for example. Poor selection of draught beers, clearly more money to be made on bottles.
Comment from Hotel Management
Oct 27, 2016 by Craig spencer, Hotel Management
Thank you for your review and I am pleased that you found the pool area lovely. We do offer larger rooms; therefore on your next visit please enquire about the superior or deluxe rooms which offer more floor space and larger bathrooms. But I am sorry you weren’t aware of the various options.
I am also sorry that your order was incorrect and I will pass your feedback regarding the service and the draught beer selection on to the Food and Beverage Manager for her to review. We are unable to offer a large draught beer selection in the lounge due to lack of cellar space in that area but a wider selection can be found in the Lock Bar for future reference should you visit us again.
We look forward to your next visit.
Resident / Guest Relations Manager