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Reviews of Chaberton Lodge & Spa

4 out of 5
Chaberton Lodge & Spa
Via Del Rio 15, Sauze, Sauze d'Oulx

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 64 reviews" "
Rating 8 - Good. 25 out of 64 reviews" "
Rating 6 - Okay. 9 out of 64 reviews" "
Rating 4 - Poor. 9 out of 64 reviews" "
Rating 2 - Terrible. 0 out of 64 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Some lovely staff, good location, a short walk to town. Bedrooms were small but functional, bathrooms a little tired. Was unable to stop room being too hot despite turning down radiators. Breakfast service was slow and random, much better to provide a buffet, or even just a self service coffee machine, it could take 20 mins to get a coffee in morning. We didn’t stay around the bar for the nightly karaoke style singer.
Stayed 7 nights in Feb 2023

10/10 Excellent

Malcolm

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with good facilities and first rate service. Great bar area. Mini bus service to take you to the slopes and, located in old town, easy walking access to shops and restaurants. Perfect for our short Christmas ski break
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location fantastic staff very helpful . Rooms have been updated but could do with a little more updating maybe with the furniture .. beds were new and fabulous . Lounge area lovely and breakfast amazing choice ! Would definitely recommend and I will be back .. a great few days
Stayed 4 nights in Feb 2020
Response from The Managment on Mar 9, 2020
Dear Guest, Thank you for taking time to leave a message from which we learn that you enjoyed your stay with us. We hope to welcome you again in the future.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel was nice in a scenic location. We stayed for 1 night stop over in the summer season so was nice and quiet. The breakfast was small and not much choice. The only other thing was there was no air conditioning in the room as it was very hot in the summer months
Stayed 1 night in Jun 2019

8/10 Good

PJH, GLASGOW GB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FANTASTIC FOOD, QUIET LOCATION YET ONLY A SHORT WALK TO VILLAGE CENTRE . HOWEVER ROOOM NEAR STAIR WELL VERY NOISY AT NIGHT AND EARLY MORNING WITH REPEATED BANGING OF STAFF DOOR AND UNACCOUNTED FOR REPEATED KNOCKING NOISES. ELECTRONIC LOCKED BEDROOM DOOR MYSTERIOUSLY OPENED ITSELF SOMETOMES WHEN WINDOW WAS OPENED!
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and helpful from arrival to departure
Stayed 4 nights in Feb 2019
Response from Chiara - front office manager on Mar 5, 2019
thanks!

6/10 Okay

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel has a good location right next to the city center. The staff is friendy and service minded. The rooms are however small like closets which made the stay uncomfortable.
Stayed 5 nights in Feb 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feb ski trip 2019
Hotel was lovely. Food and service all very good. 5-10 min walk into town. But a very regular ski shuttle. Spa is very good.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Fantastic fantastic best hotel I have ever stayed in.
Stayed 7 nights in Feb 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Potential to be great but needs attention
Good points - the staff are amazing. Very kind, welcoming & helpful - good food at dinner in the restaurant - nice bar area and spa - good location close to town - shuttle bus to lift but can also walk there (approx 5 mins) Bad points: - our room on 2nd floor was far too hot. Even though we turned off all the radiators it was so hot it was difficult to sleep - beds so hard it is like sleeping on a board - breakfast needs improving - when fire is lit in the bar there is so much smoke that it is unpleasant to sit in. Rooms are very small but this wasn't an issue for us.
Stayed 4 nights in Jan 2018

6/10 Okay

TOM, SUUSEX

Liked: Cleanliness, staff & service, room comfort
GOOD HOTEL EASY TO GET TO SKI SLOPES AND TOWN
AFTER BEING TOLD WE HAD NO BOOKING AND THAT THEY DONT DEAL WITH EXPEDIA WE WERE GIVEN A ROOM. THIS WAS AFTER A LONG DELAY AT GATWICK AIRPORT AND A TIRING DAY. MY ADVICE TO ANYONE IS CHECK WITH HOTEL TO CONFIRM BOOKING PERSONALLY BEFORE ARRIVING TO SAVE A GREAT DEAL OF STRESS.

8/10 Good

Adam, London

Liked: Staff & service
Disliked: Cleanliness
Hotel Besson - made good by it's staff & spa
Upon arrival we were greeted by a very friendly lady on reception who made us feel welcomed and gave us an intro into Sauze d'oulx as we were an early arrival so our room wasn't ready as it still needed cleaning. We got all our bits done, ski pass, hire etc sorted and made our way back to the hotel at around 16:00 - and room 210 awaited us. Unfortunately room 210 was very small (which the reception staff admitted to) and the bed barely managed to fit in the room, not something we were expecting from a 4* hotel. After the initial 'wow this is small' passed we noticed the floor was filthy and clearly hadn't been cleaned - especially as we found a pair of socks covered in dust by the bed as well as an assortment of food scraps. So we went to ask to be moved and were told by a separate receptionist that they had no other rooms, we would have to wait until tomorrow and only apologised about the cleanliness - didn't even offer to get it clean. The next day we did get moved to room 309, a much bigger room, suitable for the price we paid, however the floor again was a state - cleaning service needs improving. One of our party had a bad injury so was off the slopes for the duration of our stay. The receptionists were great offering help and the barman also was attentive with the daily ice. I presume it to be the hotel manager who was most helpful also in calling the loal trauma centre so we could get medical assistance. We only had 1 day in the spa, but wish we went in it more!!

10/10 Excellent

Angus, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff...
Hotel is nice, just far enough away from the main town to be peaceful. Staff were great. The spa was good but there were occasions where there were too many noisy kids. The spa should be peaceful and there should be an age limit to avoid the noisy toddlers. Facilities were good.

6/10 Okay

MC, France

Disliked: Room comfort
Great Shuttle service to the slopes
Very disappointed with the cleanliness of the spa. Looked a little un-loved. The hotel had some corporate guests in, who had no care for other people in the hotel. One of the worst nights sleep ever. The staff at reception were very helpful.

4/10 Poor

Travel a lot, currently UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing "grand" but the price tag.
Nice from the outside, not so much from the inside. Hotel has nice potential, however, nobody seems to care. Rooms are dirty, staff not responsive (asked twice to vacuum the floor, nothing happened). Bathrooms totally not acceptable (original design from probably the 70's, no shower, no shower curtain for bathtub) considering the price they charge per night (we paid 285 Euro per night incl. breakfast for 2 persons).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
We had a very pleasant stay. The personnel were very friendly and efficient. The rooms were a bit on the small side, but comfortable. The meals were all delicious. The spa was nice, too. On the whole, we would go back!

6/10 Okay

LES, essex

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
FAIRLY GOOD HOTEL
The hotel could do more to make it more inviting in the evening. The beds were very uncomfortable. Cold coffee and tea at breakfast Overall it was an average fairly good hotel.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Watch out for tiny rooms!
Functional hotel but a tiny room with barely any floorspace (guessing that may be something to do with the Hotels.com rate we paid!). Annoying drip inside the wall was not fixed for our stay despite requests. Lobby area and restaurant were nice and the location ok - 15min walk to lifts - fine for me but less so for friends in ski boots!

10/10 Excellent

helen, Ascot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel Besson, Sauze d'Oulx
This hotel is in a fabulous location, on the outskirts of the delightful small town. Great service and I would certainly recommend it.

4/10 Poor

valentina

Traveled with family
Liked: Cleanliness
Un albergo 4 stelle a 270 euro a notte che non ti sistema stanza dopo 7 ore di assenza salla stanza. Bagno vuoto senza vanity set. Neanche la macchina del caffe.

6/10 Okay

Giorgio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
La struttura è gradevole e bella la locationo. Sul servizio meglio sorvolare . Avevamo la mezza pensione e ci hanno servito cibo chiaramente scaldato nel microonde e in parte freddo. Il personale era poco istruito e goffo nelle modalità con cui si muoveva. Infine, ed è la cosa peggiore, abbiamo scelto la strttura perchè aveva la spa ma ne sulle condizioni di acquisto ne alla reception dell'Hotel ci hanno detto che era a pagamento (50€). Quando abbiamo fatto notare la cosa ci hanno detto che era una novità e che non era riportata su Expedia.ma non si sono posti il problema ne di scusarsi ne di fare un gesto riparatore di qualsiasi natura. In trentino un acosa cosi non è neanche concepibile anch ein strtture con meno stelle

6/10 Okay

Marino

Stayed 5 nights in Aug 2022

10/10 Excellent

Andreas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Great hotel, the service was truly outstanding and all staff were friendly, personal and gave us all fantastic attention. The rooms were a bit small but comfortable beds. Facility is great, the wine collection is world class and breakfast and food at the restaurant fantastic. Can strongly recommend this hotel.
Stayed 4 nights in Jan 2022

10/10 Excellent

Fredrik

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and friendliness! All staff very serviceminded and made us all feel extremely important.
Stayed 4 nights in Jan 2022

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell med fantastisk service!
Trevligt hotell med fantastisk service och vänlig personal. Bra mat och underbar panaromautsikt över bergen. Firade min 50-årsdag på hotellet med arrangerad middag i den fina vinkällaren. En liten bit till liften men bra shuttel service. Rekommenderas!!
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jättetrevlig och serviceminded personal, snygg inredning med stor mysfaktor, trevligt lagom stort spa. Bra viner, ok mat.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2021

10/10 Excellent

Pawel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from The Managment on Feb 25, 2020
Dear Mr Pawel, thank you so much for your feedback.

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
la parte più bella dell’albergo è sicuramente la hall e la zona ristorante, tutta in legno e pietra che crea una bella atmosfera. Da rivedere sicuramente le camere e soprattutto i bagni che dovrebbero essere assolutamente ristrutturati, non sono all’altezza di un albergo a 4 stelle. Il personale è volenteroso ma non tutti i suoi componenti all’altezza di un 4 stelle .. Da rilevare che le camere vicino all’ascensore sono parecchio rumorose .. ogni volta che viene usato l’ascensore si sente un rumore molto fastidioso ... Il costo nel complesso è esagerato per il servizio offerto.
Stayed 4 nights in Dec 2019

4/10 Poor

Philippe

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Deception
6 jours en famille à 4 dans cet hôtel. Beaucoup de déceptions: accueil impersonnel, pas de possibilité d'avoir des renseignements sur la station, restaurant le soir cher et avec une cuisine totalement quelconque, chambres TRES petites, vieillottes, à peine éclairées, ne correspondent pas au photos du site, tout à fait inadmissibles pour un hotel 4 étoiles. Quelques bons points: situation proche du centre et donc de vrais restaurants (ouf, pour éviter celui de l'hotel) nombreux avec de bonnes surprises, le petit déjeuner acceptable, la vue pendant celui-ci, le service navette gratuit pour rejoindre les pistes pourtant toutes proches, Nous n'avons pas essayé le spa
Stayed 5 nights in Dec 2019

4/10 Poor

STEPHANE

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Très loin de valoir son prix...
Joli petit village, hôtel très beau à l'entrée, un endroit de relaxation magnifique, spa, hamam, sauna, qu'il faudra quand même payer en supplément. Un personnel pas très agréable, voir pas du tout pour le serveur. Nous avons même suspecté qu'il soit rentré dans notre chambre à un moment où il n'avait rien à y faire. Un soir en rentrant après une sortie, nous avons retrouvé son odeur de parfum très forte dans notre chambre?!? Plus que déstabilisant. En sachant qu'il voulait que nous laissions les clés à l'accueil quand nous partions. Nous avons aussi retrouvé une bouteille d'eau sur le rebord de notre fenêtre un matin, alors que nous dormions la fenetre ouverte… il n'y avait pas de clim. Obligé de faire la douche à genoux car le tuyau était trop court… Du coup très loin de valoir 4 étoiles… Nous avons été stressé tout le séjour, en se sentant épié. Et il est bien évident que je ne le conseille pas et que nous n'y retournerons jamais.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa
Great spa, though you have to pay 10€ extra/day/person
Stayed 2 nights in Jul 2019

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bella struttura anche se la stanza un po’ piccola.Bella veduta e buona colazione .Personale disponibile per qualsiasi esigenza.Ci tornerò per un week end invernale
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bellissima spa! Personale gentile e competente . Location molto bella.
Stayed 1 night in Jul 2019

4/10 Poor

Carlo

Disliked: Property conditions & facilities
Non soddisfatto
Ho trascorso un week end con la famiglia ed i due nostri cani. Prima della prenotazione ho telefonato per chiedere se accettassero animali è relativo supplemento. Risposta positiva e supplemento di 40€. Anche se eccessivo ho accettato ed ho prenotato una camera di livello superiore con balcone. Alla partenza mi hanno addebitato il doppio, ovvero 80€, dicendomi di aver praticato un prezzo di favore...... Non ci sono i prezzi dei piatti sul menù al tavolo (altra sorpresa alla partenza...). Non sono citati i supplementi per uso di palestra e piscina durante la prenotazione è pari a 10 € per persona (normalmente sono gratuiti in altre strutture) Si vede che la struttura era adibita in precedenza ad altri usi per la presenza di cartelli su ingresso secondario e su alcune vetrate (colonia di noto gruppo industriale) ed il livello a mio parere non corrisponde a quello assegnato Peccato perché la posizione è ottima, ha parcheggio privato ed è vicino al centro ed agli impianti di risalita
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
molto bella, ottima posizione ed esposizione. Personale gentile, ampio parcheggio. Unica pecca, assenza di portiere notturno (in corso di risoluzione), l'apertura è recente.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista sulle montagne
Bell'hotel camera piccola ma graziosa, il bagno invece lasciava un po' a desiderare. La doccia perdeva acqua ed era un po' datato. La colazione un po' scarna ma l'hotel ha appena riaperto...carina la SPA
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Trevlig personal med mycket hög servicenivå
God mat, mycket hög servicenivå, ganska små rum, härligt spa.
Stayed 7 nights in Mar 2019

8/10 Good

Katariina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tyylikäs, hyvän palvelun alppihotelli
Vietimme viikon kauniissa hotellissa. Tunnelmallinen aulabaari, erinomaisen ystävällinen palvelu ja todella tasokas spa-osasto palveluineen.
Stayed 7 nights in Feb 2019

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star hotel
Fantastisk hotel Topklasse : restauranten, spa’en, hotellets øvrige faciliteter, personalet, hyggen, shuttel servicen, sengene og ikke mindst før check in servicen.
Stayed 7 nights in Feb 2019

10/10 Excellent

LUCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour . Accueil , service, restauration, spa excellent
Stayed 3 nights in Feb 2019

8/10 Good

Paal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Josefine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the italian alps!
We had an amazing trip to sauze d’oulx! Very much thanks to the grand besson hotel, the hotel was refurbished late 2018 and feels so chic & fresh! We had never visited this parts of the alps but were so positively surprised! Village is so genuine & pretty & slopes really wide & nice too. And The hotel us GREAT - standard & comfort is perfect! Tasteful interior. Staff is lovely - very helpful, warm and accomodating (& always with a smile). Live music in the bar/lobby at night, which helps with spreading a great vibe for social activities before & after dinner. Great menu & food at the restaurant every day! Accopanied by great wine list too. spa facilities are perfect. Beautiful rooms, we stayed in a mini suite w bath tub in the room - very spacious and lovely decorated! Definitely best hotel in the village/area. Also great with childrens thanks to location & staff. Shuttle to & from lift station when suitable for you! Would love to go back to enjoy it all again!!! Pure bliss!!!
Stayed 7 nights in Dec 2018

8/10 Good

Oscar , Hoofddorp

Liked: Cleanliness, staff & service, property conditions & facilities
Binnen 5 minutenin het dorp en of op de skipiste
Vriendelijk personeel, goed ontbijt en prima avondeten, iedere dag wat anders. Klein knus hotel waar alles kan! Ook goede service.
Stayed 7 nights in Mar 2018

8/10 Good

ANTONIO, brindisi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ottima location, ma per il resto...
Anche se viene definito come un quattro stelle, non lo è. Mi è piaciuto molto l'impegno degli impiegati, siano essi del front desk, che driver, a sostenere una baracca che si mantiene per miracolo. Ad ogni modo, sarà perché sono del sud e sono abituato a certe cose, io e mia moglie ci siamo divertiti, nonostante tutto, è questo l'importante!
Stayed 9 nights in Dec 2017
Response from Federica on Jan 14, 2018
Grazie Antonio per il gradito Feedback! Un caro saluto Federica

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une seule nuit dans cet hôtel typique , mais un peu vieillissant . personnel très sympathique et petit déjeuner très copieux.
Stayed 1 night in Aug 2017