Ratings based on 411 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Descent low budget hotel.

Posted Aug 20, 2017
Good size room, ok breakfast, walking distance to local stores.
Comment from Hotel Management
Aug 20, 2017 by cybercme, Hotel Management
Ouch Jon. We think of ourselves a little higher than a low-budget hotel; however, we do appreciate your business and hope that you meant that cost was relative to value. Best to you wherever you may travel.
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramentto

great place for the price

Posted Aug 19, 2017
Pros: close to every thing
Used the pool good night s sleep the best motel in town would stay there any time
Comment from Hotel Management
Aug 20, 2017 by cybercme, Hotel Management
Hello Robert. Earning your repeat business is the highest compliment we can receive for sure! We appreciate you staying with us and for taking a minute to leave a review for us on our Expedia page. Blessings and travel mercies be yours until we have the pleasure of your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from SoCal

Convenient stopover.

Posted Aug 17, 2017
Pros: Just of the highway and within walking distance of a few well stocked stores.
Although the exterior of thr motel could certainly use some upgrades, my room was recently refurbished and therefore a nice surprise. It was very clean with new furniture, and the bed was extremely comfortable. I would stay here again if I were passing through the area.
Comment from Hotel Management
Aug 18, 2017 by cybercme , Hotel Management
Hi, Todd. Indeed, we just remodeled all of our rooms and spent a ton of money on our pool as well. All just for your comfort and enjoyment. Thanks for staying with us and taking a minute to leave a review for others as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vallejo, Ca.

Nice & Clean Room

Posted Aug 17, 2017
The only reason why I did not give it all 5 stars is because for a room over 100.00/night, you would think the room would be equipped with an iron and iron board. The staff was very friendly and the room was very clean. This hotel did suit my needs and I would definitely stay here again.
Comment from Hotel Management
Aug 18, 2017 by cybercme , Hotel Management
Hi, Charlene. Thanks for the great send-up to our Expedia community! We actually have 8 Ironing boards and irons that are available for guest to check out. Please call our front desk and we'll gladly have one of them sent up to your room for you. :-) We hope to see you again when you travel our way again.. Until we do, safe travels be yours always.
3 out of 5
Recommended
for Everyone
by A verified traveler from citrus Heights, CA

Close to Fair

Posted Jul 28, 2017
Enjoyed our stay so close to Fair. Also liked being close to Walgreens and Walmart
Comment from Hotel Management
Jul 28, 2017 by cybercme, Hotel Management
Thanks for staying with us, Reggie B.... We appreciate your feedback and hope you'll be with us next time you travel our way! :-)
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Posted Jul 12, 2017
Very nice, comfortable and quiet motel. Unless you are lucky enough to park in an end spot, it was too close. I couldn't get my passenger door open enough to get in and out, even tbough all cars were within their lines. Other than that it was great and i will go back.
Comment from Hotel Management
Jul 13, 2017 by cybercme, Hotel Management
Sorry for the issue with our parking lot. We are striped to local codes; however, in today's truck-filled world, it may be tight for larger vehicles. Thanks for staying with us and for reaching out to other travelers on our behalf after your stay! You have our pledge to always do our utmost to provide a stellar stay each time you visit, so we'll be blessed to have you back! Safe travels be yours on all your journeys. :-)
5 out of 5
Recommended
for Everyone
by A verified traveler from Los angeles

nice hotel near Lassen volcano national park

Posted Jul 11, 2017
Pros: location
excellent location, nice town for dinning, staff are very freindly
Comment from Hotel Management
Jul 11, 2017 by cybercme, Hotel Management
Thanks, Han! Your 5-star stamp of approval is very much appreciated. Safe travels till we see you again!
3 out of 5
by A verified traveler from Huntsville, AR

Double charges

Posted Jul 3, 2017
We paid online when we reserved the room. Upon arrival we were charged the price of a second day's stay as an incidental charge. The hotel staff was unable to reverse the charges because "the system" made the charge. We were told by the hotel staff that Wyndom hotels make a practice of charging a second day's stay as an incidental if you pay a third party for your stay. We were told it would take 48 to 72 hours for the preauthorization to reverse. We had to transfer money from another bank to cover the costs until the charges were reversed. Thankfully our banks coordinated the transfer without the normal waiting period or we would have had insufficient funds fees. Ugh! Being on a fixed income and being 2,000 miles from home this caused us travel delays, multiple phone calls, and tremendous annoyance. Finally three days later the charge was reversed. Lesson learned.
Comment from Hotel Management
Jul 6, 2017 by cybercme, Hotel Management
HI, M... We didn't 'charge' an extra days stay, it was just a 'HOLD' for any incidentals that may arise during a guest's stay - such as smoking in a room, long distance phone calls, non-authorized pets in a room, etc. The HOLD falls off after you check out, depending on your specific financial institution, within 48-72 hours. We're sorry that this caused you displeasure; however, this is an industry standard practice when rooms are either paid for in cash or booked on a 3rd-party site. Thank you for your understanding. We hope the the rest of your journey is smooth and pleasant. We do appreciate your business.
1 out of 5
by A verified traveler from Seattle

Good location, but not the cleanest.

Posted Jul 2, 2017
Pros: Nothing.
Cons: Everything needs a face lift and the office staff appear to need an incentive to do their job. Looked bored.
Location: Susanville is a nice small yawn about 1 hrs drive north of Reno Nevada. Looks clean, has good restaurants and a good small Tribal Indian Casino.
Our room rug looked like it hadn't been cleaned/washed in a while. The door closed and locked, but did not close well. You could still see thru the not so small crack on the lock side. Grounds looked like they had not been cleaned for awhile. Staff appeared to not be interested in taking our reservation. Will not stay at this hotel again.
Comment from Hotel Management
Jul 5, 2017 by cybercme, Hotel Management
Hi, Maggie.... Gosh, we just completely remodeled out hotel with new decor, paint and carpet. We steam clean our carpets regularly and have never had a complaint such as yours. It would be most helpful if you'd respond back with when you actually stayed with us and under what name your reservation was held so we can look into the issues you raised, It is difficult to respond to any such issue without knowing specificities during your stay. A quick phone call to our front desk will be met with absolute concern and respect. We're all dedicated to your comfort and rest.
3 out of 5
by A verified traveler

very average

Posted May 29, 2017
Pros: location
Cons: almost everything
Location: location fine did not do anything in the area
noisy kids running around outside yelling they were also jumping up and down on the floor directly above us hotel was packed with people stock car races very close by and very loud
Comment from Hotel Management
May 30, 2017 by cybercme, Hotel Management
Greetings, Traveler.... We didn't learn of your displeasure until now. Had we known at the time of your stay, we would have politely reminded the other guests that others are within hearing distance and to please be courteous. As for the sound of laughter of little children playing outside during daylight hours, sorry that was a bother to you. Best to you in all your travels.