Exterior

Reviews of Best Western Plus Hartford Lodge

2.5 out of 5
Best Western Plus Hartford Lodge
150 Myrtle St, Sutherlin, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice sized room.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Hi Ray!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH HotelGroup’s We Care Clean TM initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

John, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was excellent.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Hi John!Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 Excellent

Robert, Parksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Well lit parking. So much thst darking curtians do not keep it all out.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times, very convenient, friendly staff, delicious breakfast!
Stayed 1 night in Mar 2024
Response from Front Desk Agent on Mar 7, 2024
Hi Corey!Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your coments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay, worked out well for us. It was a bummer the pool and hot tub were closed for service.
Stayed 1 night in Feb 2024
Response from Best Western Plus Hartford Lodge on Feb 16, 2024
Hi Misty! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus. On behalf of our entire team, I would like to appologize for the inconvenience of our temporary pool closure. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. I hope you consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
We stop here when we're traveling along I 5. It's easy access from the freeway yet quiet. Clean, safe, good breakfast and a few dining options in town.
Stayed 1 night in Jan 2024
Response from Best Western Plus Hartford Lodge on Feb 1, 2024
Hi Corey! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

JTaiya

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Response from Best Western Plus Hartford Lodge on Feb 1, 2024
Hi JTaiya! Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Is there any specific feedback you can provide us so that we can turn 4's into 5's?Thank you for the great scores on our review! It really makes our day to know that we havehelped to create a comfortable and enjoyable experience for our guests as this is what wealways strive for here at the Best Western Plus Hartford Lodge. We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean and quiet property.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 30, 2024
Hi Jamie!Thank you for the great scores on our review! Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Hi JoAnna!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the town of Sutherland, this is the best place to stay… for us closest to my son’s house and very comfortable.
Response from Front Desk on Jan 27, 2024
Hi Pamela,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 16, 2024
Hi Gabriella!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

8/10 Good

Amanda

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 16, 2024
Hi Amanda!Thank you for the great scores on our review. We are so pleased that you enjoyed your stay with us. We look forward to providing you with the same exceptional customer service the next time you are in Sutherlin Oregon!

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was fast and painless, and the person who checked us in was very knowledgeable and took the initiative to tell us everything we needed to know, our amenities, etc. Room was great, roomy, hot water immediately, clean, quiet, and very very comfortable bed with TONS of pillows which we loved. This is a great stopping point!
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 1, 2024
Hi Rita!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happy New Years Wishes!

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with a fantastic omelet breakfast. Thanks Sergio!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 30, 2023
Hi Dan!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Sergio is an invaluable part of our team and I am sure he will be thrilled to hear that he helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 18, 2023
Hi Jason!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

8/10 Good

Toshiyuki

Liked: Cleanliness
Response from Front Desk on Feb 7, 2024
Hi Toshiyuki!Thank you for the 4 out 5 review.We are so glad that you enjoyed your stay with us at the Best Western Plus Hartford Lodge!We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Put this hotel on your roadtrip list
Extremely clean hotel with friendly staff and comfortable room. Complimentary made-to-order hot breakfast—yummy ham & cheese omelette and plenty of hot coffee. Highly recommend!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 5, 2023
Hi Marisa!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I travel to Sutherlin, OR several times a year but this is the first time we've stayed at this hotel. We were very impressed. It is clean and quiet. It isn't directly on the main road and the parking area is a little bit secluded. The beds are very comfortable. Shower is awesome. Loved the huge number of TV channels. Staff is excellent and breakfast is one of the best we've ever had at a hotel. We will definitely make this our "go-to" place in the future.
Stayed 3 nights in Nov 2023
Response from Krystal on Nov 29, 2023
Hi Sandra!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. On behalf of our entire team we are thrilled to hear that we will be your "go-to" place! We truly look forward to seeing you in the future so we have the another chance to with provide you with exceptional customer service!Happiest Holiday Wishes!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 29, 2023
Hi Kathryn!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Krystal on Dec 16, 2023
Hi Elizabeth!On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Happiest Holiday Wishes!

8/10 Good

Darla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean. Quiet, surprising since it was by the highway.
Stayed 3 nights in Nov 2023
Response from Krystal on Nov 27, 2023
Hi Darla!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 16, 2023
Hi Robert!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR! Happiest Holiday Wishes!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Krystal on Nov 17, 2023
Hi Craig!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Kathryn

Traveled with partner
This out of the way motel in Sutherlin is the best kept secret on I-5! The amenities are very nice, the beds are excellent, it’s quiet and very clean plus the breakfast offering is outstanding; they have a grill chef who serves real eggs (none of this powered egg buffet style stuff!) This place may not be fancy but the price is a bargain
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 15, 2023
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Kathyrn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 13, 2023
Hi Kathryn!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023
Response from Krystal on Dec 5, 2023
Hi Danielle!Thank you for the great score about your recent at our hotel, the Best Western Plus Hartford Lodge. We are so pleased that you enjoyed your stay with us. We truly look forward to seeing you again the next time you are in Sutherlin Oregon. Happiest Holiday Wishes!

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, quiet hotel
Great overnight stay for a business trip to Roseburg. Comfortable, clean, spacious rooms, great shower, and very good breakfast. I will stay here again.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 10, 2023
Hi Mary!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The room was great! It was clean, roomy, and quiet. I loved how the cleaning staff took the time to fold the towels and wash cloths to jazz up the batheoom. Nice touch! We also enjoyed the made-to-order omelets. They were yummy! When we come to Roseburg to see our son, this is where we'll be staying.
Stayed 2 nights in Oct 2023
Response from Krystal on Nov 10, 2023
Hi Carole!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean initiative and ensuring our guests have a safe and comfortable stay.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

4/10 Poor

Byron

Disliked: Staff & service, property conditions & facilities
Disappointed
Not as advertised. No bakery and food service only in the morning. The front desk clerk was not friendly and check in was unwelcoming. Once I settled into my so, so room, I poured myself a cup of wine into a supposedly sanitized cup and it had a hole in it. Wine went everywhere. What a mess. Next cup had hair stuck to the rim. Went to the front desk to report the situation and still unfriendly clerk said “sorry about that” and “ we have wine for sale.” Nothing about getting me new cups. Bottom line, disappointing and the worst place so far on roadtrip.
Stayed 1 night in Oct 2023
Response from Krystal on Oct 29, 2023
Hi Byron!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Ok Stay
A bit dated but the room was comfortable & bed was very comfortable. Great breakfast they provided.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Hi Elizabeth!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are in the process of making the necessary improvements to refresh our property.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Hi Gary!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge..We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Bill

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Hi Bill!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Krystal on Nov 15, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Janice

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 10, 2023
Hi Janice!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so pleased that you enjoyed your stay with us at The Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Joseph Keith

Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 11, 2023
Hi Joseph!Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We hope you are well and staying healthy! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Diane

Clean rooms. Friendly staff. Certain items in rooms and around premises are very noisy so I have learned to ask for room away from laundry and ice machines. Some fridges are unbearably noisy and I have had to unplug.
Stayed 1 night in Oct 2023
Response from Krystal on Oct 9, 2023
Hi Diane!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. I sincerely apologize about the surrounding noise. If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you! We truly look forward to seeing you again in the future!

8/10 Good

Faith

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ability to charge car. Great breakfast convienant location and able to bring pets.
Stayed 1 night in Sep 2023
Response from Krystal on Oct 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Krystal on Oct 4, 2023
Hi Lucas!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Lisbeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plus is about right
Such a nice place, I want to go back already. Receptionist Tina was amazing, Chef Sergio Top Class, very friendly and attentive personnel. Will recommend it 100 %. #thankyoubestwesternplus
Stayed 1 night in Sep 2023
Response from Krystal on Sep 27, 2023
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. Tina and Sergio are both invaluable part of our team and I am sure they will be thrilled to hear that they helped to make your stay one to remember! It always makes us feel extra special when you remember our names.We cant wait to see you again the next time you are in Sutherlin Oregon so we have another chance to provide you with exceptional customer service!

10/10 Excellent

Keri

Liked: Amenities
Jessica is an awesome employee! Clean room, quiet, nice pool area & hours! Will stay here again😁
Stayed 1 night in Sep 2023
Response from Krystal on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Jessica is an invaluable part of our team and I am sure she will be thrilled to hear that she helped to make your stay one to remember! It always makes us feel extra special when you remember our names.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We truly look forward to seeing you again in the future!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was professional and friendly. On a busy, sold out evening our check in went smoothly. Room was clean and comfortable. Breakfast was included and the dining room was immaculate, having an efficient staff member there taking care of things.
Stayed 1 night in Sep 2023
Response from Krystal on Sep 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Kristel, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We've stayed here many times. Very clean nice staff breakfast a little skimpy but good. Quiet, beds are fairly. Omfortable
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 24, 2023
Hi Judith!Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We cant wait to see you again in the future.

8/10 Good

Victoria

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities
13 year old said pool was dirty. Filled with bugs and clumps of hair. Took 2 showers.
Stayed 1 night in Sep 2023
Response from Krystal on Sep 24, 2023
Hi Laura!Thank you for the 4 out of 5 review. I have notified the Maintenance department of the pool issue. We are working on checking the system out and making sure that everything is in proper working order. Thank you for letting us know. We look forward to seeing you again the next time you are in Sutherlin Oregon!

10/10 Excellent

Helmer, Roseville, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained facility.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 24, 2023
Hi Helmer!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.If I can be of assistance in the future, please don't hesitate to contact me at 541-459-1424.We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room!!
Stayed 5 nights in Sep 2023
Response from Krystal on Sep 16, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!

6/10 Okay

Stacy

Traveled with family
Liked: Staff & service, room comfort
Good stay
They need to have more than one employee at the front desk checking people in. Not the employees fault. Rooms were mostly good with some places that weren’t cleaned well, carpet outdated, safe didn’t work and TV glitchy. No I didn’t call to have it fixed because I didn’t want to have to deal. Beds were comfy, hotel VERY quiet. Continental breakfast excellent, even if it took us a minute to figure out the “ticket” process. Chef made special Mickey pancakes for the kids. Pool was good temp and clean. Overall good stay. Not luxury, but we knew that beforehand and hotel was accomodating at getting us joining rooms. Thank you!
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I have notified the Maintenance department of the issues you mentioned. We are working on checking the system out and making sure that everything is in proper working order. Thank you for letting us know. Since we do not sleep in the rooms ourselves, it is important to us know when things like that do go wrong.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

mary, antelope

Clean, friendly, wonderful breakfast
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 13, 2023
Hi Mary! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!

10/10 Excellent

Tami M.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dear attendant was very nice. This property is nice and clean. It’s a very comyplace to stay.
Stayed 1 night in Sep 2023
Response from Krystal on Sep 10, 2023
Hi Tami! Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!