Ratings based on 303 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2017
The gentleman at the front desk called me to ask if I needed directions to the Hotel. That is exceptional service!
Comment from Hotel Management
May 18, 2017 by FRONT DESK, Hotel Management
Your comments on our performance were much appreciated and shall be passed on to the appropriate staff members. I am sure they will be thrilled to hear they made your stay a memorable one. We look forward to your visit again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Klamath Falls, OR

Many nice details

Posted Apr 28, 2017
Pros: Great attention to detail in the rooms and breakfast
Cons: The door of our room had a fairly large open space between the floor and the door bottom. The wind was blowing a bit, so it was whistling.
Location: Right off the freeway and there are some lovely farms and vineyards around the area
We stayed here for a wedding. Even though the check in time was 3PM, the hotel staff accommodated our request for early check in so that we could change. The room had been recently refreshed and it was a quiet night. The chef prepared a lovely omelet, so the breakfast was really tasty.
Comment from Hotel Management
Apr 29, 2017 by FRONT DESK, Hotel Management
Thank you for the kind words you left on your review! It really makes our day knowing that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the BEST WESTERN PLUS Hartford Lodge. I have notified the Maintenance department of the door issue. Thank you for letting us know. We would love to see you again if you are ever passing through Sutherlin, OR!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, clean, friendly staff.

Posted Apr 22, 2017
Pros: Good on/off location from I5.
Location: We visited Dakota Street Pizza Company for dinner. They had a great salad bar and their pizzas looked amazing.
We enjoyed our stay at the hotel. Our only issue was with the business center. We needed to print some tickets for a show we were heading to at our next stop. We were directed to the room and opened the door to find about 15 office chairs shoved in the room. The computer was very slow and almost useless. Once we finally got to the printing part the printer acted as if it was printing, but the pages came out blank. On a positive note the front desk gal offered to let us print them from the computer at the front desk, which was much faster! Kudos for good customer service. But if you are going to offer a business center I'd make sure it was actually useable. P.S. The cook did a great job on our breakfast.
Comment from Hotel Management
Apr 23, 2017 by FRONT DESK, Hotel Management
We always love to hear your suggestions and opinions in order to implement improvements in all of our departments. Your satisfaction is very important to our entire staff. I apologize that the Business Center internet was not up to par and for the crowded room because of our remodeling. Your comments on our performance were much appreciated and shall be passed on to the appropriate staff members. I am sure they will be thrilled to hear they made your stay a memorable one. We would love to see you again if you are ever passing through Sutherlin, OR!
5 out of 5
Recommended
for Everyone
by A verified traveler from reno, nevada

layover on trip to seattle/extremely nice property

Posted Apr 19, 2017
Pros: service, convenience, ADA accomodations -- location - good breakfast compared to other best western properties - nice bakery items in afternoon -
Cons: can't think of anything - better week day pricing possibly
Location: it is more of a stop over property than it is a location property - better than hotels in roseburg which is just 10 miles away -
management at this property should be training other best western hotels, property very clean, great towels and room accomodations - restaurant for dinner or lunch close by is good and accomodatiing - great pillows and beds for a good night sleep - hotel provides a good breakfast - secure property -
Comment from Hotel Management
Apr 20, 2017 by FRONT DESK, Hotel Management
Your comments on our performance were much appreciated and shall be passed on to the appropriate staff members. I am sure they will be thrilled to hear they made your stay a memorable one. We would love to see you again if you are ever passing through Sutherlin, OR!
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Motel

Posted Apr 17, 2017
Our stay was satisfactory . Nothing special really. Breakfast was just ok. Gravy tasted like soap.
Comment from Hotel Management
Apr 20, 2017 by FRONT DESK, Hotel Management
I apologize that the gravy was not tasty. Your comments on our performance were much appreciated and shall be passed on to the Cafe staff members. We would love to see you again if you are ever passing through Sutherlin, Oregon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Return visit

Posted Apr 14, 2017
Another great stay at BW+Hartford. Love the place - halfway down I5 from Vancouver on the way to San Francisco. Really convenient for out trips to visit family.
Comment from Hotel Management
Apr 16, 2017 by FRONT DESK, Hotel Management
Thanks for the kind words! We would love to see you again when you are passing through Sutherlin, OR!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for staying

Posted Apr 6, 2017
After long driving along road 5 we finally stop here for resting. It is a nice hotel and staff are hospitality. Near the hotel there is a McDonald's, just a walking distance. The breakfast is good. The hotel is near the road 5, easy to find the way to continues heading the way.
Comment from Hotel Management
Apr 13, 2017 by FRONT DESK, Hotel Management
Your comments on our performance were much appreciated and shall be passed on to the appropriate staff members. I am sure they will be thrilled to hear they made your stay a memorable one.
5 out of 5
Recommended
for Everyone
by A verified traveler from K

One to Remember!

Posted Apr 3, 2017
Excellent customer service experience provided by all staff, ultra soft bed, great pool My family and I stayed together in side by side rooms, and we will remember this location for our future travels, for sure!
Comment from Hotel Management
Apr 6, 2017 by FRONT DESK, Hotel Management
Thank you for the kind words. It really makes our day knowing that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the BEST WESTERN PLUS Hartford Lodge.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Very nice hotel

Posted Mar 12, 2017
Spotless, well maintained and very friendly staff. Our room was very comfortable and they had a great to order breakfast! We really enjoyed our stay!
Comment from Hotel Management
Mar 18, 2017 by BWPHartford Lodge, Hotel Management
Your comments on our performance were much appreciated and shall be passed on to the appropriate staff members. I am sure they will be thrilled to hear they made your stay a memorable one.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 22, 2017
Great stay! Staff went out of their way to be friendly & helpful!
Comment from Hotel Management
Feb 23, 2017 by BWPHartford Lodge, Hotel Management
Thanks Dee for the kind words. It really makes our day to know that we created a comfortable and enjoyable experience for our guests as this is what we always strive for here at the BEST WESTERN PLUS Hartford Lodge. Hope to see you again!