Pretty good for suburban stay, nothing special
Posted Jan 6, 2017 on Hotels
The gentleman who was there the morning of Dec 26 let us check in SUPER early since our plane landed early. Hotel was nice and clean, most of the staff was very nice and helpful, breakfast was decent. Common areas were nice and cozy, clean and convenient. Easy access to Sutton station and High Street. Restaurant/bar closes way too early and wine from room service was 9 GBP. Room was VERY small, no sitting area, no space. Bathroom was small and had no locking door and light was only accessible from outside door. The hot water was HOT and came immediate, which helped for cold days/nights and kids.The hotel itself was extremely warm and the temp control in room is manual and was either too hot or too cold. The beds and pillows were comfy and we slept well when we weren't burning or freezing. I didn't see the pool/spa area, but the hubs and kid did and they liked it. No major complaints. Decent stay for something outside of London center. Nice enough area/neighborhood, but nothing special. Would rec to anyone looking for suburban visit.
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Thank you for taking the time do review your recent stay with us. I have passed your feedback on to the relevant departments. I hope we will be able to welcome you back again.
Denise, Front Office Manager