Courtyard has gone downhill big time.
Posted Sep 12, 2015 on Hotels
The hotel was being remodeled, but that was no big deal. Our room was one of the newly remodeled rooms. It was very nice with a couple exceptions: no place to hang a towel and not enough light. Then light was so dim that I couldn't see to plug in my computer, cell phone, or tooth brush. You could only read if you were directly under a lamp. The breakfast was the worst deal I've ever had. It cost $5.50 from the buffet and $8 with eggs to order. I tried both. The rolls on the buffet were low quality packaged rolls. The fruit was canned. They were out of silverware and we were given plastic when we asked the attendant for some. She explained that all the metal ones were in the dishwasher. Out of napkins. Out of fruit. There was one badly rotted banana on the buffet. I asked for another. The attendant said there were only two left. I picked the best looking, but it turned our to be rotten from one end to the other. The yogurt had been picked over. The juice was canned or bottled. I feel sorry for the poor attendant. She was running her tail off trying to help people, but the problems were caused at levels above her. Despite her difficulties, she smiled and was as pleasant and cordial as can be. Courtyard used have good prices and a very nice complementary breakfast. The price has been raised and the service cut. The new corporate policy is clear. I used to stay at Courtyard a lot, but it is now just above Knights Inn on my list.