Ratings based on 183 Verified Reviews

4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Highlands NC

Great weekend with friends and a great hotel.

Posted Feb 5, 2017
Pros: The wonderful warm cookies. We liked everything except the breakfast.
Cons: The breakfast was very disappointing after a great night's sleep. The biscuits were not edible and the sausage was like chewing leather.
Location: We were tired and glad that Zaxby's was there so we could walk to dinner.
We were in Atlanta for a workshop and the hotel topped off a great time. The room was awesome. The beds were very comfortable and the staff were very helpful and cheery when we checked in and out.
4 out of 5
by A verified traveler

Clean, efficient, great breakfast

Posted Jan 17, 2017 on Hotels
Nice, clean room and efficient staff. Loved having the free Wifi and the breakfast had a surprising variety. Only downsides were that our room was like a sauna when we walked in - actually had to put the air on in the dead of winter. There was also no ice available on our floor. Despite these minor issues, I'd definitely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockaway, N.J.

Front desk was very helpful and pleasant

Posted Jan 16, 2017
Rooms were clean, staff was pleasant and very accommodating
3 out of 5
Recommended
for Everyone
by A verified traveler from Summerville South Carolina

Holiday inn experience

Posted Jan 10, 2017
Could have been cleaner, the carpet looked like it needed to to cleaned.
2 out of 5
by Charles

Disappointing, to say the least....

Posted Jan 3, 2017 on Hotels
My wife and I stayed at this HIE for 3 nights starting Friday, December 30, while visiting family. Upon check in the staff was very cordial, the room tidy and clean, and the room and neighborhood quiet. The next morning we went down for breakfast around 9:30 to find all the hot food items empty (breakfast closes at 10), the toaster inoperative as well as the juice machine. After about 10 minutes the elusive attendant arrived and said a breaker had tripped. "It happens all the time!: The next morning the hot food again was all eaten but the toaster worked and we were able to heat the stale bagels. On Sunday, January 1, we returned to our room around 8pm to find it had not been touched by housekeeping. So, off to the desk to ask why. Well, the first comment was to announce that housekeeping was off on January 1 and only one person was working for the hotel. The desk clerk checked the log and announced that our room had a "do not disturb" sign on it. That's true, it was on the door from 9:00 to 10:00 while we were dressing and at breakfast, just like the morning before. My wife mentioned that there was a lady at the door earlier who wanted to know if we needed anything. Perhaps she was the one housekeeper. Who knows? Oh and BTW, we were charged $89 per night for the night with housekeeping and $99 for the rest including the one without housekeeping. The desk clerk mentioned that we paid an extra $10 per night since we booked outside HIE.. Oh thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Good! Price could have been little lesser as an improvement
4 out of 5
by Adam

This traveler left a rating score only Posted Dec 27, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
The electrical sockets would not hold hair dryers or phone chargers. Bed was horrible.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 13, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2016 on Hotels