Hotel is extremely nice in appearance. Beds hard as a rock. Great jacuzzi tub. Very little English understood or spoken by staff. Hotel not as accessible as led to believe on website. Bus very far to get to and taxi is expensive. Location/neighborhood not good - right off major freeway - Restaurant serves only breakfast. No nearby restaurants.
Comment from Hotel Management
Dec 26, 2015 by Peter Hwang, Hotel Management
Dear Ruth, thank you so much for taking the time to write and we do apologize for very, very late reply.
We aware and recognize of the poor and shameful service we offered during your stay. but we have been developed last 4 years by the voices from every one of guest.
Thank you again for your feedback and we look forward to welcoming you with better service.