Ratings based on 4 Verified Reviews

4.5 out of 5
4.2 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
for Business Travelers
by A verified traveler from US

Wish I could have stayed longer.

Posted Nov 14, 2016
Location: I was not in the hotel longer enough to venture out. There appeared to be several bars and restaurants within a close walking distance.
I am a business traveler that stays in hotels about 125 nights a year. This property is beautiful, comfortable, and in a great location. The rooms are big, clean, comfortable. One down side: DO NOT ORDER THE PIZZA. It is awful. Unfortunately, I was in the hotel for only about 9 hours. I really wish I could have stayed longer.
5 out of 5
for Everyone
by Peter from USA

Best in Suzhou

Posted Jan 30, 2013
Pros: Beautifully decorated and very clean hotel!
Location: Quiet lake-side setting.
One of the best Sheraton hotels I have ever stayed at. High level of attention to detail and an exceptional staff. Will be back soon!
4 out of 5
for Everyone
by A verified traveler from 日本

Posted Nov 2, 2016
Pros: 料理がおいしかった。4泊の間、毎日同じようなラインナップではあったが、種類が多かったので特に飽きることもなく過ごせた。 部屋が広くきれいで快適だった。
Cons: 部屋の電灯のON/OFFスイッチがどの電灯のものなのか押してみないとわからず不便だった。 Wi-fiの電波がフロアごとや部屋ごとにわかれていて煩わしく、また、電波もかなり不安定だった。
4 out of 5
for Everyone
by A verified traveler from houilles (france)

Hôtel excentré, isolé mais très bien

Posted Mar 25, 2015
L'hôtel est a 20mn en taxi du centre de Suzhou. Personnel parlant anglais (demandez Nick, Jack ou Jim a la conciergerie). Piscine tres peu fréquentée donc agréable. Ménage au strict minimum mais à peu près propre. Chaussons, brosse à dent, mouchoirs fournis. Parapluie, table et fer à repasser en prêt gratuit. Un bon hôtel. J'y reviendrai volontiers