Ratings based on 319 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley, California

Charming boutique hotel in central location

Posted Mar 20, 2017
Pros: Location. Clean, comfortable rooms. Attentive and knowledgeable staff. Interesting design elements.
Cons: Nothing, it was great!
Location: Right in the middle of Guanqian Jie, a pedestrian street full of shops and restaurants. Close to a subway station and many tourist attractions.
This hotel was in a very central location in Suzhou, right in the middle of a pedestrian shopping district. It's also within walking distance to a lot of the main tourist attractions, such as the courtyards and Shantang and Pingjiang streets. A subway station is also very close. The room itself was very comfortable, with a cool vibe and nice design details. The staff was also very friendly and attentive. This would be an ideal hotel for English-speaking foreign tourists: the staff speak fluent English, all information in the room are in both Chinese and English, and if you wish, there is a western-style restaurant and bar attached to the hotel as well. I would definitely recommend this hotel to anyone who is visiting Suzhou!
5 out of 5
Recommended
for Everyone
by A verified traveler

In the center of the historical center of Suzhou..

Posted Feb 25, 2017
Very well located. Efficient and friendly staff. Very clean and modern design. Good brekfast buffet. Wifi quick. Free shuttle to the Gardens and Railway Station.
4 out of 5
by Kim Ertløv

Few days in Suzhou

Posted Jan 16, 2017 on Hotels
Suzhou is a nice city with a lot of things to see.
5 out of 5
by A verified traveler

Comfortable, great service and good location

Posted Dec 6, 2016 on Hotels
We highly recommend this hotel. Location is very good and the service is exceptional.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto canada

Nice stay

Posted Nov 17, 2016
Room is spacious and bright . Bed is big and confirt. Location is very good close to shoping area . they have shuttle bus to touristic area and most of stuff speak english.
1 out of 5
by A verified traveler

Would not recommend to anyone

Posted Nov 10, 2016 on Hotels
The room is not functional, faucet not working, kettle not working, shower head falling off...poor decor, needs complete overhaulw
4 out of 5
by A verified traveler

great stay

Posted Oct 28, 2016 on Hotels
Really excellent staff at this hotel. Not quite spotlessly clean, but surely adequate and clean. Very helpful staff and a truly great location. Numerous great locations nearby.
5 out of 5
by A verified traveler

Our best stay in Suzhou

Posted Oct 27, 2016 on Hotels
The breakfast is full of variety and yummy. The hotel is located in the heart of the old town shopping area. Consider the price, the quality and service, it's definitely the best choice for us. I stayed at this hotel in 2013 and 2016 and surprisingly, the room condition got even better than the first time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Modern hotel close to the famous gardens

Posted Oct 16, 2016
Pros: Modern, clean, and good price
Cons: At the time of my stay there was construction going on
Location: The most important thing to me was it's the closest to those famous gardens in this price range.
The hotel is modern, clean and reasonably priced. During off peak hours it's a 10 minute ride to the famous gardens such Zhou Zheng Yuan, Shi Zi Ling, Liu Yuan, Wang Shi Ling etc..
4 out of 5
by A verified traveler

Couple of days in Suzhou

Posted Sep 21, 2016 on Hotels
Came to Suzhou for a couple of days to sightsee. Was pleasantly surprised by the Hotel Soul. Mike and James were absolutely great and helpful but Mike especially went out of his way to make sure we were looked after. Cannot say enough about Mike and the entire staff. The hotel was super close to everything and it is very deceiving, a lot bigger than it appeared.