Get an overview of this hotelLuxury Suzhou hotel in Suzhou City Centre with 3 restaurants

Popular property highlights

Free self parking
Free WiFi
Indoor pool
Outdoor pool
Laundry facilities

Location

Located in Suzhou City Centre, this luxury hotel is within a 5-minute walk of Suzhou Ancient Grand Canal and Pan Gate. Suzhou Embroidery Research Institute and Master of the Nets Garden are also within 2 mi (3 km).

Hotel Features

Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness center, and a bar/lounge.

Room Amenities

All 480 rooms boast deep soaking tubs and offer free WiFi and iPod docks. Free wired Internet and 24-hour room service are standard, as are flat-screen TVs with satellite channels.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Pan Pacific Suzhou features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Event facilities measuring 15070 square feet (1400 square meters) include conference space. This luxury hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Pan Pacific Suzhou is a smoke-free property.

  • Children's club (free) 
  • Airport transportation (surcharge) 
  • 24-hour front desk 
  • Safe-deposit box at front desk 
  • Number of floors - 5 
  • Concierge services 
  • Bar/lounge 
  • Conference space 
  • Fitness facilities 
  • Full-service spa 
  • Designated smoking areas 
  • Pool umbrellas 
  • Billiards or pool table 
  • Free wired Internet 
  • Computer station 
  • Designated smoking areas (fines apply) 
  • Luggage storage 
  • Children's club 
  • Outdoor pool 
  • Total number of rooms - 480 
  • Meeting rooms 18 
  • Parking (limited spaces) 
  • Terrace 
  • Picnic area 
  • Conference space size (meters) - 1400 
  • Number of restaurants - 3 
  • Conference space size (feet) - 15070 
  • Free self parking 
  • Pool sun loungers 
  • Spa services on site 
  • Children's pool 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Gift shops or newsstand 
  • Free WiFi 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Porter/bellhop 
  • Year Built 1999 
  • Sauna 
  • Smoke-free property 
  • Garden 
  • Number of buildings/towers - 3 
  • Steam room 
  • Indoor pool 
  • Wedding services 

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking, Parking (limited spaces)

Room Amenities

  • Air conditioning 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Deep soaking bathtub 
  • Rainfall showerhead 
  • Satellite TV service 
  • Iron/ironing board 
  • In-room safe 
  • Desk 
  • Electric kettle 
  • In-room dining only 
  • iPod docking station 
  • Blackout drapes/curtains 
  • Flat-panel TV 
  • Free WiFi 
  • Free wired Internet 
  • Down comforter 
  • Pillow menu 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Room service (24 hours) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Garden Brasserie - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Keyaki - This poolside theme restaurant specializes in Japanese cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Hai Tien Lo - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Things to Do

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include body treatments.

  • Number of treatment rooms 6 
  • Body treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time ends at 6 PM

Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 175.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Parking height restrictions apply

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 128 for adults and CNY 68 for children (approximately)
  • Airport shuttle fee: CNY 3000 per vehicle (one way)
  • Rollaway bed fee: CNY 175.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Pan Pacific Hotel Suzhou
  • Pan Pacific Suzhou
  • Suzhou Pan Pacific
  • Pan Pacific Suzhou Hotel Suzhou
  • Pan Pacific Suzhou Hotel

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Set meals are served in guestrooms only (no menus or public dining).

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.


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