Featured Image
Featured Image

Get an overview of this hotelLuxury Suzhou hotel in Suzhou City Centre with 3 restaurants

Location

Located in Suzhou City Centre, this luxury hotel is within a 5-minute walk of Suzhou Ancient Grand Canal and Pan Gate. XiangYun ShengHuo YiShu ZhanLanGuan and SuZhouShi GuiHua ZhanShiGuan are also within 10 minutes.

Hotel Features

This smoke-free hotel features 3 restaurants, an indoor pool, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a sauna.

Room Amenities

All 480 rooms boast deep soaking tubs and offer free WiFi and sitting areas. Free wired Internet and 24-hour room service are standard, as are LED TVs with satellite channels.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool and an outdoor pool, Pan Pacific Suzhou provides a health club and a sauna. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of hotel's 2 bars/lounges. High-speed wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This Art Deco hotel also offers a children's pool, spa services, and a terrace. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Pan Pacific Suzhou is a smoke-free property.

  • Children's club (free) 
  • Airport transportation (surcharge) 
  • Business center 
  • 24-hour front desk 
  • Safe-deposit box at front desk 
  • Number of floors - 5 
  • ATM/banking 
  • Concierge services 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Health club 
  • Free wired high-speed Internet 
  • Children's club 
  • Luggage storage 
  • Area shuttle (surcharge) 
  • Total number of rooms - 480 
  • Outdoor pool 
  • Meeting rooms 15 
  • Parking (limited spaces) 
  • Terrace 
  • Picnic area 
  • Number of restaurants - 3 
  • Free self parking 
  • Spa services on site 
  • Children's pool 
  • Breakfast available (surcharge) 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Gift shops or newsstand 
  • Tours/ticket assistance 
  • Free WiFi 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Porter/bellhop 
  • Year Built 1998 
  • Sauna 
  • Smoke-free property 
  • Number of buildings/towers - 2 
  • Garden 
  • Steam room 
  • Indoor pool 
  • Wedding services 

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Parking (limited spaces)

Room Amenities

  • Separate sitting area 
  • Air conditioning 
  • Phone 
  • Coffee/tea maker 
  • Free bottled water 
  • Minibar (stocked, some free items) 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Separate bathtub and shower 
  • Slippers 
  • Deep soaking bathtub 
  • Rainfall showerhead 
  • Satellite TV service 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Blackout drapes/curtains 
  • Free WiFi 
  • Free wired high-speed Internet 
  • In-room climate control (air conditioning) 
  • In-room massage available 
  • LED TV 
  • Rollaway/extra beds (surcharge) 
  • Pillow menu 
  • Free cribs/infant beds 
  • Room service (24 hours) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Garden Brasserie - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

AVANTI Grill - Overlooking the garden, this theme restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required.

Hai Tien Lo - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.

24-hour room service is available.

Nearby Things to Do

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Spa Services

  • Number of treatment rooms 6 
  • Body treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time ends at 6 PM

Check-in time starts at 2 PM

Special check-in instructions:

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 175 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parking height restrictions apply

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 128 for adults and CNY 68 for children (approximately)
  • Airport shuttle fee: CNY 3000 per vehicle (one way)
  • Rollaway bed fee: CNY 175 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Pan Pacific Hotel Suzhou
  • Pan Pacific Suzhou
  • Suzhou Pan Pacific
  • Pan Pacific Suzhou Hotel Suzhou
  • Pan Pacific Suzhou Hotel

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.


Sorry, we seem to have had an issue loading our review content. Try again?
Learn more.
4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Learn more.

Very good hotel but could be better

4 out of 5
by from Laguna Niguel, CA
Posted Dec 15, 2016
Pros: Facility including gardens, architecture and spa/exercise.
Cons: English ability of staff. It was good enough
Location: Take the local bus if you want to go to the gardens. Across the street are some very good Muslim Halaal restaurants. BBQ Lamb very good!
Great hotel in terms of the facilities. It is under utilized. The spa is very nice. Steam room should be cleaner but overall the sauna and exercise room are very nice. I did not eat any meals but the variety looked good. The gardens in the back are very nice. The layout is a bit confusing but I had time on this trip and enjoyed walking around. Facade is fantastic. There were not many customers. I am not sure if this is due to the season or the location as the hotel is in an older part of Suzhou. Excellent Chinese restaurants across the street. Personnel had limited English skills.
Comment from Hotel Management
Dec 21, 2016 by Tina Dong
Great to hear you enjoyed our hotel. Hope to see you again. We will try our best to be better.
Was this review helpful to you?

Very spread out and disorganized hotel

3 out of 5
by from W
Posted May 29, 2016
This hotel is a maze of corridors, stairs elevators and hallways and will take you at least 20 minutes to find where you want. You can have fun exploring and mapping it out if you have the time. Far from the street with a long narrow driveway making it difficult to get to the street without a cab. The restaurants and fitness center has limited hours. I didn't see any special views or facilities here that I would have wanted to stay for.
Comment from Hotel Management
Oct 28, 2016 by Pan Pacific Suzhou
Dear guest, Thank you for your recent stay at Pan Pacific Suzhou , where contemporary Chinese décor combines with luxurious amenities to provide a refreshing and relaxing stay. we'd like to introduce our renovated Executive Premier room to you,which will offer wonderful views of the traditional Chinese gardens and the Panmen historic site.
Was this review helpful to you?

resort like hotel!

5 out of 5
by from ottawa, canada
Posted Jul 16, 2015
Hotel is great if you are seeking space, quietness and a resort like feeling. Staff were helpful in writing translations for direction as there is very limited English in this town. Beds were soft and comfortable. A real plus! I would come back here if ever in China again. Coffee shops are in walking distance.
Comment from Hotel Management
Nov 2, 2016 by Tina Dong
Dear Guest, Thank you for choosing to stay with us at the Pan Pacific Suzhou.Should your travels bring you back this way, I hope that you will stay with us again.
Was this review helpful to you?

Hotel close to amenities

5 out of 5
by from Singapore
Posted May 6, 2015
Pros: The scenery
Location: School, the tourist spot Pan Men Jing Xu, and restaurants
It was really comfortable and I fell asleep almost right away. Its also very quiet.
Was this review helpful to you?

Looks good but don't feel good

2 out of 5
by from Singapore
Posted Dec 13, 2014
Pros: Looks grand
Cons: Lots
Location: Location is quite ok
Booked and paid for 2 nights. The facade was grand and was as good as it looks from the booking pictures. This and the name of the hotel were the reasons for our decision to book for 2 nights. Once inside the hotel, the experience was not that good. The premises was huge but it was almost empty.We hardly see any other guest. It feels awkward and made us uneasy. The room wasn't great as well. Shower head could not rest properly, furniture badly scarred, TV remote control did not work properly. But we did not even bother to ask to change as we decided to sacrifice the 2nd night stay and checked out after one night.
Was this review helpful to you?

A disappointing stay

3 out of 5
by
Posted Apr 30, 2014
Hotel facilities are good. However, the service is quite bad.
Was this review helpful to you?

Nice hotel and good location

5 out of 5
by
Posted Jan 11, 2014
Was this review helpful to you?

Great oasis in the middle of our trip

5 out of 5
by from Beijing
Posted Nov 16, 2013
We booked this hotel as a place just to stay for one night in the middle of a busy China itinerary. We upgraded to the "Pacific Club." The value provided in the free happy hour drinks and appetizer bar and the free breakfast buffet easily justified the price of the upgrade, and the rooms and service were terrific. I'd definitely return.
Was this review helpful to you?

Good and comfortable

4 out of 5
by from sydney
Posted Nov 15, 2013
Pros: The building, the garden and the smiling faces
Cons: I didn't stay at the top rate rooms and no wifi in the room. Have to sit in the lobby for wifi connection.
Location: The Panmen Garden was just behind the hotel. If one takes the time to stroll and sit and admire this exquisite garden.
The hotel rooms are spacious and well laid out. The housekeeping staff managed to impress me with a tidy and clean room every time I returned. Requests by phone are promptly dealt with. I tried the Chinese restaurant for dim sum dishes which were of very high quality though I had to wait for a long time. The staff in the front office were always helpful and courteous yet the standard of English was below average. A reception staff called James spoke very fluent English and he assisted me in planning my day trips to various spots including their top noodle shop. Overall I had a very enjoyable stay at the Pan Pacific Suzhou .
Was this review helpful to you?

Very enjoyable hotel located by a scenic garden

5 out of 5
by
Posted Nov 10, 2013
Highly recommend this hotel because of it's location to a very scenic garden and the comfort and care of the Pan Pacific Hotel
Was this review helpful to you?