Ratings based on 199 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Beautiful architecture and nice location

Posted Jul 1, 2017
We stayed 2 nights in a junior suite at the hotel towards end Jun. Recommend the hotel for : - its beautiful architecture resembling Chinese city wall, various pagodas, peaceful gardens ... - private entrance to the tranquill Panmen Garden with old city wall, lake, tower ... - easy access via newly opened subway line 4 Nanmen station exit 1 which is 10 mins walk from hotel
Comment from Hotel Management
Jul 5, 2017 by Pan Pacific Suzhou, Hotel Management
Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments. Please accept our sincere apologize for any inconvenience caused. We hope that you could treat this incident as an isolated one that would not reflect on our overall service standards. Hoping to have the opportunity to be at your service again so that we could EXCEED the high level of standards you expect and deserve. We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Niguel, CA

Very nice hotel but a bit removed

Posted May 19, 2017
Pros: The facade and gardens
Cons: Pool could be available for use?
Very nice hotel. Outdoor pool not in order for the three days I was there. Some maintenance issues with hotel but the hotel itself is very beautiful. Location a bit removed although there is a very nice Chinese Muslim restaurant across the street. 85C cafe is an excellent bakery and coffee shop.
Comment from Hotel Management
May 22, 2017 by Pan Pacific Suzhou, Hotel Management
Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Department concerned to take corrective measures for overall improvement. We hope that you could treat this incident as an isolated one that would not reflect on our overall service standards. Hoping to have the opportunity to be at your service again so that we could EXCEED the high level of standards you expect and deserve. We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel fits Suzhou with a big garden as "backyard"

Posted Apr 21, 2017
Pros: Nice, courteous and helpful staff. Clean and comfy room with glass roof. Happy hour with free drinks, unlimited free entry to Punmen garden
Cons: The bathroom and closet doors cannot close tightly
Location: Taxi fare to tourist spots are less than CNY 30.
Hotel is built in an old Chinese building style. My room was big and comfy with 2 king size beds. There was window glass roof above the bed, you could watch the moon and stars while going to sleep. The internet wifi was fast and also able to access to google and facebook. Our hotel package includes free breakfast, tea and happy hour. Free and unlimited drinks for happy hour, with variety of snacks. Attached to the hotel is Punmen garden. Although it is not the famous garden in Suzhou, it's big, and beautiful with river, trees flowers and gold fishes. it also has historical pagoda, old city gate and temple to worship a historical person. Hotel guest can enter the garden for free and unlimited times. Shopping centers and restaurants are within walking distance. Since taxi fare is quite cheap, you can ask concierge to call taxi.
Comment from Hotel Management
Apr 26, 2017 by Pan Pacific Suzhou, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou
5 out of 5
Recommended
for Everyone
by A verified traveler from upstate New York

Nice Hotel with beautiful park/garden out the back

Posted Mar 22, 2017
Great hotel with friendly, helpful staff and with free admission to a beautiful park/garden with old walls and canal/moat. Nice local restaurants nearby with authentic Chinese cuisine - was able to watch them make the noodles.
Comment from Hotel Management
Mar 25, 2017 by Pan Pacific Suzhou, Hotel Management
Warm greetings from Pan Pacific Suzhou. Thank you very much for staying with us. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.c
5 out of 5
by TERRY

great hotel....very clean

Posted Mar 2, 2017 on Hotels
Great hotel. Helpful staff and
Comment from Hotel Management
Mar 22, 2017
Warm greetings from Pan Pacific Suzhou. Thank you very much for staying with us. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Niguel, CA

Very good hotel but could be better

Posted Dec 15, 2016
Pros: Facility including gardens, architecture and spa/exercise.
Cons: English ability of staff. It was good enough
Location: Take the local bus if you want to go to the gardens. Across the street are some very good Muslim Halaal restaurants. BBQ Lamb very good!
Great hotel in terms of the facilities. It is under utilized. The spa is very nice. Steam room should be cleaner but overall the sauna and exercise room are very nice. I did not eat any meals but the variety looked good. The gardens in the back are very nice. The layout is a bit confusing but I had time on this trip and enjoyed walking around. Facade is fantastic. There were not many customers. I am not sure if this is due to the season or the location as the hotel is in an older part of Suzhou. Excellent Chinese restaurants across the street. Personnel had limited English skills.
Comment from Hotel Management
Dec 21, 2016 by Tina Dong, Hotel Management
Great to hear you enjoyed our hotel. Hope to see you again. We will try our best to be better.
5 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Highly recommended. Couldn't be better!
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for your warm comments. Really appreciate this.
4 out of 5
by A verified traveler

A good hotel in Suzhou

Posted Nov 18, 2016 on Hotels
We stayed for one night. The hotel is great location and it's connected to a park. You may access the park with your room key. There wasn't many people in Pan Men park as in other parks. We enjoyed the walk in that park. The down side is that some area is very old. The hallway outside our room smells as in a zoo.
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
Thank you for your warm comments. Really appreciate this. Guest comfort is a priority for us and we thank you for your feedback and especially for allowing our Operations Director of Rooms to address them with you personally. We look forward to ensuring that your next stay with us will be an enjoyable one.
3 out of 5
by A verified traveler

Early check out

Posted Nov 6, 2016 on Hotels
Although we prepaid and had non cancellable rooms we checked out after 2 nights and moved to a newer hotel
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
We regret to hear your unsatisfactory experience when you visited the hotel. We will pass this to our management team.We appreciate that you brought this to our attention promptly and our pest control company has addressed the situation. If we can help in any way, please let us know. Thank you.
4 out of 5
by A verified traveler

Good location - with need of a little maintenance

Posted Oct 7, 2016 on Hotels
1. We had to change rooms because the first non-smoking room was too smoky! The second had also a slight smoke smell, but was a little better. 2. The safe in the first room was not working and the door to the balcony did not lock. 3. Location was good with a park next to it with free access for hotel guests, there were good options for local Chinese restaurants for breakfast and dinner in the vicinity and the hotel restaurant was good as well. 4. A bus station in front of the hotel allowed to go to the main canal location (#305). 5. The style of the hotel remembers at Chinese buildings or temples.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest: Thank you for sharing your feedback on the Pan Pacific Suzhou. We’re very sorry for the annoying smoke smell during your stay. We are converting to all non-smoking rooms in the near future and do our best to remove smoke smells from rooms with our housekeeping process. We hope you’ll give us a second chance if you return to the area.