Ratings based on 41 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

A room with a view and an unforgettable experience

Posted Oct 23, 2016 on Hotels
First time for my wife n me - the 19th floor club room was great, spacious, and with a view overlooking the park far, far away! One more thing - the cleaning lady noticed me sneezing quite a bit when she did the housecleaning. Later she came back with a pot of ginger tea n extra napkins. I finished the tea and felt much better the next couple of days! The name on the note was Alice. The ladies at the club lounge were also great - very attentive and considerate to us and other guests! The bellboys introduced us to nearby local cuisines - great taste and very cheap! An unforgettable experience to us :) Harris
5 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

Posted Oct 16, 2016
Excellent service on Club floor with great lounge & outstanding staff
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 15, 2016
This hôtel is verry good for business traveller's.
4 out of 5
by Gareth from Dundee

nice hotel

Posted Aug 19, 2015 on Hotels
A nice international hotel in a nice part of town. Plenty bars, shops and restaurants nearby.
4 out of 5
by Sunny

This traveler left a rating score only Posted Jul 31, 2015 on Hotels
5 out of 5
by A verified traveler

Great hotel in a great location

Posted Jul 23, 2015 on Hotels
My favorite place to stay in Suzhou
5 out of 5
by David from Shanghai

Perfect- highly recommend

Posted Jun 28, 2015 on Hotels
We spent only 1 nigh and it was perfect. We were 4 into one room. Very spacious room. Two big beds. Very comfortable. Incredible bathroom. My wife love it..... We didn't take the breakfast so no comment. Wifi was slow as everywhere in China. staff were very nice. Sure on our next weekend in Suzhou, we'll book again this hotel.
4 out of 5
by Hong DK

good location and nice room

Posted Dec 1, 2014 on HotelClub
It is not the first time I stayed at this hotel, very nice rooms and good location next to a park. We had a conference at the hotel this time. It was good. However, it was not the first time I had problems with the front desk. My other group members complained about the speed of checking out. I booked the room and prepaid, and when I checked out I was asked to pay again. It took quite some time before they found a solution, and asked me to sign on a credit card payment confirmation, but the card was not mine!! Training of staff, that is what needed for the hotel. I had similar trouble some years back. Not much progress, I feel.
5 out of 5
by Tzer Nan from Hong Kong

Cozy

Posted Nov 4, 2014 on Hotels
Very relax, nice and quite in the room. The main lobby am too loud at nite when the live band performing! Way too loud. Besides, not everyone enjoy the same type of music.
4 out of 5
by A verified traveler

Good

Posted Jul 21, 2014 on Hotels
Very good