Ratings based on 98 Verified Reviews

4.3 out of 5
71% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from west coast US

Not suitable for western guests

Posted Jun 21, 2015
Nice facility, but staff not adequately trained in western standards. They won't call a taxi unless you're standing in lobby ready to leave, then they send someone to street and you wait and wait. breakfast has a few western items, but they don't understand how to prepare them or what else goes with them. Few staff speak or understand English. Hotel spa refused to honor hotel coupon for a foot massage. It's typical chinese 5star masquerading as international 5star, which its not.
3 out of 5
by HuiMin from Boston

Dusty room

Posted Apr 14, 2015 on Hotels
The hotel room is much less than expected. The washing and bathroom area is quite dusty and overall looks outdated. We are definitely disappointed.
5 out of 5
by A verified traveler


Posted Feb 7, 2015 on Hotels
Welcoming staff. Spacious and clean room. Gorgeous furniture. Teapot with little tea cups. Did not have a rainfall shower as in description, only a bathtub with wall around it. Separate toilet.
5 out of 5
for Everyone
by A verified traveler from London/ singapore

Excellent location and service.

Posted Sep 27, 2014
Location is in old town 3 - 10 minutes to major gardens, museums, entertainments, shops, restaurants and famous walking streets in the old town. Staff is very professional and helpful. Rooms are authentic and clean. Beautiful gardens and very good breakfast buffet. Highly recommended.
5 out of 5
for Everyone
by A verified traveler from London/Singapore

Excellent service, location and ambience

Posted Sep 22, 2014
Pros: Everything esp the service.
Cons: They could put a screen around the luggage section so the lobby will look better.
Location: All major sights and attractions are within 3 - 10 minutes walk
The location couldn't be better. Inside the side street of the old town, very quiet, can get there by taxi instead of dragging your luggage through the cobble stones like other hotels in the old town. 4 - 10 minutes walk to all major museums and gardens. Service is excellent, very helpful and knowledgeable. Rooms are comfortable, big, quiet and some rooms have balcony overlooking a man made canal with fishes and stones (like the Suzhou Gardens), very good wifi connections. They might turn off the central air-conditioning at certain time but go to the reception and ask them to turn the air conditioning in your room on. Lobby is very authentic. There are a lot of choices in the breakfast buffet. There is also a coffee shop and food and there is a main restaurant. There are different rooms and gardens for you to relax. Price is very reasonable for such a beautiful hotel. Exceed our expectations. Highly recommend!
5 out of 5
by Scott L. from Shanghai, china

Great hotel, great location

Posted Sep 2, 2014 on Hotels
Really enjoyed staying at this hotel. It's half a block from the top of ping yiang lu (lovely walking street along the canal) and is an easy walk to the humble administrators garden and the Suzhou museum. Hotel is larger with more rooms than it appears in the photos. Rooms were nice, clean, and quiet, pool was also nice and clean. Buffet breakfast was decent, nothing to write home about. Staff was very friendly and helped us many times with different things we needed.
5 out of 5
for Everyone
by A verified traveler from Washington, DC

Great location

Posted Aug 23, 2014
Pros: Staff in all areas of hotel made a big effort to help me, very important as I was traveling alone and this is not a bilingual city.
Cons: The locker room for the pool was not very nice and had a wet floor, making changing difficult.
Location: Ideal location to walk to 2 of the best gardens, museum, pedestrian shopping street.
Staff very helpful with information and assistance. Upgraded me to suite which was beautiful and comfortable. Pool was welcome after hot days. Restaurant was good.
4 out of 5
for Everyone
by Drednick from Melbourne

Peaceful hotel in an Ideal location

Posted Jun 29, 2014
Really enjoyed my recent visit. A very peaceful, Chinese style hotel ideally located near to many of Surzhou's top tourist attractions. The rooms are large and well serviced. Excellent value for money. The staff are friendly and helpful, but struggle a little with English
5 out of 5
by A verified traveler

Great place to stay

Posted Jun 20, 2014 on Hotels
A great place to stay but for some reason the taxi driver had no idea where it was.
4 out of 5
by Li

This traveler left a rating score only Posted Jun 19, 2014 on Hotels