Ratings based on 68 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Mar 11, 2017
Pros: Aging and tired
I am disappointed to the overall experience at the Shangri-la Suzhou. Lack of staffing in restaurant and the service was poor.
Comment from Hotel Management
Mar 30, 2017 by Michelle Shan, Hotel Management
Dear guest, Thank you for taking the time to share with us your experience over the recent stay. Your comments have been shared amongst our team members. We are look forward to welcome you back again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from CA, USA

Posted Jan 11, 2017 on Orbitz
Sorry, please don't let the kids run in the lobby. It is very dangerous and noice.
3 out of 5
by A verified traveler from Melbourne

Isolated ageing hotel.

Posted Oct 19, 2016
The hotel is not close to any of the major sights resulting in it being used by tour groups. The rooms show an age that might attract lovers of the 1970s hotel interiors. The restaurant should be avoided until 8.30 unless you enjoy peak hour in Tokyo! The saving grace were the staff: polite, efficient, helpful and with good English. Not a hotel I will stay at again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels
5 out of 5
by Yu

This traveler left a rating score only Posted May 31, 2016 on Hotels
4 out of 5
by Edward from Brooklyn New York

very comfortable

Posted May 17, 2016 on Hotels
Very comfortable , good service . I would recommend this hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2016 on Hotels
4 out of 5
by Niall from Tipperary

Great hotel for travel to Suzhou

Posted Jan 18, 2016 on Hotels
Excellent hotel with good facilities. Nice gym and pool. Plenty of restaurants within walking distance.
5 out of 5
by Jiayan

This traveler left a rating score only Posted Dec 27, 2015 on Hotels
5 out of 5
by A verified traveler

Posted Nov 29, 2015 on Hotels
Great location and excellent food. Will come back again.