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Reviews of Svalbard Hotell - Polfareren

4 out of 5
Svalbard Hotell - Polfareren
Postboks 538, Longyearbyen, Svalbard

Reviews

9.4

Exceptional

Rating 10 - Excellent. 290 out of 422 reviews" "
Rating 8 - Good. 117 out of 422 reviews" "
Rating 6 - Okay. 10 out of 422 reviews" "
Rating 4 - Poor. 4 out of 422 reviews" "
Rating 2 - Terrible. 1 out of 422 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There isn't one thing about the property that I can complain about. It was amazing! Loved having tea and coffee available anytime. Staff even helped me return a ring I left behind. They are amazing! Stay here! It is worth the money!
Stayed 5 nights in Mar 2024
Response from JD on Apr 9, 2024
Dear Penny,We are so happy to hear about your experience at our hotel. Our goal is to make it amazing for our guests, and it's lovely to hear that you feel just this way.Wishing you a warm welcome back in the future, Penny.Kind regards,The staff at Svalbard Hotell Polfareren

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A basic hotel room with separate bathroom. No fridge which is typical in Scandinavia. I say it is a basic 3 star hotel with excellent staff. The restaurant Polfareren has some amazing dishes. Make sure you try the snow crab bisque it is truly amazing and delicious.
Stayed 2 nights in Feb 2024
Response from JD on Feb 23, 2024
Dear Robert,We appreciate you and your feedback. Happy to hear you enjoyed the company of our staff and our food at Restaurant Polfareren. Wishing you the best on your continuing journey, Robert. Kind regards,The staff at Svalbard Hotell Polfareren.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Reception Svalbard Hotell on Jan 17, 2024
Dear Genevieve,We are thrilled to hear that you had a good stay with us.Hopefully we see you in the future!Kind regardsSvalbard Hotell Team

10/10 Excellent

oksana, Mequon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Jan 2024
Response from Reception Svalbard Hotell on Jan 17, 2024
Dear Oksana,Thank you for taking the time to write a review. We are happy to hear that you had a good stay with us at Svalbard Hotell Polfareren.We hope to see you in the future.Best regards

10/10 Excellent

Dean A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant place to stay.
Stayed 3 nights in Dec 2023
Response from Reception, Svalbard Hotell on Jan 4, 2024
Dear Dean,Thank you for leaving us a review.We appreciate your opinion and we hope we get to welcome you again in the future

6/10 Okay

Gary

Stayed 1 night in Sep 2023
Response from Reception on Oct 3, 2023
Dear Gary, Thank you for staying with us and taking the time to leave a review. We hope to be able to welcome you back at a later time. Best regards, Svalbard Hotell Polfareren

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Svalbard Hotell Reception on Sep 2, 2023
Dear Darren,Thank you for taking the time to leave us a review.We appreciate your opinion.

10/10 Excellent

simona

Stayed 2 nights in Aug 2023
Response from Svalbard Hotell | Team on Aug 12, 2023
Dear Simona. Thank you for taking your time to leave us such a nice review. We hope to see you back at Svalbard Hotell in the future. Have a lovely weekend further!

10/10 Excellent

Denise, spring hill

Stayed 3 nights in Jul 2023
Response from Svalbard Hotell Reception on Sep 2, 2023
Dear Denise,Thank you for your review, we appreciate you taking the time to rate us. We hope we get to welcome you again in the future.

4/10 Poor

Cheri Lee Van

Stayed 4 nights in Jun 2023
Response from Reception, Svalbard Hotell on Jul 16, 2023
Dear Cheri,Thank you for taking the time to write a review.We hope to see you in the future.Best regardsSvalbard Hotell Team

10/10 Excellent

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and very central place to stay in Longyearbyen, have stayed here multiple times.
Stayed 2 nights in Jun 2023
Response from Svalbard Hotell Reception on Jun 5, 2023
Dear Suzette. Thank you for taking your time to leave us such a nice review. We would be happy to host you in the future also. Kind regards, Svalbard Hotell Team

10/10 Excellent

Zinaida

Liked: Staff & service, amenities, property conditions & facilities
Perfect place, friendly and helpful staff. Comfortable beds and cozy rooms. Delicious breakfast.❤️
Stayed 1 night in Oct 2022
Response from Resepsjon Svalbard Hotell. on Oct 25, 2022
Dear Zinaida,Thank you for taking the time to leave a review.We are thrilled to hear that you had such a good stay with us.Hopefully we meet again in the future.Have a lovely week.Best regardsSvalbard Hotell Team

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for Svalbard, great room w/a view
Stayed 1 night in Sep 2022
Response from Reception, Svalbard Hotell on Oct 2, 2022
Dear Joan,Thank you for taking the time to leave a review, we value feedback from our guests.We are thrilled to hear that you had a great stay with us.We hope to see you in the future. Kind regardsSvalbard Hotell Team

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Reception, Svalbard Hotell on Sep 16, 2022
Dear Frank,Thank you for taking the time to leave a review.We are happy to hear that you had such a great stay with us. If you ever travel back to Svalbard we hope to see you again.Kind regardsSvalbard Hotell Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was visiting for my birthday buddy's ninth birthday (her mom had moved to Svalbard last year), and didn't want to crowd their apartment. This property was an easily walked distance from them, the COOP, and almost all of the city center destinations. Check in was rapid, technology was very modern, and daily breakfast filling. If I have to mention a con, my best cup of coffee after landing in Oslo was instant Nescafe, however, I do hail from Seattle. 10/10, would stay here again.
Stayed 3 nights in Sep 2022
Response from Dan on Sep 15, 2022
Dear Stephen,Thank you for taking your time to write us such a nice feedback about our hotel and location!We warmly welcome you back to our hotel, the next time you are taking the trip to the arctic circle!Kind RegardsReception, Svalbard Hotell Polfareren

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and comfortable, terrific staff, and excellent restaurant.
Stayed 1 night in Jul 2022
Response from Reception, Svalbard Hotell | Polfareren on Aug 1, 2022
Hello Ronald, Thank you so much for taking the time to write us such a great review! We appreciate your feedback and we will be sure to forward your kind woirds to our other departments. We are glad to see you enjoyed your staty with us and we hope to welcome you back again one day! Have a great day further! Best Regards, Svalbard Hotell | Polfareren

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polfareren was a great place to stay for our trip to Svalbard. The hotel is clean, the rooms are nice, and the location is near the center of shopping and dining in Longyearbyen. Breakfast each morning had a wide selection of options.
Stayed 2 nights in Jun 2022
Response from Resepsjon, Svalbard Hotell | Polfareren on Jun 26, 2022
Hello, Thank you so much for taking the time to leave us such a great review! We really appreciate you your feedback and for your kind words! We will be sure to forward your kind words to our breakfast staff. We are glad to see you had a great stay with us and we hope to welcome you back some day! Have a great day and good summer! Best regards, Svalbard Hotell | Polfareren

10/10 Excellent

Philip

Stayed 2 nights in Jun 2022
Response from Resepsjon, Svalbard Hotell | Polfareren on Jun 26, 2022
Thank you, hope to see you soon again! Reception Hotel Svalbard

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Reception, Svalbard Hotell on Jun 10, 2022
Thank you, hope to see you soon again!

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, neat, and modern
Stayed 2 nights in May 2022
Response from Resepsjon, Svalbard Hotell | Polfareren on Jun 14, 2022
Hello Annie, Thank you for taking the time to leave us such a nice review. We appreciate the feedback and are glad to see you had a good stay with us! We hope to see you here again someday! Best regards, Svalbard Hotell | Polfareren

10/10 Excellent

Betina, Lewedorp

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the center on a short distance to the shops. Everybody who works there is trying to do their best to make your stay perfect. Always friendly and helpfull. An excellent place to stay!!
Stayed 7 nights in May 2022
Response from Resepsjon, Svalbard Hotell | Polfareren on Jun 14, 2022
Hello Betina, Thank you for your kind words and such a lovely review. We appreciate you taking the time to leave us feedback. We hope to welcome you back someday! Have a great summer! Best regards, Svalbard Hotell | Polfareren

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful and cozy hotel full of charm and quality service. Tobias is the best of the best!
Stayed 2 nights in Mar 2022
Response from Reception, Svalbard Hotell on Apr 1, 2022
Thank you so much for your lovely review! And we have to agree with you - Tobias is the best :-)

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A excellent hotel to start your adventure
Excellent location, staff very friendly and very helpful organising activities , breakfast excellent choices
Stayed 1 night in Dec 2021
Response from Reception, Svalbard Hotell on Jan 7, 2022
Dear Brian, Thank you for the lovely review. We will share your kind words with other departments. We are happy to hear that our hotel met your expectations and you had a great adventure. If you are planning to visit Longyearbyen in the future, we will be excited to have you as a guest again. Best regards, Svalbard Hotell Team

10/10 Excellent

Antonios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Everything was perfect
Stayed 3 nights in Dec 2021
Response from David on Dec 23, 2021
Hello Antonios, Thank you so much for taking your time to leave us such and excellent review. We are happy to see that you have enjoyed your stay. Hopefully we will see you again in a near future. Have a Merry Christmas! Kind Regards, Svalbard Hotell Team

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frindly staff
Stayed 2 nights in Dec 2021
Response from Reception, Svalbard Hotell on Dec 13, 2021
Hello Bernard, Thank you for a lovely review. We hope to see you again in the future. Have a wonderful winter!

10/10 Excellent

Ahmet Reha

Stayed 2 nights in Nov 2021
Response from Reception, Svalbard Hotell on Nov 8, 2021
Dear Ahmet, Thank you for taking the time to leave a review. We are happy to hear you had a good stay with us. If you come back to Svalbard in the future we would love to host you again. Have a nice week. Best regards Svalbard Hotell Team

10/10 Excellent

egil

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Resepsjon on Nov 3, 2020
Hei Egil, Takk for at du tatt tid å lemenet en tilbakemelding. Vi setter pris på det fine betyget vi fått! Hvis du kommer tilbake til Svalbard så vet du var vi finns! Ha en fin høst. Med vennlig hilsen Svalbard Hotell Polfareren Team

10/10 Excellent

thor harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Svalbard Hotell Team on Sep 30, 2020
Hei Thor Harald, Takk for at du tatt tid å lemenet en tilbakemelding. Vi setter pris på det fine betyget vi fått! Hvis du kommer tilbake til Svalbard så vet du var vi finns! Ha en fin høst. Med vennlig hilsen Svalbard Hotell Polfareren Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Resepsjon Svalbard Hotell Polfareren. on Sep 11, 2019
Hei! Tusen takk for å ha tatt deg tid til å legge oss en tilbakemelding: vi setter stor pris på det. Det er veldig kjekt på høre at du hadde det bra hos oss. Velkommen tilbake!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Jakob - Reception on Sep 7, 2019
Thank you for your review! We are very happy to hear you had a good stay with us Best regards Svalbard Hotell Team

10/10 Excellent

Mari, Sheffield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at Polfareren for our honeymoon. The location was excellent, staff very friendly and helpful, and the facilities great. We will be coming back as soon as possible.
Stayed 5 nights in Aug 2019
Response from Jakob - Receptionist on Sep 2, 2019
Dear Mari Thank you so much for your lovely review! We are very happy to hear you had a wonderful stay with us on your honeymoon. We wish you all the best in the future and we would love to meet you again :)

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and friendly staff
Stayed 3 nights in Aug 2019
Response from Heidrun - Reception on Aug 25, 2019
Dear Maria, Thank you for taking the time to leave an review. We are glad to see you had a great stay with us. Hope to host you again soon! Kind Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location - Longyearbyen - what more is there to say
Stayed 1 night in Aug 2019
Response from Svalbard Hotell on Aug 20, 2019
Dear guest, Thank you so much for the lovely review. We hope you had a pleasant stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The rooms were very nice and well maintained.
Stayed 3 nights in Aug 2019
Response from Mimar - Reception on Aug 19, 2019
Thank you for a lovely review! We are glad you are happy on staying with us. We hope to have you again when you comes back to Svalbard. Kind regards, Svalbard Hotell Team

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from Svalbard Hotell Polfareren on Aug 14, 2019
Thank you for your lovely review. Have a good evening.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated right in the middle of town, with friendly staff and an excellent breakfast. Just what we needed.
Stayed 1 night in Jul 2019
Response from Reception at Svalbard Hotell Polfareren. on Aug 7, 2019
Thank you so much for this excellent feedback! We apreciate that you took the time to write it down and that you enjoyed your stay at the hotel. Have a nice day!

8/10 Good

Nora Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel - centrally located.
Hi - I just had a short overnight between a ship cruise and my flight. Everything was lovely and up to expectations. Thank you.
Stayed 1 night in Jul 2019
Response from Reception on Aug 5, 2019
Hello Nora, Thank you so much for leaving a wonderful review. We are happy to hear that you liked your stay with us. Hope to see you again!

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very good breakfast. Friendly atmosphere.
Stayed 1 night in Jul 2019
Response from Kind Regards The Svalbard Hotell Team on Jul 30, 2019
Dear anonymous, We are glad to hear that you were happy with the rooms, breakfast and the atmosphere of the hotel. Hope to see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Kind regards The Svalbard hotell team on Jul 17, 2019
Dear Anonymous, Thank you for ranking us 5/5. We are happy that you liked our hotel! Have a nice day.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was fine and the staff was helpful. There just is not much you can add to the location.
Stayed 2 nights in Jun 2019
Response from The Svalbard Hotell Team on Jul 14, 2019
Thank you for your review.

8/10 Good

Ed

Traveled with family
Liked: Staff & service
Hotel was decent but the rooms are very worm and also I do think they need better curtains particularly for summer months when you have 24 hour sun. Overall a good hotel, in the centre of Svalbard in close proximity to a lot of the better bars and restaurants
Stayed 3 nights in Jul 2019
Response from The Svalbard Hotell Team on Jul 11, 2019
Hi Ed, Thank you for your review. We appreciate the feedback as we are always trying to improve the experience our guests have. Many Thanks

10/10 Excellent

Mr H

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jakob - Receptionist on Jul 11, 2019
Dear Mr H, Thank you so much for leaving a wonderful review. We are happy to hear that you liked your stay with us. Hope to see you again!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room and super friendly staff. An excellent overall stay
Stayed 3 nights in Jun 2019
Response from Svalbard Hotell on Jun 28, 2019
Dear Anonymous, Thank you so much for leaving a wonderful review. We are happy to hear that you liked your stay with us. Hope to see you again!

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room too hot.
Everything was fine except room temperature control. The heat could not be turned off, small room w would no be opened since loud Friday night music and revelry went on toll after 12. Talked to frond desk about heat and they said other rooms had complained and they would get on it. Next nigh the same thing. Way too hot in the rooms and no way to control it.
Stayed 2 nights in Jun 2019
Response from - The Svalbard Hotell Team on Jun 26, 2019
Dear Samuel, Thank you for your feedback. We appreciate to hear from you. The midnight sun really heats up the rooms, but all our windows are able to open, the bigger windows are designed to open all the way to let people out in case of fire. The heating in the hotel is sental based and we need to call maintenance to regulate it, so it takes som time before the temperature in the room changes. Have a lovely day!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming property... sleek, modern, very Scandinavian. The breakfast buffet is plentiful and varied. Dinner in the Polfareren restaurant is very inventive, tasty and nicely presented. Staff was very welcoming and helpful. Longyearbyen is very small so not a tremendous number of hotel choices, but we were very happy with our selection. (And we were thrilled to discover the bathroom floors are heated!) Guests should also be aware the hotel (and a few others) have a tradition of requesting guests to remove their "outside" shoes as you enter so be prepared with clean shoes or slippers, or even socks, to wear in the public areas.
Stayed 1 night in Jun 2019
Response from Best regards The Svalbard Hotell Polfareren Team on Jun 26, 2019
Dear Anonymous, Thank you for taking the time to leave a review, we value you thoughts about staying with us. We are glad to hear that the room was up to your standard, and that you liked the restaurant. It's an old tradition in Longyearbyen to take of the shoes when entering a bulding dating back to the mining days and all of the dust that gets dragged in to the buildings. Have a great summer.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Rather a chore having to put boots on to cross the road to reception then remove them again once there and then the same in reverse. One of the blinds in our room was broken which, with 24 hours daylight, meant that the room was constantly brightly lit. The provision of a good luggage room was very helpful, especially if you are catching the night flight.
Stayed 1 night in Jun 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent rooms and hot, hot showers. Friendly lounge to hang out if there's an early arrival. Restaurant was excellent - delicious flavors.
Stayed 1 night in Jun 2019
Response from Esther Receptionist | Svalbard Hotell on Jun 16, 2019
Dear Rachel, Thank you so much for leaving a wonderful review. We are happy to hear that you liked the rooms, lounge and the restaurant. Hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing and most memorable! We had the family apartment with the kitchen. All of us were together and yet, had the space!
Stayed 3 nights in May 2019
Response from Svalbard Hotell Polfareren on Jun 1, 2019
Hi, Thank you so much for your lovely review, we appreciate the feedback. We are glad you enjoyed your stay with us and we'd be happy to welcome you back again!

8/10 Good

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, friendly and helpful staff
Svalbard Hotell Polfareren is very centrally located on Longyearbyen's main street, close to many restaurants and the supermarket. It consist of a main building with the restaurant Polfareren and a second building across the street next to the information center. My husband and I stayed for 6 nights in the second building in room 34 on the second floor. There is no elevator, and guests have to remove their shoes and leave them in the shoe rack downstairs. The room was of a good size, clean, with a comfortable bed. There are blackout curtains against the light of the midnight sun, but some light still shines through at the edges, so a sleeping mask comes in handy. Other amenities in the room are a flatscreen tv, coffee and tea making facilities, but no fridge. There is excellent free and fast WIFI all over the hotelgrounds. The bathroom has a combination bath/shower. The walls of the room are not completely soundproof : we could hear the television of our neighbours, but they turned the volume down after we asked them. Breakfast is served in Polfareren restaurant, and it consists of a buffet with ample choice of fresh breakfast items, amongst which also some gluten-free bread and toast. The staff is very friendly and helpful. You can also book trips and excursions at the reception. We had a wonderful stay at this hotel and can recommend it.
Stayed 6 nights in May 2019
Response from The Svalbard Hotell Team on May 30, 2019
Hey Katharina, Thank you so much for your lovely review, we appreciate the feedback. We are glad you enjoyed your stay with us and we'd be happy to welcome you back again.