I am very sorry with the experience you had with our check-in process. As we explained in both our email to you and by the clear information with our 'after-hours' Check-In process on our Homepage and coupled with the security telephone number which you could have called we feel that this should be more than adequate to gain entry to the hotel and we rarely have any issues with this process.Once you contacted us, and after our discussion, we agreed and offered you a voucher for the night you missed which you said you would collect from Reception but failed to pick it up.It is a pity and unfortunate that you initially contacted Expedia rather than contacting us first as we would always endeavour to rectify any issues immediately and efficiently and as you will appreciate, we should be given the chance to do so.

Dear Sheila, it is with deep regret that you could not enjoy your stay in our hotel because of the church. The bell ringing is a religious thing of the churches in Germany. Unfortunately we are not able to do anything about it. And to be honest we are happy that they are not ringing for at least 7 hours in the night anymore. We wish you all the best for the future. With best regards Julia