Ratings based on 227 Verified Reviews

3.3 out of 5
59% of guests recommend
3.4 Room cleanliness
3.9 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cambs UK

Hotel closed on arrival with no pre notification g

Posted Feb 14, 2017
Pros: Nothing and I will not be recommending it to anyone!
Cons: Told it takes the Expedia Concern Team at least 10 days to investigate the matter. Much too long. Expect a full refund and reimbursement for differenc
Location: Very disappointing and expensive weekend. Expect action if you don't want damming reviews!
Arrived 7pm on Saturday evening to find the hotel closed. Sign on door said' hotel closed, Sorry for any inconvenience'. There was no contact details posted. Swansea hotels were busy due to an International rugby match and football game the following day Panicked as all hotels were fully booked except the Dragon Hotel which had one room (due to cancellation) at 3 times the price I pain £340 for 2 nights and Expedia had already taken from my account the £101.85 I would have paid for the Windsor Lodge Hotel Reported incident to Expedia on return and matter taken up by the Concern Team
1 out of 5
by A verified traveler


Posted Feb 13, 2017
Cons: Get a refund!
This hotel is CLOSED DOWN. Do not book it. You will have no access to the building or your room. If you have booked it already - get a refund ASAP!
3 out of 5
for Business Travelers
by A verified traveler from Manchester

Nice central hotel

Posted Feb 1, 2017
Pros: The staff and general ambience
Cons: Perhaps a later check-in.
Location: A very good central location. We were able to walk into the city centre to find a restaurant. The railway station was in easy walking distance.
Arrived late but rang ahead. Rang again when we arrived and waited a few minutes for some-one to let us in. Problem with car park but helped to park on street. The room was clean but disappointing. The breakfast was great and the service excellent. Overall good value for money.
3 out of 5
by A verified traveler from Cornwall

Could be excellent but needs renovating

Posted Jan 31, 2017
Pros: staff were lovely and efficient, dining room decor very pleasant and the tasty breakfasts were served quickly. Cons: it has the makings of a great hotel - close to town, off road parking, good staff, a lovely old building - but is crying out for almost complete renovation inside & out.
2 out of 5
by A verified traveler

Posted Jan 11, 2017 on Hotels
Room shabby window pane glass missing...secondary double glazing covered draughts to a degree.Tiles missing in bathroom, no blinds at bathroom window, shower curtain dirty...taps to bath not working...had to fill bath with shower attachment.Carpet thread bare,linen clean and comfortable bed.Noisy neighbours.
1 out of 5
by Derek


Posted Jan 2, 2017 on Hotels
The Winsor Lodge Is awful. cracked and falling interior plaster. Doors that do not fit. Shower that could only scald, cold water adjustment did not work. stay their at your own risk
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
4 out of 5
by A verified traveler

Cheap and cheerful

Posted Dec 19, 2016 on Hotels
Cheap and cheerful hotel. Rooms are clean and have everything you need. Place in need of a refurb. Breakfast very good. All in all worth the price paid.
3 out of 5
by A verified traveler

Great location for city centre

Posted Dec 15, 2016
Pros: Location
Cons: Décor and furnishings.
Great location and great breakfast, lovely staff but this hotel is tired and very much in need of a facelift. Paper hanging off the walls, scuff marks along every wall up the stairs, dimly lit room, no flannels, had to ask for a hairdryer, carpets need replacing - just needs an update and it would be great.
5 out of 5
by A verified traveler

Clean and pleasant

Posted Dec 10, 2016 on Hotels
Clean and tidy room. The bed was comfy and the room was nice and quiet. Bathroom was small but perfectly functional. Lovely shower and nice towels. Considering I paid under £30 for one nights b&b it was a bargain.