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Reviews of Econo Lodge Inn & Suites Sweetwater I-20

2 out of 5
Econo Lodge Inn & Suites Sweetwater I-20
216 SE Georgia Ave, Sweetwater, TX

Reviews

7.4

Good

Rating 10 - Excellent. 116 out of 429 reviews" "
Rating 8 - Good. 141 out of 429 reviews" "
Rating 6 - Okay. 95 out of 429 reviews" "
Rating 4 - Poor. 43 out of 429 reviews" "
Rating 2 - Terrible. 34 out of 429 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley, odessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quite staff was nice rooms were clean.
Stayed 1 night in Mar 2024

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cold stay
I got there rather late, and by the time I figured out that the heater wouldn't go any higher than 60 degrees, it was too late to change rooms, since I had to get up at 3:30am to head to Dallas. So it was uncomfortably cold in the room, then at about 2:30am some awful motor noise revving and dropping in sound started up until about 3:30am, so I just got up, showered and tried to fix me a cup of coffee with the in-room coffee maker. It didn't work!! So I just headed out to Dallas.
Stayed 1 night in Jan 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nirav Bhakta on Jan 4, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again!
Stayed 1 night in Dec 2023
Response from Nirav Bhakta on Jan 4, 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future

6/10 Okay

Holly

Traveled with family
Liked: Staff & service
Nothing fancy but ok for a night
Stayed 1 night in Nov 2023
Response from Nirav Bhakta on Nov 29, 2023
Thank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

10/10 Excellent

simon

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Nirav Bhakta on Nov 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and valuable
I stayed in this hotel, because it was a good price on the way to my destination. It was a very good value, was very clean and the service was very good.
Stayed 1 night in Nov 2023
Response from Nirav Bhakta on Nov 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

GERARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Nirav Bhakta on Nov 24, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Find!
Convenient, accessible, good parking for trailer, quiet, lots of hot water, good WiFi, great price! Bonus was have a great restaurant, Skeets Texas Grill, adjacent to motel! Food was delicious and reasonable price. We will be back!
Stayed 1 night in Oct 2023
Response from Nirav Bhakta on Oct 23, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
The room was clean, the check in and check out was good. Once we got there they were able to check to see if we could have a main floor room. All was good for an overnight stay.
Stayed 1 night in Sep 2023
Response from Nirav Bhakta on Oct 23, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Debra

Traveled with partner
Liked: Cleanliness, staff & service
good value property breakfast was good , room clean , bathroom needed a bit of maintenance on shower mixer but worked .good place for us to stay overnight , wifi was good in our room
Stayed 1 night in Sep 2023
Response from Nirav Bhakta on Oct 23, 2023
Thank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

8/10 Good

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ken
Stay was fine, just needed a good nites sleep.
Stayed 1 night in Aug 2023
Response from Nirav Bhakta on Oct 23, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel is in need of updating. But it was clean. Didn’t partake of complimentary breakfast but was happy it was offered.
Stayed 1 night in Aug 2023
Response from Nirav Bhakta on Oct 23, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Edwin

Stayed 1 night in Aug 2023
Response from Nirav Bhakta on Oct 23, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Joseph

Stayed 1 night in Aug 2023
Response from Nirav Bhakta on Aug 10, 2023
Thank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nirav Bhakta on Aug 10, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Tabetha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the room was clean and comfortable
Stayed 1 night in Jul 2023
Response from Nirav Bhakta on Jul 18, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Ramon

Stayed 1 night in Jul 2023
Response from Nirav Bhakta on Aug 4, 2023
Thank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nirav Bhakta on Jul 3, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future

2/10 Terrible

Errol

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lost power at 11:45 pm never came back on. No fault of the hotel. There was a storm
Stayed 1 night in Jun 2023
Response from Nirav Bhakta on Jun 25, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Javier

Liked: Cleanliness, staff & service
Javier. GUATEMALA
Stayed 1 night in Jun 2023
Response from Nirav Bhakta on Jun 25, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Was very surprised by my room. Very spacious and clean. it was like a mini suite. I will definitely stay here again!!
Stayed 1 night in May 2023
Response from Nirav Bhakta on May 30, 2023
Dear RonWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities
This is easily the filthiest motel I’ve ever seen. I spent all of 15 minutes in the room and left. When I told the front desk clerk I was leaving because of the filth, he nodded like it was common and to be expected.
Stayed 1 night in May 2023
Response from Nirav Bhakta on May 18, 2023
Dear LesleyIt’s disappointing that you could not complete your stay at the hotel because of the below-par conditions you encountered at this property. This is certainly not part of the standards we strive to deliver, so please accept our sincere apology. Kindly know we take your concerns seriously, and your feedback has been forwarded to the hotel's management team for review and improvement. Most importantly the credit for the room has been reimbursed to expedia where you chose to made a prepaid reservation.

6/10 Okay

Melanie

Traveled with family
Liked: Cleanliness, staff & service
Unexpected pet fee
The staff and hotel is fine. We wouldve liked to know that there is a $20/pet fee.
Stayed 1 night in Apr 2023
Response from Nirav Bhakta on Apr 17, 2023
Dear MelanieThank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel. The pet fee mentioned on Expedia and their affiliated partners websites under policies tab. We apologize for any inconvenience.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good mote, very friendly people. Was clean and beds comfy. Had hiway noise but not too bad. Bathroom only had a sink. Could have used a vanity but was ok.
Stayed 2 nights in Apr 2023
Response from Nirav Bhakta on Apr 12, 2023
Dear RonaldWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Myrna, Minnedosa

Liked: Staff & service, amenities, property conditions & facilities
Nicely updated decor. Very clean. Great restaurant right beside the hotel. Friendly staff
Stayed 1 night in Apr 2023
Response from Nirav Bhakta on Apr 12, 2023
Dear MyrnaWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Only stayed one night. It was clean and the beds were comfortable.
Stayed 1 night in Mar 2023
Response from Nirav Bhakta on Mar 29, 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Joel

Liked: Staff & service
Stayed 1 night in Mar 2023
Response from Nirav Bhakta on Mar 18, 2023
Thank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Nirav Bhakta on Mar 14, 2023
Thank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Nirav Bhakta on Mar 14, 2023
Dear SamanthaWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an ok travel experience. Pet fee of $25/pet/night rather high and not listed in the reservation.
Stayed 1 night in Feb 2023
Response from Nirav Bhakta on Feb 18, 2023
Dear RobertThank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

10/10 Excellent

Brenda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Nice and close off interstate comfortable bed and close to restaurants receptionist was very friendly and informative. Not as much breakfast as I expected. The room was a little rundown and needed some upgrades.
Stayed 1 night in Feb 2023
Response from Nirav Bhakta on Feb 18, 2023
Dear BrendaWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

GARY

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a very reasonable price. Rooms were very comfortable and clean.
Stayed 1 night in Jan 2023
Response from Nirav Bhakta on Jan 31, 2023
Dear GaryWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Adrian

Stayed 1 night in Dec 2022
Response from Nirav Bhakta on Dec 16, 2022
Hello AdrianThank you for taking the time to provide a review for your stay at the hotel. Every review helps us to improve the services offered at the hotel.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable, the shower excellent. The staff responded quickly and were welcoming.
Stayed 2 nights in Nov 2022
Response from Nirav Bhakta on Dec 16, 2022
Dear DonWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Samuel, New Braunfels

Stayed 1 night in Nov 2022

6/10 Okay

GARY

Liked: Cleanliness, staff & service
Disliked: Amenities
They didn’t have any breakfast -not even continental. It was not listed, but still disappointed No phone in the room. No wake up call that I could tell Coffee in the room but no cups except plastic Cheap room for inexpensive price
Stayed 1 night in Oct 2022
Response from Nirav Bhakta on Dec 16, 2022
It’s disappointing that your stay was anything less than enjoyable because of the below-par conditions you encountered at this property. This is certainly not part of the standards we strive to deliver, so please accept our sincere apology. Kindly know we take your concerns seriously, and your feedback has been forwarded to the hotel's management team for review and improvement.

8/10 Good

Cindy

Liked: Staff & service, property conditions & facilities, room comfort
Older but ok
Older hotel but they are working on it. It served the purpose.
Stayed 1 night in Oct 2022
Response from Nirav Bhakta on Dec 16, 2022
Dear CindyWe would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Linda

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT Stay Here
The room was not clean. There were roaches (alive and dead). The carpet had several stains and holes. The place appears to be falling apart.
Stayed 1 night in Sep 2022

10/10 Excellent

James

Stayed 1 night in Sep 2022

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While young lady at front desk was nice, the property was worst ever. When i entered the room, my first action was to kill a huge spider. Bathroom was disgusting, mold on walls and not one surface was clean. I put towels down on floor, used a few washcloths to wipe down surfaces and slept on top of sheets. If I wasn't so exhausted from traveling, I would have gone to another hotel.
Stayed 1 night in Aug 2021
Response from Mike Patel on Aug 26, 2021
Dear Mr. Joseph, Thank you for taking the time to complete our online feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rm 110
Avoid rm 110- fiberglass tub has a bad cracked bondo repair; ceiling wall board and can light in bath is collapsing and towel rack is falling off the wall..
Stayed 1 night in Aug 2021
Response from Mike Patel. on Aug 25, 2021
Good morning Mr. Lee, Thank you for staying with us and leaving your valuable feedback. My apology for any inconvenience you faced while your stay. We assure you our best services on your future accommodation need in the area. Hope you will still consider us on your positive list. Thank you.

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was looking for a cheap, safe, clean overnight stay for one night. It fit the bill.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room and close to good restaurant
Stayed 1 night in Feb 2021
Response from Mike Patel. on Feb 4, 2021
Thank you for staying with us and leaving your positive feedback. We hope you will consider for your future needs for motel accommodation around this area. Thanks.

6/10 Okay

Verified traveler

Traveled with family
The room was clean enough, however even tho it was a non-smoking room it still had a smell of smoke.
Stayed 1 night in Jan 2021
Response from Mike Patel. on Feb 4, 2021
Thank you for staying with us and leaving your valuable feedback. My sincere apology for the incontinency that you have faced during your stay. Our all rooms are non-smoking and we care for that. We hope you will give another opportunity to better serve you in case of your future need of motel accommodation. Thanks.

6/10 Okay

Michelle

Stayed 1 night in Dec 2020
Response from Mike Patel. on Feb 4, 2021
Thank you for staying with us and leaving your valuable feedback. We hope you will consider us for your future stay if needed in the area. Thanks.

4/10 Poor

Amanda

Traveled with family and small children
Disliked: Cleanliness, staff & service
The room was not clean; particularly the bathroom. There was hair in the tub and on the shower wall, and there was no drain plug. Despite the description of “breakfast included “, this was not the case. I realize this is due to the current pandemic; however it should be updated to be accurate. All of this said, it was a warm place to sleep for the night which is what we needed.
Stayed 1 night in Dec 2020
Response from Mike Patel. on Feb 4, 2021
Thank you for staying with us. and I apologize for not meeting the cleaning standard as per your expectations. I really appreciate your feedback that warns us to stay alert. We assure you for better service for the future stay. Thanks.

4/10 Poor

Rodriguez, Lockhart, Tx.

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No Breakfast, not be able to use pool cause he doesn't want to clean it. Had trouble with the Tv. and no blankets on the bed..
Stayed 1 night in Sep 2020
Response from Mike Patel. on Sep 28, 2020
Thank you for staying with us and leaving your valuable feedback. The breakfast and the pool are not functional due to COVID-19. Our apology for that. We are using the bedspreads on the bedding in this hot weather. The extra blankets are kept in the tv dressers. We look forward to serve you better on your future stay needs. Thank you.

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020
Response from Mike Patel. on Sep 21, 2020
Thanks for staying at our motel and leaving your valuable feed back.