Well, to start with, I'm Jordanian, and I live in the USA. I wanted to take my family to one of the best hotels in the dead sea. The staff were super nice. We indeed spent a lot of money. We rented four rooms (2 family rooms), one for my sister and her family, and one for my family. We walked into the room, and they were not clean. First, there were french fries on the floor, just laying there. Second, our towels had brown streaks on them. We opted for the option of eating at the buffet, and some of us caught a horrible stomach bug after that. We decided to do a late check out, and they were supposed to keep our cards active. First, they said we would have to all go into a single room. I clearly said that was unnacceptable. They then gave us a late checkout for 2 PM. We got the kids out of the pool at 1 pm (since we had a driver booked to pick us up at 2 pm), and headed over to our room. To our surprise our keys stopped working. We called the reception to send our keys to our room, and mind you, with a 4 year old and an 8 year old, waiting in the worst heat wave in Jordan, it took them 20 minutes to get our room opened for us. At the checkout, I decided to speak with the hotel manager, and he said "Sorry, we cannot do anything for you". I cannot stress about how negative of an experience we had. I'm surprised, as well as disappointed. We spent over 1000 dollars for two nights, and we received this negative of an experience. My kids enjoyed their stay due to the pool.