Ratings based on 392 Verified Reviews

3.0 out of 5
50% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Apr 12, 2018
The motel needs a lot of work, paint pealing, rugs stain for a few examples.
Comment from Hotel Management
Apr 14, 2018 by Paul, Hotel Management
My apology for failing to meet your expectations. Your comments are timely as we started many capital improvement projects including new stairways, new roof, new drapes etc.. Hope you will give us another chance to impress you with our renovations.
4 out of 5
Recommended
for Everyone
by A verified traveler from VA

Nice hotel easy on and off from I 81

Posted Mar 31, 2018
Arrived late and had a restful sleep. Breakfast was okay and we were given some extra due to our late arrival.
Comment from Hotel Management
Apr 1, 2018 by Paul, Hotel Management
Thank you kind words. Your feedback is important to us. Hope to see you soon.
5 out of 5
by Marilynn

Nice and quiet

Posted Jan 2, 2018 on Hotels
The hotel is located in a central location. It was extremely quiet and a wonderful place to stay.
Comment from Hotel Management
Jan 9, 2018 by Paul, Hotel Management
Thank you. I'm glad you enjoyed recent stay with us. Your satisfaction is important to us. Hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville

Good for a one night stay

Posted Jan 1, 2018
Hotel is clean, but very outdated. Need to do some paint and re-carpet.
Comment from Hotel Management
Jan 2, 2018 by Paul, Hotel Management
Thank you for taking time to give us your feedback. We certainly will use it as we continually improve our facilities. Hope you will consider staying with us on your next trip to our beautiful Shenandoah Valley.
3 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, Tennessee

Good for a one night stay

Posted Dec 24, 2017
Room in need of some updating. Works for an overnight stay. Location is filled with lots of restaurants and shops. Easy to find.
Comment from Hotel Management
Dec 24, 2017 by Paul, Hotel Management
Thank you. I am glad that you liked our location and the value we provide. Hope to see you back.
2 out of 5
by Richard

Not A Good Experience

Posted Dec 17, 2017 on Hotels
there was little or no heat on a very cold night (24 degrees). They switched to the room next door, which also had little or no heat. Both rooms have ceiling and wall stains from leaks. In my original room, part of the ceiling was hanging down. I would not stay at this property or chain again.
Comment from Hotel Management
Dec 24, 2017 by Paul, Hotel Management
My apology for failing to meet your expectations. We appreciate yiour feedback and hope to see you back.
5 out of 5
by Tracie

Posted Nov 29, 2017 on Hotels
Comment from Hotel Management
Dec 2, 2017 by Paul, Hotel Management
Thank you. We appreciate your feedback and hope to see you soon.
3 out of 5
by Abi from New York

OK

Posted Nov 19, 2017 on Hotels
Check in was easy and the Indian gentleman was wonderful. The room was ok. It had beds. But it was cold; the heater isn't efficient and the blanket was thin. I could have asked for more, I'm sure, but I was just really tired and wished I'd brought one from home (like I had the kids do). Also TV wasn't great. Wavy on channels. Toilet got blocked up and sink was slow to drain. We didn't use the shower. Lastly, the basic wifi wasn't great, but I was able to do a few things I needed to.
Comment from Hotel Management
Dec 2, 2017 by Paul, Hotel Management
My apology for falling short on many maintenance issues. Your feedback is important to us and will be used to enhance guest's experience. Hope you will stay with us on your next visit to our beautiful Shenandoah Valley. Thank You
3 out of 5
by A verified traveler

Posted Nov 17, 2017 on Hotels
Comment from Hotel Management
Dec 2, 2017 by Paul, Hotel Management
Thank you for taking the time to share your thoughts.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
Hotel would have been fine if they had not put us in a room underneath the stairs leading to the 2nd floor.
Comment from Hotel Management
Dec 2, 2017 by Pankaj Patel, Hotel Management
My apology. Thank you for your feedback