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Ideal for those with an early morning flight or arriving late
Joy
Stayed 1 night in Mar 2024
4/10 Poor
IAN
Mar 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bloody lift would not go from ground car park to reception so had to lug everything around the hotel & back in front to reception & no-one seemed to think a lift service was required.
Checked into room. The aircon didn’t work. Waited in the heat for someone to come and fix it. Had to go and ask again. Eventually they came to confirm it was broken. Gave us another room. Supposed to have a queen bed, but got a double bed. It was pushed up against the wall, so you could only get out one side. Very inconvenient when you have to use the bathroom during the night. This was positioned on the side , so was unable to watch tv from the bed. Only one pillow per person. Generally it’s standard to have 2 pillows per person. Could hear the other rooms doors banging throughout the night.
Room conditions were terrible. The AC was not working properly, room lights are insufficient, one of the lights were blinking after switching it on. Moreover, the bath room door was not closing, need too much force to close it.
Filthy carpets throughout hotel - I was reluctant to even remove my shoes. Run down and shabby. Would never return to this hotel. Ibis should be ashamed
Thomas
Stayed 1 night in Dec 2023
2/10 Terrible
Juliet
Traveled with family
Dec 20, 2023
Disliked: Cleanliness
Are flight was diverted to Melbourne & I tried on many occasions on multiple numbers to cancel the booking. I finally got through to a male last night who was extremely rude & unhelpful on the phone who told me to bad & that they would deduct the money anyway. Will never stay there again or recommend to anyone. Very disappointed
Given a room on ground floor which was obviously a disabled room - we are not disabled. Bathroom felt like being in a public toilet, not a hotel. Booked a Queen room but got a double. Would not go back there.
The rooms were small and outdated. They didn’t feel safe or nice to be in. You had to collect your own room service downstairs and try to carry it and push lift buttons etc on your own which was difficult. It was noisy and didn’t feel that safe due to the type of people staying there. never again.
Stay overnight when taking a morning flight out of Sydney. The hotel is conveniently situated and service plus the facilities are good. It is an economic solution.
Convenient location close to airport with acceptable walking distance and available of public bus assess to airport as well. Also train station is 5-10 minutes walking distance, which is gateway to the city and other parts of Sydney area. Reception staffs are delightful and helpful, overall basic conditions of hotel is good.