Ratings based on 3,674 Verified Reviews

3.9 out of 5
85% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne

convenient location

Posted Oct 7, 2017
The hotel is in CBD and near train station to go to the airport.
Comment from Hotel Management
Oct 11, 2017 by CT, Hotel Management
Dear Daisy, Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We always try to offer a good value for money accommodation with a friendly service and all feedback is invaluable to us, as it helps us improve. I will pass on your feedback to the rest of our team for their update. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow
4 out of 5
Recommended
for Everyone
by A verified traveler from Canberra, Australia

Convenient hotel in a great position.

Posted Oct 4, 2017
Pros: Position, comfy beds.
Cons: Didn't like the bath tub/shower. Too dangerous for an old fellow like me.
Location: Great location. close to eating establishments, entertainment.
We had a 4 night stay. Found the hotel to be a nice place to stay. A good walk to the CBD and Darling Harbour (a good walk is good for you). Nice and quiet, comfortable beds, clean. Staff were very efficient and fast check in, same with check out. We had friends stay there too. They enjoyed there stay as well. I would recommend this hotel.
Comment from Hotel Management
Oct 11, 2017 by CT, Hotel Management
Dear Reg, Thank you for your recent stay in our hotel and for the review left regarding your stay. We are happy that you have enjoyed your stay overall and took advantage of our great location. We are committed to offer a competitive value for money accommodation with a friendly service to all our guests. Our great location gives access to all the attractions in the city and makes us a great option for both business and leisure travelers. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Oct 2, 2017
Great location to central station, nice and friendly staff with quick service and clean comfy room.
Comment from Hotel Management
Oct 4, 2017 by CT, Hotel Management
Dear Carly, Thank you for your recent stay in our hotel and for the review left regarding your stay. We are glad that you had a pleasant stay and all our staff are also grateful for your feedback regarding the service offered to you. We always strive to offer the best value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice hotel. Centrally located.

Posted Sep 29, 2017
Near a mall, several shops like 7Eleven, Subway, Asian and other Eateries, souvenir shops. Walking distance to a park, Central Bus & Train stations. Value for money, bed is comfortable, clean room and other amenities. Staff is good. Would definitely recommend it to other tourists and friends
Comment from Hotel Management
Oct 3, 2017 by CT, Hotel Management
Dear Ninah, Thank you for your feedback and for your kind comments regarding our staff, we are glad that you had a pleasant stay and that you have enjoyed our great location and service. It is true that our hotel is positioned in a very convenient area of the CBD with ease of access to most attractions and offices in the City. We strive to offer the best value for money accommodation with friendly service and feedback always helps us improve. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Motel was in a great location. Close to theatre and places to eat.
Comment from Hotel Management
Oct 3, 2017 by CT, Hotel Management
Dear Guest, Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We always try to offer a good value for money accommodation with a friendly service and all feedback is invaluable to us, as it helps us improve. I will pass on your feedback to the rest of our team for their update. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice hotel at nice location

Posted Sep 24, 2017
Good hotel at well accessible location. Close to many Sydney attractions. Enjoyed the stay.
Comment from Hotel Management
Sep 26, 2017 by CT, Hotel Management
Dear Anu, Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us and that you took full advantage of our great location to explore the nearby attractions. We always try to offer a good value for money accommodation with a friendly service and all feedback is invaluable to us, as it helps us improve. I will pass on your feedback to the rest of our team for their update. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2017
Overall this is an average hotel, but all of the facilities are bit too old and the bathroom was not as clean as expected.
Comment from Hotel Management
Sep 25, 2017 by CT, Hotel Management
Dear Guest, Thank you for your recent stay in our hotel and for the review left regarding your stay. Please accept our apologies that you feel the stay was unsatisfactory and that these issues were not fully resolved to your satisfaction as this is not the experience we wish for guests to have. We always try to offer a good value for money accommodation with a friendly service and all feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and we will be looking forward to your return. Kind regards, Guest Service Team Metro Hotel Marlow
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Great location. Close to all authentic restos, central train station and shopping centres. Everything is just a walk away. But one thing they should include is free Wi-Fi. Nothing beats that with the competitive world we live in. One of the staff at the reception should be more accommodating rather than telling off the guest to come down and pick up the 1 hr of free Wi-Fi password when in fact they should have given it automatically upon checking in, right? Not for the guest to ask for it! She showed being annoyed when spoken to on the phone. Please remember your etiquette of being in a customer service industry!
Comment from Hotel Management
Sep 20, 2017 by CT, Hotel Management
Dear Guest, Thank you for your review and recent stay with Metro Hotel Marlow Sydney Central. We are happy that you have enjoyed our great location and took advantage of it. Regarding your comments about the internet use, we believe that our internet charges are very reasonable compared to the market in Sydney and the guests who book the available packages can get a better value for their money. Otherwise, guests can access the internet for 1 hr daily at the hotel lobby for free. I am disappointed that you did not find our customer service satisfactory. I will pass your comments to the team for their review and avoidance of similar incidents in the future. We always try to offer a great value for money accommodation option with a friendly service. It is a pity that we did not achieve this with your stay. All feedback is invaluable to us because it helps us improve our guests’ experience. Thank you for letting us know. We wish you all the best with your future travels and we hope for your return. Kind regards, Guest Service Team Metro Hotel Marlow
3 out of 5
Recommended
for Everyone
by A verified traveler from broome

Wall in toilet

Posted Sep 5, 2017
There is a wall right in front of the toilet luckily I'm only 5'11 otherwise I would t of fitted.
Comment from Hotel Management
Sep 14, 2017 by CT, Hotel Management
Dear Cam, Thank you for your recent stay in Metro Hotel Marlow Sydney and for the time taken to leave your review. We are glad that you have overall enjoyed your stay with us. We always try to offer a good value for money accommodation with a friendly service and all feedback is invaluable to us, as it helps us improve. I will pass on your feedback to the rest of our team for their update. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Beaches

Lovely place to stay

Posted Aug 31, 2017
Pros: The room was very clean and comfortable. The location is great.
Cons: The check in process could have gone smoother.
Location: Chinatown, Paddy's Market, Capitol Theatre, Central Station and lots more.
The hotel is in a great location. Its close to Chinatown the CBD and all the other hotspots to see. I would definitely stay there again.
Comment from Hotel Management
Sep 13, 2017 by CT, Hotel Management
Dear Julie, Thank you for the feedback regarding your experience in our hotel. We are glad that you have enjoyed the great hotel location. It is more than true that the hotel is located in a great area of Sydney CBD, with a plethora of eateries and places to visit all hours of the day. We are within a short walk or commute to all the attractions that Sydney has to offer and thus our property is a great option for both leisure and business travellers to the city. We wish you all the best with your future travels and we will be looking forward to your return. Regards, Guest Service Team Metro Hotel Marlow