Terrace/patio
Check availability

Reviews of Sydney Airport Suites

3.5 out of 5
Sydney Airport Suites
1285 Botany Road, Mascot, NSW

Reviews

7.6

Good

Rating 10 - Excellent. 146 out of 491 reviews" "
Rating 8 - Good. 179 out of 491 reviews" "
Rating 6 - Okay. 93 out of 491 reviews" "
Rating 4 - Poor. 47 out of 491 reviews" "
Rating 2 - Terrible. 26 out of 491 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Roslyn

Traveled with family
Liked: Cleanliness
Receptionist was very friendly. Property is in need of repair. No ventilation in the bathroom and after a shower opening the bathroom door poses a risk of setting off the fire alarms as does using the kettle or cooking appliances. The front rooms have amazing views over the airport runway. Rooms were neat and tidy.
Stayed 5 nights in Jul 2023

4/10 Poor

Wayne

Business traveler
Disliked: Cleanliness, room comfort
Close to airport is only positive. Apartment was dirty, smelly and rundown
Stayed 3 nights in Apr 2023

8/10 Good

Ferd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, convenient and affordable
Stayed 4 nights in Apr 2023

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice place. The hard part about it was that there was not a 24 hour desk help. Suggestion: Need a full time desk help living in the complex to help out of country people at all times. Especially like us the fire alarm went off and no one to explain what was going on, ran out side in our pj's fire department were very fast, Thank the Lord.
Stayed 7 nights in Apr 2023

6/10 Okay

Ashley

Disliked: Cleanliness
Needs cleaning
Needed something last minute (my fault) and wanted kitchen space but I wouldn't recommend this place. Clearly the only cleaning they do between guests is change the towels and sheets (or at least I hope they do that). The bathroom floor was covered in hairs, the tiles needed a good scrub, curtains had blood stains (best not to think about how they got there), curtain rail is sellotaped together, kitchenware not cleaned, sofa arms dislodged and more. Reception I think I saw behind the desk about 3 days out of 2 weeks (including hours they were supposed to be there). Would also be good to have some standards in the kitchen (cooking oil, kitchen roll, salt etc) but I don't think they actually expect people to cook. Also worth pointing out it is a bit closer to the airport station but if you're getting to metro you'll pay the extra surcharge to go from there so instead you're going to want to go to Mascot, which is about a 25 minute walk away.
Stayed 13 nights in Feb 2023

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to shops and public transport,
Stayed 4 nights in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
The property is very convenient for people travelling to Sydney from Wollongong, Canberra or points south – it is just a short distance from the M5. The property is a little run down but good value for money, and there are some good places to eat on Botany Road. Parking is very affordable.
Stayed 3 nights in Feb 2023

8/10 Good

Andrew

Business traveler
Disliked: Property conditions & facilities
This is a nice place to stay if you dont need to be based in Sydney. I used it as a hub for travel to various surrounding locations. Parking is well worth it. The appartment needs a little bit of TLC but overall clean and fit for purpose based on pricepoint.
Stayed 3 nights in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022
Response from Sydney Airport Suites on Dec 30, 2022
Thank you for staying with us and we wish you the best for the new year, hope have you stay with us again soon

6/10 Okay

TEW

Business traveler
Nine days business stay !
Honestly, the property is OK (with some furniture in wear and tear condition already). But if I am having issues with maintenance as well as other housekeeping problems there is no reception / call number unless only for emergency purposes especially on weekends. Hence, I would have to take note of these in case of future stays.
Stayed 9 nights in Nov 2022

10/10 Excellent

Myles

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Felt like home
Response from Sydney Airport Suites on Dec 30, 2022
Thank you for staying with us and we wish you the best for the new year, hope have you stay with us again soon

4/10 Poor

Laila

Disliked: Room comfort
Terrible- building was old, bathroom was cracked, toilet was broken, seat had fallen off
Stayed 3 nights in Jun 2022

8/10 Good

Nia

Stayed 5 nights in Feb 2022

8/10 Good

Phillip Noel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Staff were great. Everything was in the Apartment that you could want. The Apartment was very spacious.
Stayed 15 nights in Dec 2021
Response from AEA Management on Feb 3, 2022
Thank you Phillip for staying with us. Please come stay again soon

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, amenities
Overall nice and the price was good, however the property is old and the years are showing.
Stayed 1 night in Nov 2021

8/10 Good

Jody

Business traveler
Liked: Cleanliness
Great value for an apartment. The position is very noisy so balcony door has to stay closed. The units are close to bus stop and local shops. Ideal for extended stays. Never saw anyone in reception over 2 weeks. Overall extremely good value and highly recommended for extended stays.
Stayed 5 nights in Oct 2021
Response from Sydney Airport Suites on Oct 29, 2021
Thank you Jody for your review Reception was temporarily closed due to the recent COVID situation however management are onsite to assist all guests. We are glad you enjoyed your stay . Thank you

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Always courteous professional staff
Stayed 6 nights in Aug 2021
Response from AEA Management on Sep 28, 2021
Thank you Mark for staying with us we hope to see you again for future stays

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place & so very clean....
Stayed 3 nights in May 2021
Response from Sydney Airport Suites Management on May 31, 2021
Thank you for staying with us, we hope to see you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay if you prefer self contained home away from home experience of accommodation. Apartments have so living much space, medium to huge size balconies and each have individual layouts and choices of decor which is cool. And there is consistently a great standard of cleaning as well. Some apartments do have minor cosmetic wear but that’s purely appearance because all appliances and fixtures have all still been in good working order for all my stays. Also Rebecca has always so polite and professional, she is a great asset to the aea brand.
Stayed 3 nights in Apr 2021
Response from Sydney Airport Suites Management on May 7, 2021
Thank you for your positive review. We at AEA endevour to provide a comfortable stay away from home for our guests. We are very pleased you have enjoyed your stays and appreciate your ongoing bookings with us. Look forward to having you back with us on your next visit

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location to Airport, walking to local shops and restaurants
Stayed 6 nights in Apr 2021
Response from Sydney Airport Suites Management on May 3, 2021
Thank you for you review, we appreciate your feedback and thank you for staying with us at Sydney Airport Suites

10/10 Excellent

sue

Liked: Cleanliness, room comfort
Great place
I love this place. The staff are always friendly and reached out to us on our ETA. Had to arrange outside of office hours and was handled with no problem. The apartment was clean and comfortable.
Stayed 5 nights in Nov 2020
Response from Sydney Airport Suites Management on Dec 11, 2020
Hi Sue thank you for staying with us again. We appreciate your loyalty with us and are pleased you enjoy staying at our serviced apartments. We look forward to having you stay with us again in the future

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
The room smelt musky and was not very clean. The couch had lots of stains. The oven had no temperature makings and couldn't tell which setting it was on.
Stayed 2 nights in Jul 2020
Response from Sydney Airport Suites Management on Aug 4, 2020
Thank you for your feedback. If you are able to please assist us by contacting the hotel to confirm which apartment you had recently stayed we will be able to look into these issues immediately if has not been yet. We thank you for staying at Sydney Airport Suites and hope to hear from you soon

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Handy location.
All good. A bit dated, but very functional.
Stayed 5 nights in Jul 2020
Response from Sydney Airport Suites Management on Aug 4, 2020
Thank you Andy for staying with us, we are very pleased you enjoyed your stay and hope to see you again in the future

6/10 Okay

Brent

Traveled with family
Old facility, not in the best condition. Furniture quite used, place not very presentable. Car park extremely small, paid for parking and car only just fit in to car park, no measurements or height requirements were given. More information and pictures required to find after hours access and entry. Desperate need of a renovation
Stayed 1 night in May 2020
Response from Sydney Airport Suites Management on Aug 4, 2020
Hi Brent, thank you for your feedback. Car Park height restrictions are listed on booking sites. We only have limited car spaces available that can be booked. Management are constantly making improvements for the comfort of our valued guests. Detailed after hours information is also provided to guests if required. Thank you for staying with us ad we appreciate your feedback

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2020
Response from Sydney Airport Suites on Jun 2, 2020
Thank you for your feedback. We are very pleased you enjoyed your stay with us

10/10 Excellent

Kayleigh

Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2020
Response from Dee on Apr 14, 2020
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, room comfort
Amy St kilda
This was Mardi Gra weekend , one week stay and I couldn't have been happier with the service. Lovely hotel/apartment very clean and modern rooms and amenities, under cover parking and great, friendly service. From such a lovely manager Rebecca. One of the nicest person I’ve ever met. Friendly housekeeping. Always smiling. Close to Sydney Airport ( DomesticTerminal) $12 Uber to International Terminal. Highly recommend Thanks again Bec your help with my car parking and the swipe card. Much appreciated. 👍
Stayed 7 nights in Feb 2020
Response from AEA Management on Mar 31, 2020
Hi Amy, thank you so much for your kind review We ar eso pleased you enjoyed your stay for the Mardi Gras. Myself and staff endevour to provide the best service possible and comfort for our guests. We hope you and your family are safe during this tough time we are currently facing and hopefully once all back to normal we will see you again in the future! Best regards and stay safe!

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately we can’t give this property a ten...it was overall quite grubby & worn...the tiled floors looked like they hadn’t been mopped in weeks & the bottom of our feet were black in no time...blockout curtains were missing or what was left were torn & useless....Uncomfortable & stained Lounge suite & the kitchen needed a good clean & there were next to no decent cooking items. The bathroom also needed sprucing up. At least the two bedrooms were spacious & reasonably clean. It was within walking distance to shops & restaurants which was handy. Overall we wont be staying there again.
Stayed 1 night in Feb 2020
Response from Sydney Airport Suites Management on Mar 11, 2020
Thank you for your review we appreciate your feedback We are sorry to hear you did not enjoy your stay If you are able to contact the hotel to advise of the apartment that had issues we will look into all and rectify where needed. We like to ensure our guests enjoy their stay and endevour to fix any problems that may arise

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2020
Response from Sydney Airport Suites Management on Mar 11, 2020
Thank you for your review, we appreciate your feedback We hope to see you again in the future

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Stayed 4 nights in Feb 2020
Response from Sydney Airport Suites Management on Mar 11, 2020
Thank you for your review, we appreciate your feedback

4/10 Poor

Jkt

Disliked: Staff & service
The management of this properly was very disappointing. I was asked to submit many things more than once, I was locked out of the building and it took nearly 6hrs to have someone entrance tk the building again. The front desk manager was extremely rude and confrontational with me several times. Just very unprofessional and disrespectful management staff.
Stayed 8 nights in Jan 2020
Response from AEA Management on Jan 28, 2020
Hi Camila, thank you for your review Management had provided great service in accommodating you with your many requests. Unfortunately we were only unable to provide you with an apartment on a certain level however had been able to accommodate all other requests We are aware that you were locked out due to not checking out on your departure date. Management again had resolved this issue with you with in an hour. As you could understand reception was not open due to being a public holiday however we had still responded accordingly and you were able to stay an additional night Thank you for you staying and we appreciate your feedback

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from AEA Management on Feb 10, 2020
Thank you for your review We appreciate your feedback and would like to hear more regarding your stay as which will also assist AEA with improvements where needed. Please fee free to contact us

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good location, but noisy Planes & cars don't stop
Stayed 5 nights in Jan 2020
Response from AEA Management on Feb 6, 2020
Thank you for your review

2/10 Terrible

Verified traveler

Didn’t stay here, couldn’t check in on Sunday afternoon, reservation details weren’t clear that special arrangements had to be made.
Stayed 2 nights in Nov 2019
Response from AEA Management on Dec 10, 2019
Thank you for your review. Reception hours are stated on booking sites and it is advised that guests contact the hotel during business hours to arrange after hours key collection. We thank you for your feedback

8/10 Good

Chad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019
Response from AEA Management on Dec 10, 2019
Thank you for your review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
The apartment was spacious and clean, with a full refrigerator/freezer and washing machine. Major drawback was the risk of triggering a fire alarm by taking a hot shower. On one day we had no hot water at all. The other days we were overly cautious about showers as well as any hint of overdone edges on the bread we were toasting. Generally a good place to stay for the price.
Stayed 4 nights in Nov 2019
Response from AEA Management on Dec 10, 2019
Thank you for your review We are pleased you enjoyed your stay with us Smoke detectors may trigger from shower steam due to high humidity Unfortunately there may be unforeseen maintenance/plumbing issues however management will rectify as soon as possible Thank you for staying with us and we appreciate your feedback

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Smelly towels, no tv remote, no one respond etc...
Stayed 3 nights in Nov 2019
Response from AEA Management on Nov 26, 2019
Thank you for your review If you could please contact us to rectify this issue. Staff are more than happy to rectify any issues

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the car park space were a little small, as we had a Kluger and the car spaces were a little tight. Otherwise everything was great.
Stayed 2 nights in Nov 2019
Response from AEA Management on Nov 26, 2019
Thank you for your review We are very pleased you enjoyed your stay and hope to see you again in the future

4/10 Poor

OD, Sydney

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi never work entire time after complained twice. Promised check in on Sat was fine but changed last hour.
Stayed 8 nights in Nov 2019
Response from AEA Management on Nov 11, 2019
Thank you for your review We are sorry you had issues with the Wi-Fi. Unfortunately this was an issue that could not be fixed at the time Reception is closed on the weekend. The manager assists when possible Thank you for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from AEA Management on Nov 11, 2019
Thank you for your review we appreciate your feedback

8/10 Good

Lydia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from AEA Management on Nov 6, 2019
Hi Lydia, thank you for your review We appreciate your feedback

8/10 Good

Cleo

Traveled with group
Liked: Cleanliness, staff & service
The great problem is noise any air pollution.
Stayed 2 nights in Oct 2019
Response from AEA Management on Nov 6, 2019
Hi Cleo, thank you for your review We appreciate your feedback

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
The property is showing signs of wear and tear combined with minimal maintenance. It is not yet sub standard but it will reach that standard if present approach continues. Price was OK. Garage is closer to being a stable--the floor is gritty underfoot from sand etc carried in but rarely removed by a clean up. Its location is good and if the whole place was given a much needed rejuvenation it would be good.
Stayed 3 nights in Oct 2019
Response from AEA Management on Oct 21, 2019
Thank you for your review Management are continuously making improvements to better the hotel for our guests We thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive area for a studio unit. Huge kitchen/dining/lounge area leading to balcony. Bed/Bathroom located at rear of unit to keep away from the noise of Traffic and Planes.
Stayed 7 nights in Oct 2019
Response from AEA Management on Oct 21, 2019
Thank you for your review We are very pleased you enjoyed your stay with us and hope to see you again in the future We appreciate your feedback

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Cleanliness
We had an ossue with bed bugs/fleas in our room. All the kitchen cutlery was dirty, especially the kettle. The aircon unit was extremely loud and often prevented us from sleeping, as there were no windows to the unit. We had no choice but to use it for ventilation. No exhaust fan in the bathroom. No parking for vehicles over 1.8m except the handful of spaces outside. We had no idea until we arrived and struggled to find a park as were in a 2.2m 4wd.
Stayed 2 nights in Oct 2019
Response from AEA Management on Oct 10, 2019
We are sorry to hear you were nit pleased with your stay If you could please contact us to advise which apartment you had previously stayed in so Management can look into this immediately and rectify where needed Thank you

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
So close to the airport and shops. Great amount of space.
Stayed 1 night in Oct 2019
Response from AEA Management on Oct 5, 2019
Thank you for your review we appreciate your feedback

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Close to the airport shop to public transport and my business
Stayed 6 nights in Sep 2019
Response from AEA Managment on Sep 30, 2019
Thank you for your review We are pleased you enjoyed your stay with us and hope you may return in the near future We appreciate your feedback

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and modern. Handy that it had an internal laundry too.
Stayed 6 nights in Sep 2019
Response from AEA Management on Sep 18, 2019
Thank you for staying with us and glad you enjoyed your stay We appreciate your feedback

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from AEA Management on Sep 16, 2019
We thank you for your feedback

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and service always attentive and professional
Stayed 2 nights in Sep 2019
Response from AEA Management on Sep 10, 2019
Thank you for staying with us We appreciate your review and feedback and hope to see you again in the near future