Ratings based on 1,060 Verified Reviews

4.1 out of 5
81% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Convient to nequal ICC

Posted Mar 15, 2017
Entry to the hotel was a nightmare Dixon Street was closed off by Police. GPS continued to direct us to wrong area after and hour of desperation attempted you ring Dixon Street staff for direction after four calls not answered and rung out our call was answered by Parramatta staff. The Male staff member then spent half an hour directing us into hotel. Many thanks to that man. After all of this week had only 40 minutes to prepare for our concert. Hotel should supply directionstore as a courtesy for customers that have no idea of Sydney continuing changing traffic conditions.
Comment from Hotel Management
Mar 18, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. Allow me to first of all sincerely apologize to you for all the inconvenience caused and I thank you for providing us with valuable feedback. I am very pleased to inform you that based on your comments on parking we are developing a small electronic map attachment and car parking instructions to be sent to every guest who books for along with their accommodation booking so they are not inconvenienced. I do hope that you shall provide us with another opportunity to play host to you which will allow us to truly show you what our APX hospitality stands for and provide you with a far better overall experience. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Good Location but poor housekeeping

Posted Mar 5, 2017
Excellent location you can walk to major attractions and Darling Harbour. Housekeeping is poor they did not refill the toiletries and no staff available to request it from in the morning. If there is no housekeeping on Sunday's- extra towels and toiletries should have been provided if guests are staying over the whole weekend.
Comment from Hotel Management
Mar 8, 2017 by Karina K., Hotel Management
Dear Mr.Boris, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. APX Darling Harbour is conveniently located in the heart of Sydney’s entertainment district which makes it easy for our guests to explore all that the city has to offer. Though it’s nice to know that you were very impressed with the location of the hotel however it was disappointing that the room service did not meet upto your expectations.Please do accept my sincere apologies for the same. Your comments with regard to the room service has been received with a great deal of concern and the same has been discussed with the concerned team members as not being acceptable. I assure you that you will find a definite all round improvement in this regard during you next stay.We look forward to an opportunity to welcoming you back in the not too distant future. Yours Sincerely, Karina K. Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location

Posted Mar 2, 2017
Pros: Great location and very pleasant and well furnished apartment at a good price.
Cons: Nothing comes to mind.
Location: Chinatown, Darling Harbour, 10mins to Central Station.
On the edge of Chinatown, a short walk from Darling Harbour. Reasonably priced and I was upgraded to 1 bed apartment. All new and very well appointed.
Comment from Hotel Management
Mar 4, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. APX Darling Harbour is conveniently located in the heart of Sydney’s entertainment district which makes it easy for our guests to explore all that the city has to offer. The team is happy to learn that you were very impressed with our overall service and facilities. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

A nice hotel close to ICC and other amenities

Posted Feb 27, 2017
Pros: pleasant staff
Cons: nothing I can suggest
Location: Location is very good
Over all it was good. Surrounding not very pleasant. Only advantage close to ICC where I had to go for the conference was held there
Comment from Hotel Management
Mar 1, 2017 by Karina K., Hotel Management
Dear Ponnu, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. APX Darling Harbour is conveniently located in the heart of Sydney’s entertainment district which makes it easy for our guests to explore all that the city has to offer. The team is happy to learn that you were very impressed with our overall service and facilities and most of all, your emphasis on the quality of staff is most encouraging.People are our biggest assets and such praise is a reward for all their initiative and effort. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hillbank S. Australia

Great close to Darling Habour

Posted Feb 21, 2017
Pros: close to all facilities, walking distance
Cons: bed was not great the first night but they changed our room much better
Location: every thing is close walking distance to this hotel
Great hotel nice big rooms, next door to china town and the market. Walking distance to darling habour and the city centre.
Comment from Hotel Management
Feb 23, 2017 by Karina K., Hotel Management
Dear Mr.Wayne, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. APX Darling Harbour is conveniently located in the heart of Sydney’s entertainment district which makes it easy for our guests to explore all that the city has to offer. The team is happy to learn that you were very impressed with our spacious well equipped apartments and we would like to let you know that it was a pleasure to be at your service during your stay. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Posted Feb 8, 2017
Pros: The location was great and within close walking distance to many attractions. The room was very clean on arrival and was equipped with good amenities.
Cons: There were a few slight issues, such as a leak in the toilet and a very uncomfortable couch. We also felt that a queen or King bed would be preferable
Location: The location was great and within close walking distance to many attractions and restaurants
Overall, staying at APX was a pleasant and comfortable experience. The location was great and within close walking distance to many attractions. The room was very clean on arrival and was equipped with good amenities. There were a few slight issues, such as a leak in the toilet and a very uncomfortable couch. We also felt that a queen or King bed would be preferable, rather than 2 single beds being pushed together. Despite these small issues, the stay was quite good and we would stay again.
Comment from Hotel Management
Feb 12, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. I am delighted to note your comments on the location of APX Darling Harbour located within Sydney’s entertainment precinct close to numerous restaurants, shopping malls and providing a host of public transport options close by within walking distance. The team is happy to learn that you were very impressed with our overall service and facilities and and we would like to let you know that it was a pleasure to be at your service during your stay. We have received your feedback with a great deal of concern and assure you that such comments are not normal and a definite deviation from our standards.Allow me to first of all sincerely apologize to you for all the inconvenience caused . We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, convenient location

Posted Jan 23, 2017
Amazingly friendly staff, very helpful ! Convenient location, close to many different bars and places to have dinner. Good distance to darling harbour. Good room amenities.
Comment from Hotel Management
Jan 27, 2017 by Karina K., Hotel Management
Dear Mr.Sam, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. I am delighted to note your comments on the location of APX Darling Harbour located within Sydney’s entertainment precinct close to numerous restaurants, shopping malls and providing a host of tourist attractions close by within walking distance. The team is happy to learn that you were very impressed with our overall service and facilities and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise is a reward for all their initiative and effort. We thank you for your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Carlton, NSW.

Great location in Chinatown.

Posted Jan 22, 2017
The rooms were large as was the bathroom, the location was great close to Darling Harbour, minutes to the CBD, Chinatown outside the hotel, lots of great places to eat.
Comment from Hotel Management
Jan 27, 2017 by Karina K., Hotel Management
Dear Mr.Jake, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia. APX Darling Harbour is conveniently located in the heart of Sydney’s entertainment district which makes it easy for our guests to explore all that the city has to offer. The team is happy to learn that you were very impressed with our overall service and facilities and we would like to let you know that it was a pleasure to be at your service during your stay. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from n

Nice hotel in china town

Posted Dec 26, 2016 on Wotif
No parking included with room but hotel was overall great had washing machine and dryer which was handy
Comment from Hotel Management
Dec 29, 2016 by Karina K., Hotel Management
Dear Ms.Jayne, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Wotif. We are glad that you were so wonderfully accommodated and taken care of during your last visit. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
2 out of 5
by A verified traveler from Singapore

Disappointing

Posted Dec 20, 2016
For such an expensive night's stay this was not the best of experiences. The Car Park was an expensive nightmare and on walking into the bedroom there was a 'musty' smell that was not at all pleasant. The reaction of the cleaning staff was to 'spray' the room with a scented spray. Not the most pleasant stay!
Comment from Hotel Management
Dec 24, 2016 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your constructive feedback on Expedia. Allow me to first of all sincerely apologize to you for all the inconvenience caused and I thank you for providing us with valuable feedback. We have received your feedback with a great deal of concern and assure you that such comments are not normal and a definite deviation from our standards.We have addressed the issues with the concerned housekeeping team members with the seriousness the matter deserves and are confident such problems will not repeat itself in the future. I do hope that you shall provide us with another opportunity to play host to you which will allow us to truly show you what our APX hospitality stands for and provide you with a far better overall experience. Yours Sincerely, Karina K. Guest Relations Manager