Posted Feb 8, 2017
Overall, staying at APX was a pleasant and comfortable experience. The location was great and within close walking distance to many attractions. The room was very clean on arrival and was equipped with good amenities. There were a few slight issues, such as a leak in the toilet and a very uncomfortable couch. We also felt that a queen or King bed would be preferable, rather than 2 single beds being pushed together. Despite these small issues, the stay was quite good and we would stay again.
Comment from Hotel Management
Feb 12, 2017 by Karina K., Hotel Management
Thank you for choosing to stay at APX Darling Harbour and for taking out time to share your feedback on Expedia.
I am delighted to note your comments on the location of APX Darling Harbour located within Sydney’s entertainment precinct close to numerous restaurants, shopping malls and providing a host of public transport options close by within walking distance.
The team is happy to learn that you were very impressed with our overall service and facilities and and we would like to let you know that it was a pleasure to be at your service during your stay.
We have received your feedback with a great deal of concern and assure you that such comments are not normal and a definite deviation from our standards.Allow me to first of all sincerely apologize to you for all the inconvenience caused .
We value your patronage and look forward to the pleasure of welcoming you back again.
Guest Relations Manager