Ratings based on 664 Verified Reviews

3.9 out of 5
69% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Students
by A verified traveler from UK

Cheap apartment for experience of life in Sydney

Posted Jun 5, 2017
Pros: Flexible apartment living with supermarket nearby.
Cons: More regular hoovering by housekeeping would be nice.
Location: Right next to Rosehill racecourse and 1km walk from Paramatta with trains taking ~40 minutes to central Sydney or ~ 1 hour out to Blue Mountain region
We had a studio apartment over 2 levels with good kitchen and bathroom facilities as well as washer & dryer. It is a stone's throw from Rosehill station but trains are only hourly. Pleasant ~1km walk to either Paramatta or Harris Park stations for regular trains. As a female alone with a child I was worried about safety but did not encounter any issues other than noisy flying foxes at dusk!
Comment from Hotel Management
Jun 10, 2017 by Karina K., Hotel Management
Dear Ms.Susan, Thank you for choosing to stay at APX Parramatta and for taking out time to share your feedback on Expedia. The team is happy to learn that you were very impressed with our overall service and facilities and we would like to let you know that it was a pleasure to be at your service during your stay. Your comments with regard to the room service has been received with a great deal of concern and the same has been discussed with the concerned team members as not being acceptable.Please do accept my sincere apologies for the same. I assure you that you will find a definite all round improvement in this regard during you next stay.We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
2 out of 5
by A verified traveler

Room

Posted May 23, 2017
Cons: Ensure other clientele do not keep others awake Advertising of the hotel was not correct, rooms did not appear as they seem
Location: too close to main road
Heard a lot of traffic noise, other clientele were noisey early hours of the morning, which kept me awake
Comment from Hotel Management
May 25, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Parramatta and for taking out the time to share a detailed feedback. I sincerely apologize that during this particular stay we did not live upto your expectations and for the inconvenience caused.Needless to say have received your feedback with a great deal of concern and will be taking corrective steps to improve upon the same. On the issue of noise all our apartments are designed to allow the guests to be insulated from outside noise once doors are closed. We are now checking all our outside doors and windows to ensure that they are able to filter out sounds as per design. We look forward to an opportunity to welcoming you back in the near future. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for business stays

Posted Apr 1, 2017
Good location close to Parramatta. Well presented rooms with friendly staff
Comment from Hotel Management
Apr 14, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Parramatta and for taking out time to share your feedback on Expedia. The team is happy to learn that you were very impressed with our location and well equipped apartments and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise is a reward for all their initiative and effort. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

close to shopping facilaties

Posted Mar 12, 2017 on Wotif
Pros: location
no hassles with easy check in and out. good covered parking
Comment from Hotel Management
Mar 18, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Parramatta and for taking out time to share your feedback on Wotif. The team is happy to learn that you were very impressed with our convenient location and facilities and we would like to let you know that it was a pleasure to be at your service during your stay. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Close to train station and shopping facilities.

Posted Mar 6, 2017 on Wotif
Pros: location
Cons: updated kitchen appliances, car park floods when raining.
Location: Close to train station, Woolworth's, mac donalds, kfc, pizza shop, bolwing club opposite Rosehill race coarse, plus more all within a few minutes walk
This was the 4th room i have stayed in over the last month. 3 of the 4 rooms have been upgraded with new kitchen appliances also a new kitchen and bathroom and freshly painted rooms which are great. The other room had a few small issues and was in need of some work to bring up to the other rooms standards.
Comment from Hotel Management
Mar 8, 2017 by Karina K., Hotel Management
Dear Mr.Kevin, Thank you for choosing to stay at APX Parramatta and for taking out time to share your feedback on Wotif. We have received your feedback pertaining to your recent stay with us with a great deal of concern. Allow me to sincerely apologize that your recent stay did not meet with your expectations and for all the inconvenience caused. I am delighted to note your comments on the location of APX Parramatta located close to numerous restaurants, Rosehill race course and providing public transport options close by within walking distance. I greatly appreciate your comments about the aspects of the rooms that need up-gradation. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We thank you for your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

close to shops

Posted Feb 26, 2017 on Wotif
Pros: close to shops
Location: close to shops
the room was good however i believe i booked a queen bed but i think it my have only been a double bed in room.
Comment from Hotel Management
Mar 1, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Parramatta and for taking out time to share your feedback on Wotif. We are glad that you were so wonderfully accommodated and taken care of during your last visit. I am delighted to note your comments on the location of APX Parramatta located close to numerous super markets. We have made note of your comments and preference with regard to bed configuration.Please do accept my sincere apologies for the inconvenience caused. We look forward to an opportunity to welcoming you back in the near future. Yours Sincerely, Karina K. Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from wello

Nice apartment close to good holiday amenities

Posted Feb 7, 2017 on Wotif
Very comfortable apartment with everything needed to enjoy Sydney close to Westmead hospital
Comment from Hotel Management
Feb 9, 2017 by Karina K., Hotel Management
Dear Ms.Debra, Thank you for choosing to stay at APX Parramatta and for taking out time to share your feedback on Wotif. We are glad that you were so wonderfully accommodated and taken care of during your last visit.Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay. We value your patronage and look forward to the pleasure of welcoming you back again. Yours Sincerely, Karina K. Guest Relations Manager
1 out of 5
by A verified traveler

Posted Jan 30, 2017 on Wotif
Absolutely false advertising will never go there again
Comment from Hotel Management
Feb 8, 2017 by Karina K., Hotel Management
Dear Guest, Thank you for choosing to stay at APX Parramatta. Due to anonymous nature of the comment we are unable to track your profile. I do request you to let us know next time you stay with us if something does not meet with your expectations.This will allow us to have the same rectified immediately and provide you with a far better experience. We look forward to an opportunity to welcoming you back in the near future. Yours Sincerely, Karina K. Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from clare SA

Nice place

Posted Jan 29, 2017
Enjoyed our stay, but the carpet had what appeared to be baby porridge on it, the laundry door handle was almost off & there was marks on the bathroom door that I washed
Comment from Hotel Management
Feb 8, 2017 by Karina K., Hotel Management
Dear Ms.Wendy, Thank you for choosing to stay at APX Parramatta and for taking out time to share your constructive feedback on Expedia. We are glad that you were so wonderfully accommodated and taken care of during your last visit. Your comments with regard to the room has been received with a great deal of concern and the same has been discussed with the concerned team members as not being acceptable. I assure you that you will find a definite all round improvement in this regard during you next stay. We look forward to an opportunity to welcoming you back in the not too distant future. Yours Sincerely, Karina K. Guest Relations Manager
3 out of 5
Recommended
for Families
by A verified traveler from NSW

Convenient location and roomy

Posted Jan 24, 2017 on Wotif
Pros: The apartments are very large, great for families
Cons: Room serve, clean pool and outside apartments, fly screens so that windows can be left open
Location: Parramatta, just a short walk away, supermarket just around the corner, very easy to get to
Enjoyed the space and the helpful staff, felt that the room serve was sloppy and the pool was filthy, on the hottest days in summer. The rooms had no fly screens so had to rely on air conditioner the whole time. The view of our ground floor flat looked like a building site, with someone else's lost washing on the ground.
Comment from Hotel Management
Feb 8, 2017 by Karina K., Hotel Management
Dear Jen, Thank you for choosing to stay at APX Parramatta and for taking out time to share your valuable feedback on Wotif. The team is happy to learn that you were very impressed with our convenient location and spacious apartments and most of all, your emphasis on the quality of staff is most encouraging. People are our biggest assets and such praise is a reward for all their initiative and effort. We have also a taken note of your constructive feedback and assure you that the matter has been addressed with the seriousness it deserves.Please do accept my sincere apologies for the inconvenience caused. Your valuable comments would certainly assist us to consistently exceed our guests expectations and we thank you for the same.We look forward to an opportunity to welcoming you back in the near future. Yours Sincerely, Karina K. Guest Relations Manager