The front staff were amazingly generous and kind throughout my stay. They let me enter early as I had driven a long way, upgraded me which sounded great but at Midnight when I couldn't sleep due to the traffic outside on the expressway, I had to ring down and leave the lovely room to get a new room on the quieter side of the Hotel. They accommodated this need, helped me move but unfortunately it wasn't as clean, older I think?, had no walk-in shower which I had requested. The Restaurant and bar had lovely food and a good selection of wine and the in room tea and coffee facility well stocked. It wasn't a cheap hotel so I was just a tad disappointed in the rooms.